ServiceDesk Plus - Product Overview - PowerPoint PPT Presentation

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ServiceDesk Plus - Product Overview

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Alex D Paul. Product Manager. ITIL For Those Who Don't Have The ... ITIL V3 recommends BSM. How ITIL V3 relates to V2. ITIL Process and Software. Train Staff ... – PowerPoint PPT presentation

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Title: ServiceDesk Plus - Product Overview


1
ITIL For Those Who Dont Have The Time
Alex D Paul Product Manager
2
ITIL A Quick Backgrounder
3
ITIL Collective Knowledge
4
ITIL Versions What is right for me?
5
ITIL V2
Blue Book
Red Book
6
ITIL V3
ITIL V3 recommends BSM
Core Modules
7
How ITIL V3 relates to V2
8
ITIL Process and Software
Train Staff
Consultants to design process
Purchase and Implement Software
9
After Training - Where Do I Start?
ITIL V3
ITIL V2
Too much of information
Pink Elephant Certification
Pink Elephant Certification
ISO 20000
ITIL software products
ITIL Process consultants
10
ITIL Process and Software
Mostly, this is the part where you get robbed
11
What People think about ITIL
Complicated
Not for SMBs
Expensive
But Common Sense is made expensive
12
In Reality
Consultants 400 Euros per day
Customers
100 k Euros Annual Fee
13
Complex Software
14
Take a minute to think
ITIL is free but why should software be so
expensive? What are my options?
15
Get Your Answers
Run a comparison and get your own answers
16
Get The Complete Picture
17
Thank You
I should try writing ITIL V4
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