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Baldrige National Quality Program

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Professional Societies. Trade Associations. State and Local Programs ... Define performance excellence. Are used to identify Award recipients ... – PowerPoint PPT presentation

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Title: Baldrige National Quality Program


1
Baldrige National Quality Program
Program Overview
2
Baldrige National Quality Program
  • Who We Are
  • History
  • Baldrige Community
  • Performance Excellence
  • Baldrige Criteria
  • Applying for the Award
  • Program Achievements
  • How to Learn More
  • Self-Assessment Tools

3
What is the Baldrige Program?
  • Operates as a unique public-private partnership
  • Educates organizations on performance excellence
    management
  • Manages the Malcolm Baldrige National Quality
    Award
  • Baldrige is Performance Excellence Organizations
    Achieve and the U.S. Succeeds

4
Program History
  • The Malcolm Baldrige National Quality Improvement
    Act of 1987, Public Law 100-107
  • Created Award Program to
  • identify/recognize role-model businesses
  • establish criteria for evaluating improvement
    efforts
  • disseminate/share best practices
  • Expanded to health care and education (1998)
  • Expanded to nonprofit sector (2005)

5
Baldrige Community
Department of Commerce
Foundation for the Malcolm Baldrige National
Quality Award
Board of Overseers
National Institute of Standards and Technology
Baldrige Award Recipients
  • Board of Examiners
  • Judges
  • Senior Examiners
  • Examiners

Contractor ASQ
  • Cooperating Organizations
  • Alliance for Performance Excellence
  • Professional Societies
  • Trade Associations
  • State and Local Programs

6
Performance Excellence
  • An integrated approach to organizational
    performance management that results in
  • delivery of ever-improving value to customers and
    stakeholders, contributing to organizational
    sustainability
  • improvement of overall organizational
    effectiveness and capabilities
  • organizational and personal learning

7
The Baldrige Criteria
  • Are considered a validated organizational
    performance assessment tool
  • Define performance excellence
  • Are used to identify Award recipients
  • Are used by diverse organizations in all sectors
    of the U.S. economy
  • Comprise an Organizational Profile and seven
    Categoriesan integrated management framework
  • Are updated regularly

8
Applying for the Baldrige Award
  • Manufacturing
  • Service
  • Small business (manufacturing or service)
  • Education (for-profit and nonprofit)
  • Health care (for-profit and nonprofit)
  • Nonprofit, including charities and government
    agencies

9
2008 Baldrige Award Recipients
  • Cargill Corn Milling North America, Wayzata,
    Minnesota (manufacturing)
  • Iredell-Statesville Schools, Statesville, North
    Carolina (education)
  • Poudre Valley Health System, Fort Collins,
    Colorado (health care)

10
Program Achievements
  • Created a national and international standard for
    performance excellence
  • Produced role models
  • Shared best management practices
  • Generated award programs
  • Raised U.S. competitiveness
  • Established outreach and education systems

11
How to Learn More
  • Visit the Baldrige Program at www.nist.gov/baldrig
    e
  • Contact your state or local Baldrige-based
    program
  • Attend a Baldrige regional or national conference
  • Participate in an Award recipient sharing
    day/workshop
  • Become a state/local or national Examiner

12
Self-Assessment Tools
  • Easy Insight
  • Your Guide to Performance Excellence
  • Are We Making Progress? questionnaire
  • Are We Making Progress as Leaders? questionnaire
  • Criteria for Performance Excellence

13
Contact the Baldrige Program
  • E-mail baldrige_at_nist.gov
  • Phone (301) 975-2036
  • Fax (301) 948-3716
  • Web site www.nist.gov/baldrige
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