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Knowledge management in a digital environment Sandra John, Chief Caribbean Knowledge Management Centre

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Understanding Knowledge Management. KM means ... What is knowledge management ... Systematic & explicit management of knowledge related activities, practices, ... – PowerPoint PPT presentation

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Title: Knowledge management in a digital environment Sandra John, Chief Caribbean Knowledge Management Centre


1
Knowledge management in a digital
environmentSandra John, ChiefCaribbean
Knowledge Management Centre
2
1
KM an understanding
Making the case for KM
KM in the Caribbean Context
3
Understanding Knowledge Management
  • KM means different things to different
    organizations.
  • Each organization must arrive at its own unique
    understanding
  • KM is not about purchasing a computer software
    package and configuring it to suit our data
    needs,
  • It is about first creating a "willing" human
    network and developing a culture of knowledge
    sharing as an integral part of your work flow.
  • Agreeing on objectives in advance is also
    critical to the success of any strategy

4
Data, information and knowledge
5
Knowledge involves
  • Beliefs and values
  • Creativity
  • Judgment
  • Skills and expertise
  • Theories
  • Opinions
  • Concepts
  • Rules
  • Relationships
  • Previous experiences

6
What is knowledge management
  • The process by which we consciously seek to
    build, shape and exploit the body of knowledge
    within our organization Giannetto and Wheeler
    KM Toolkit
  • Tools and methods to help mobilize an
    organizations knowledge rapidly and effectively
    - KM Africa
  • Systematic explicit management of knowledge
    related activities, practices, programmes, and
    policies within an enterprise - Wiig

7
Understanding KM
8
Asking the right questions
  • Who has it? Where do they keep it?
  • Who else needs it?
  • How can we persuade them to share it?
  • How is it communicated?
  • How is it kept up to date?
  • Where is it stored? How to access?
  • Which knowledge is relevant?

9
KM- the process
  • Identify sources of knowledge
  • Determine which is key to success
  • Capture details of expertise of staff
  • Classify knowledge into meaningful categories
  • Communicate the availability to all who need to
    use it
  • Encourage and facilitate sharing of best
    practices and lessons learned
  • Identify new knowledge products might be helpful
    in moving closer towards the development goals

10
Making the case for KM in the CaribbeanSandra
John, ChiefCaribbean Knowledge Management Centre
11
WSIS Development Challenge
  • Our challenge is to harness the potential of
    information and communication technology to
    promote the Millennium Development Goals
  • eradication of extreme poverty and hunger
  • achievement of universal primary education
  • promotion of gender equality and empowerment of
    women
  • reduction of child mortality improvement of
    maternal health
  • combat HIV/AIDS, malaria and other diseases
  • ensuring environmental sustainability and
  • development of global partnerships for
    development for the attainment of a more
    peaceful, just and prosperous world.

12
Information society, Knowledge economy
  • Widespread use of knowledge to produce economic
    benefit
  • High value on innovation and new ideas and
    relationships
  • Improved productivity
  • High quality goods and services
  • Knowledge recognized as a source of
    competitiveness
  • Widespread use of computers and the Internet to
    generate, share and apply knowledge
  • smart people, smart systems

13
Development Strategy
  • A clear vision for the country accompanied by a
    coherent medium term development strategy
    understood and communicated, debated and derided,
    attacked and defended, adjusted and amended .
    and eventually, accepted by most stakeholders
    and implemented by all influential branches of
    government

14
Knowledge Strategy
  • Prominently positioned in that development
    strategy and consistent with its aims should be
    an articulation of the expected contribution of
    knowledge. That strategic plan will provide the
    knowledge strategy with a rationale - a context.
  • But to be useful, this knowledge has to be
    managed

15
High level leadership
  • Responsibilities
  • Leadership and implementation
  • Inter-departmental coordination
  • Identify roles for existing organisations
  • Make recommendations for re-training and
    retooling
  • Assess and report on progress

16
KM in the Public Sector
  • The public sectors most valuable asset is the
    knowledge of its people
  • Raise awareness of KM
  • Begin to think and talk about KM
  • Communicate the benefits
  • Recognize that knowledge transfer adds value
  • Value knowledge as a source of competitive
    advantage
  • Enable and reward a culture of sharing

17
I do not share information because
  • Do not have the time
  • The information I have is confidential
  • Did not think it would be useful
  • Too much trouble
  • Knowledge is power
  • Never thought about it
  • Might make someone else able to do my job
  • My information is my advantage
  • Information might be used inappropriately
  • They will no longer need to come to me
  • If it is inaccurate, Ill be blamed

18
Benefits of Knowledge sharing
  • Fosters better working relationships
  • More knowledgeable workforce
  • Avoid duplication or misdirected effort
  • Less time spent on research
  • Better reports, policies presentations
  • More objective decision making
  • Facilitates brainstorming for innovative ideas
  • Opportunity to build on the ideas of others
  • Smoothes process of change management

19
Efficient information flows
  • Facilitate implementation of a cohesive
    development strategy
  • Avoid miscommunication and the dissemination of
    incorrect information
  • Avoid presenting a distorted picture of the
    nations social and economic conditions to
    citizens and to would-be investors
  • Facilitate the wider use of resources, ideas,
    documents
  • Create a more positive impression of the Public
    Sector
  • Offer a more efficient service to business
    clients
  • Maintain a complete archive of projects/ policy
    changes
  • Fully exploit the investment in ICTs the
    communications enabler
  • Add value to existing information
  • Results in better communication all round

20
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21
Objective
  • provide an increasingly modern and efficient
    information service to the member countries of
    the Caribbean Development and Cooperation
    Committee, with a view to strengthening their
    capacity to bridge the digital divide and bring
    the goal of a Caribbean information society,
    knowledge economy closer to realization

22
CKMC - responsibility for
  • Website
  • Intranet
  • Documentation Centre
  • Knowledge Management Portal
  • Caribbean Digital Library
  • WSIS Follow up
  • Research/technical assistance related to ICT for
    Development

23
http//ckmportal.eclacpos.org
  • Knowledge Management Portal - a vehicle for all
    web-based information services
  • Development profiles
  • Caribbean Digital Library
  • ICT Profiles
  • Bibliographic database
  • Skills Bank
  • Communities of Practice

24
Our commitment
  • Open Source, Open standards software
  • Plone is the content management software we
    chose
  • Partnering approach
  • Information sharing
  • Learning before advising
  • Capacity building
  • Problem solving

25
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26
Challenges
  • Human resource constraints
  • Maintaining productive partnerships
  • Time constraints the broad scope of our
    activities does not allow for sufficient time to
    be allocated to each task.
  • Limited extra-budgetary funding for projects and
    programmes

27
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28
Thank You!
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