Iowa Association of School Boards

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Baldrige Criteria for Performance Excellence
Utilizing the

• Iowa Association of School Boards
• November 18, 2005

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Quick Facts

• 121 square miles
• 2,700 employees
• 17,500 students
• 33 attendance sites
• 170 million budget
• 56 formal school/business partnerships
• Iowas second largest school district

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Did You Know??

• Grant Wood was a teacher at
  McKinley Junior High and
  graduated from Washington
  High School
• Richard Threlkeld (25 year
  bureau chief for CBS news) attended Kenwood
  School
• -Ashton Kutcher is a
• Franklin School alum.

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Aim of the Organization
Goals and Measures
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Its About Alignment!

• Can we get everyone rowing in the same direction?

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A Helpful Framework

• Malcolm Baldrige Criteria for Performance
  Excellence

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The 7 Baldrige Categories

• Leadership
• Strategic Planning
• Student/Stakeholder Focus
• Information and Analysis
• Human Resource Focus
• Process Management
• Performance Results

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Category 1Leadership

• Requires leaders to set and communicate direction
  consistent with stakeholder
  requirements
• How do leaders set and communicate direction?
• How do leaders monitor progress?
• How do leaders model the use of the principles of
  quality management?

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Shipley Quick Checks
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The Critical Role of Walking Your Talk

• Simply put If the leader doesnt get
  significantly involved with the effort, no one
  else will take it
  
• seriously.

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Iowa Recognition for Performance Excellence

• Participating in the application process
• Using feedback to drive improvements
• Leaders participating in IRPE training

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Category 2Strategic Planning

• Translates stakeholder needs into goals, measures
  and action plans
• How do we develop goals and measures?
• How do we implement the plan?
• How does each individuals personal goals and
  actions support the plan?

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Deployment of Continuous Improvement
District Cabinet
School Departments
Classroom
Student
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Deployment Team Response (265 Individuals/49
Teams)

• Action Research Deployment Team Workshops
• Elementary
• 129 individuals / 24 teams
• -Middle School
• 42 individuals / 7 teams
• -High School
• 42 individuals / 4 teams
• -Support Services
• 52 individuals / 14 teams

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Category 3Student Stakeholder Focus

• Defines the aim of the district, school or
  classroom
• How do we determine stakeholder requirements?
• How do we measure student and stakeholder
  satisfaction?
• How do we build positive relationships with
  students and stakeholders?

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Monitoring Progress

• What are our stakeholders telling us?

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Do You Enjoy Reading To Learn?
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Question 1

• To provide the highest quality education to all
  CRCSD students, what challenges will the district
  have to address as it plans for the future?

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Administrator Feedback

• I support the Districts continuous improvement
  efforts
• YES (99)
• NEED CLARIFICATION (1)
• NO (0)

• The pace of our continuous improvement effort is
  
• Just Right (94)
• Too Fast (5)
• Too Slow (1)

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Staff Feedback
District Focus Strongly Agree Agree Disagree Strongly Disagree
Regarding District direction I believe the District is heading in the right direction. 41 57 2 0
Regarding District direction I believe the District has identified the right vision, mission, goals, core values and guiding behavior which I support. 43 55 2 0
98
98
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Category 4Information Analysis

• Provides the foundation for
  aligned decision making in
  all areas of the system
• How do we select and manage
  information?
• How do we select and use
  comparative data?
• How do we evaluate and
• improve information
  
• systems?

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Quality Tools
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Classroom Data Centers
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Data Center Examples
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Classroom Dashboard
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Category 5Human Resource Focus

• Examines how the district, school or classroom
  enables workers to develop and utilize their full
  potential
• How do we ensure collaboration and teamwork?
• How are workers trained,
  educated and evaluated?
• How do we measure and
  improve employee moral
• and well-being?

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Drilling Down Action Plan
Description of Activity
Research Rationale
Results
Funding
Timeline
Persons Impacted
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Category 6Process Management

• Addresses how educational products and services
  are designed, implemented and improved
• How do we design instructional
  and support processes?
• How do we continually
  improve important
  processes
• using Plan, Do, Study, Act?

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Category 7Performance Results

• Examines the district, school or classroom
  performance in key areas
• What is the level of baseline performance?
• What is our performance over
  time?
• How do our results compare to
  similar districts, departments,
• schools or classrooms

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Monitoring Progress

• Keeping track of ourselves (District balanced
  scorecard)

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Grade 4 Reading - ITBS
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Grade 11 Reading - ITBS
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Change or Die- Fast Company

• Outsourcing
• Off shoring
• Uploading
• Supply Chain

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Which Category Could You Not Pay Attention To?

• Leadership
• Strategic Planning
• Student/Stakeholder Focus
• Information and Analysis
• Human Resource Focus
• Process Management
• Performance Results

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Helpful Resources

• CRCSD- http//www.cr.k12.ia.us
• This Presentation-
• Baldrige In Education- http//www.baldrigeineducat
  ion.org/
• National Baldrige Quality Program-
  http//www.baldridge.nist.gov/
• The Iowa Quality Center-
• http//www.iowaqc.org/

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Questions?

• Dr. Dave Markward, Superintendent
• dmarkward_at_cr.k12.ia.us
• Dr. Christine Rauscher, Associate Superintendent
  for Learning and Leadership
• crauscher_at_cr.12.ia.us
• Mr. Jay Marino, Associate Superintendent
  for Organizational Effectiveness
  and Accountability
• jmarino_at_cr.12.ia.us