United States Customer Relationship Management Market PDF: Size, Share, Trends, Analysis, Growth & Forecast to 2024-2032 - PowerPoint PPT Presentation

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United States Customer Relationship Management Market PDF: Size, Share, Trends, Analysis, Growth & Forecast to 2024-2032

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According to the latest research report by IMARC Group, The United States customer relationship management market size reached US$ 23.2 Billion in ​2023​. Looking forward, IMARC Group expects the market to reach US$ 49.4 Billion by ​2032​, exhibiting a growth rate (CAGR) of 8.70% during 2024-2032. More Info:- – PowerPoint PPT presentation

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Title: United States Customer Relationship Management Market PDF: Size, Share, Trends, Analysis, Growth & Forecast to 2024-2032


1
United States Customer Relationship Management
Market Research and Forecast Report 2024-2032
  • Format PDFEXCEL

2023 IMARC All Rights Reserved
2
About IMARC Group
  • IMARC Group is a global management consulting
    firm that helps the worlds most ambitious
    changemakers to create a lasting impact. Across
    the six major continents and 100 countries, we
    work alongside our business partners as one team
    with a common ambition to achieve unparalleled
    results, gain a competitive edge, and transform
    industries. IMARC Group excels in understanding
    its clients business priorities and delivering
    tailored solutions that drive meaningful
    outcomes. Our client base spans over 3,000
    organizations in the private, public, and social
    sectors, ranging from high-growth startups to
    Fortune 500 companies.
  • We provide a comprehensive suite of market entry
    and expansion services. Our offerings include
    thorough market assessment, feasibility studies,
    company incorporation assistance, factory setup
    support, regulatory approvals and licensing
    navigation, branding, marketing and sales
    strategies, competitive landscape and
    benchmarking analyses, pricing and cost research,
    and procurement research. These services are
    designed to assist companies in evaluating market
    opportunities, setting up new entities,
    navigating regulatory landscapes, boosting brand
    visibility, analyzing competitors, and optimizing
    procurement strategies.

3
Report Highlight and Description
  • According to the latest report by IMARC Group,
    titled "United States Customer Relationship
    Management Market Industry Trends, Share, Size,
    Growth, Opportunity and Forecast
    2024-2032," the United States customer
    relationship management market size reached US
    23.2 Billion in ?2023?.
  • As businesses across various sectors compete to
    differentiate themselves in a crowded market, the
    need to deliver personalized interactions has
    become a strategic priority. This demand is
    fueled by the availability of vast amounts of
    customer data, which can be harnessed to create
    tailored experiences that meet individual needs.
    Companies are investing heavily in advanced CRM
    systems that utilize artificial intelligence (AI)
    and machine learning to analyze customer
    behavior, predict future needs, and automate
    responses.
  • These technologies enable businesses to provide
    timely and relevant communications, thereby
    improving customer satisfaction and loyalty.
    Additionally, the integration of CRM platforms
    with social media and other digital channels
    allows companies to maintain consistent
    engagement with their customers, building
    stronger relationships and increasing brand
    loyalty. This omnichannel approach is
    particularly appealing in the U.S. market, where
    consumers expect seamless interactions across
    multiple touchpoints, whether online, via mobile,
    or in-person.
  • Request for a PDF sample of this report
    https//www.imarcgroup.com/united-states-customer-
    relationship-management-market/requestsample

4
Report Description
  • United States Customer Relationship Management
    Market Trends
  • Another significant factor driving the market in
    the U.S. is the rapid adoption of cloud-based
    solutions. Cloud CRM systems offer several key
    benefits, such as scalability, flexibility, and
    cost-effectiveness, making them an attractive
    option for businesses of all sizes. The shift
    towards cloud computing has been accelerated by
    the growing trend of remote work, which has
    heightened the need for accessible, real-time
    customer data from any location. Cloud-based CRM
    platforms facilitate this by allowing teams to
    collaborate and access customer information
    regardless of their physical location.
  • This capability is particularly valuable for
    small and medium-sized enterprises (SMEs), which
    often have limited IT resources and need scalable
    solutions that can grow with their business.
    Furthermore, cloud CRM solutions typically offer
    lower upfront costs compared to traditional
    on-premises systems, enabling businesses to
    allocate resources more efficiently. The
    continuous evolution of CRM technologies,
    including the integration with Internet of Things
    (IoT) devices and mobile applications, is also
    expanding the market scope. Businesses are
    increasingly leveraging these innovations to gain
    deeper insights into customer preferences and
    behaviors, leading to more informed
    decision-making and more effective customer
    engagement strategies.
  • View Report TOC, Figures and Tables
    https//www.imarcgroup.com/united-states-customer-
    relationship-management-market

5
Report Segmentation
  • Component Insights
  • Software
  • Services
  •  
  • Deployment Mode Insights
  • On-premises
  • Cloud-based
  • Organization Size Insights
  • Small and Medium-sized Enterprises
  • Large Enterprises
  • Application Insights
  • Customer Service

6
Report Segmentation
  • Customer Experience Management
  • CRM Analytics
  • Marketing Automation
  • Salesforce Automation
  • Others
  • Industry Vertical Insights
  • BFSI
  • Retail
  • Healthcare
  • IT and Telecom
  • Discrete Manufacturing

7
Report Segmentation
  • Government and Education
  • Others
  • Regional Insights
  • Northeast
  • Midwest
  • South
  • West

8
Key Questions Answered in the Report
9
Key Questions Answered in the Report
10
Table of Contents
  • 1    Preface2    Scope and Methodology    2.1  
     Objectives of the Study    2.2  
     Stakeholders    2.3    Data Sources       
    2.3.1    Primary Sources        2.3.2  
     Secondary Sources    2.4    Market Estimation 
          2.4.1    Bottom-Up Approach        2.4.2  
     Top-Down Approach    2.5    Forecasting
    Methodology3    Executive Summary4 United
    States Customer Relationship Management Market -
    Introduction
  • 4.1 Overview
  • 4.2 Market Dynamics
  • 4.3 Industry Trends
  • 4.4 Competitive Intelligence
  • 5 United States Customer Relationship
    Management Market Landscape
  • 5.1 Historical and Current Market Trends
    (2018-2023)
  • 5.2 Market Forecast (2024-2032)
  • 6 United States Customer Relationship
    Management Market - Breakup by Component
  • 6.1 Software
  • 6.1.1 Overview
  • 6.1.2 Historical and Current Market
    Trends (2018-2023)
  • 6.1.3 Market Forecast (2024-2032)
  • 6.2 Services
  • 6.2.1 Overview
  • 6.2.2 Historical and Current Market
    Trends (2018-2023)
  • 6.2.3 Market Forecast (2024-2032)     
     

11
Table of Contents
  • 7 United States Customer Relationship
    Management Market - Breakup by Deployment Mode
  • 7.1 On-premises
  • 7.1.1 Overview
  • 7.1.2 Historical and Current Market
    Trends (2018-2023)
  • 7.1.3 Market Forecast (2024-2032)
  • 7.2 Cloud-based
  • 7.2.1 Overview
  • 7.2.2 Historical and Current Market
    Trends (2018-2023)
  • 7.2.3 Market Forecast (2024-2032)
  • 8 United States Customer Relationship
    Management Market - Breakup by Organization Size
  • 8.1 Small and Medium-sized Enterprises
  • 8.1.1 Overview
  • 8.1.2 Historical and Current Market
    Trends (2018-2023)
  • 8.1.3 Market Forecast (2024-2032)
  • 8.2 Large Enterprises
  • 8.2.1 Overview
  • 8.2.2 Historical and Current Market
    Trends (2018-2023)
  • 8.2.3 Market Forecast (2024-2032)
  • 9 United States Customer Relationship
    Management Market - Breakup by Application

12
Partial List of Clients
13
Partial List of Clients
14
Disclaimer
  • 2024 IMARC All Rights Reserved
  • This Publication and all its contents unless
    otherwise mentioned are copyrighted in the name
    of International Market Analysis Research and
    Consulting (IMARC). No part of this publication
    may be reproduced, repackaged, redistributed or
    resold in whole or in any part. The publication
    may also not be used in any form or by and means
    graphic electronic or mechanical, including
    photocopying, recording, taping or by information
    storage or retrieval, or by any other form,
    without the express consent of International
    Market Analysis Research and Consulting (IMARC).
  • Disclaimer All contents and data of this
    publication, including forecasts, data analysis
    and opinion have been based on information and
    sources believed to be accurate and reliable at
    the time of publishing. International Market
    Analysis Research and Consulting makes no
    representation of warranty of any kind as to the
    accuracy or completeness of any Information
    provided. IMARC accepts no liability whatsoever
    for any loss or damage resulting from opinion,
    errors or inaccuracies if any found this
    publication.
  • IMARC, IMARC Group and Global Therapy Insight
    Series are registered trademarks of International
    Market Analysis Research and Consulting. All
    other trademarks used in this publication are
    registered trademarks of their respective
    companies.

15
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