Salesforce CRM Online Training | Salesforce Training in Hyderabad (1)

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Learn Salesforce CRM
Basics Guide for Lighting Expereince
Visit www.visualpath.in
Mobile No 91-9989971070
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Introduction Salesforce is a cloud-based
customer relationship management (CRM) platform
that offers a suite of tools and services to help
businesses manage their customer relationships,
sales processes, marketing campaigns, and more.
Here are some basics about Salesforce and CRM in
general 1. What is CRM? - CRM stands for
Customer Relationship Management. - It refers to
the strategies, processes, and technologies that
businesses use to manage interactions and
relationships with current and potential
customers. - The goal of CRM is to improve
customer satisfaction, increase customer
retention, and drive sales growth.
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2. Salesforce Overview - Salesforce is one of
the leading CRM platforms in the world. - It
provides a range of cloud-based applications and
services, including Sales Cloud (for sales
automation and management), Service Cloud (for
customer service and support), Marketing Cloud
(for marketing automation), Commerce Cloud (for
e-commerce), and more. 3. Key Features of
Salesforce - Contact Management Salesforce
allows businesses to store and manage customer
contact information, such as names, addresses,
phone numbers, and email addresses. -
Opportunity Management Users can track sales
opportunities through various stages of the sales
pipeline, from lead generation to deal closure.
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- Workflow Automation Salesforce offers
workflow rules and process automation tools to
streamline business processes and automate
repetitive tasks. - Reporting and Analytics
Salesforce provides reporting and analytics
capabilities to help businesses track
performance, analyze data, and make informed
decisions. - Integration Capabilities
Salesforce can be integrated with other business
systems and applications, such as ERP (Enterprise
Resource Planning) systems, marketing automation
platforms, and customer service tools. -
Mobile Accessibility Salesforce offers mobile
apps for iOS and Android devices, allowing users
to access CRM data and functionality on the go.
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4. Salesforce Editions - Salesforce offers
different editions tailored to the needs of
various businesses, including small businesses,
midsize companies, and large enterprises. - Each
edition has different features and pricing plans
to suit different requirements and budgets. 5.
Customization and Extensibility - Salesforce is
highly customizable and extensible. - Users can
customize the platform to meet their specific
business needs by creating custom objects,
fields, workflows, and reports.
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- Additionally, developers can build custom
applications and integrations using the
Salesforce Platform, which includes tools like
Lightning App Builder, Apex (Salesforce's
proprietary programming language), and
Visualforce (a markup language for building
custom user interfaces). 6. Community and
Ecosystem - Salesforce has a large and active
community of users, developers, administrators,
and partners.
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- The Salesforce AppExchange is an online
marketplace where users can find and install
thousands of pre-built apps, integrations, and
components to extend the functionality of
Salesforce. Conclusion Overall, Salesforce is a
powerful CRM platform that helps businesses of
all sizes effectively manage their customer
relationships, drive sales growth, and improve
operational efficiency.
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Contact
For More Details About
Salesforce CRM Online Training
Address- Flat no 205, 2nd Floor, Nilgiri Block,
Aditya Enclave, Ameerpet, Hyderabad-1   Ph. No
91-9989971070   Visit www.visualpath.in   E-Mail
online_at_visualpath.in
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