10 Hotel Housekeeping Issues That Hurt Hotel Profitability - PowerPoint PPT Presentation

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10 Hotel Housekeeping Issues That Hurt Hotel Profitability


Discover the top 10 hotel housekeeping issues that can negatively impact your profitability. Learn how to avoid them and improve your bottom line. – PowerPoint PPT presentation

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Title: 10 Hotel Housekeeping Issues That Hurt Hotel Profitability

The success of a hotel heavily relies on its
reputation, which can be easily tarnished by
various factors. One of the most critical factors
that can negatively impact a hotels reputation
is poor housekeeping. This can result in
numerous Hotel housekeeping issues for guests and
ultimately lead to a significant decline in the
hotels profitability. Therefore, maintaining
high standards of cleanliness and organization is
crucial for preserving a hotels reputation and
ensuring guest satisfaction.
Why Is Hotel Housekeeping Important? 
  • Hotel housekeeping is an essential aspect of the
    hospitality industry, playing a critical role in
    ensuring the comfort, safety, and satisfaction of
  • It involves the cleaning and maintenance of
    guest rooms, common areas, and facilities to
    maintain high standards of hygiene and
  • There are several reasons why hotel housekeeping
    is crucial.
  • Firstly, a clean and well-maintained hotel room
    creates a positive first impression for guests,
    making them feel welcomed and valued.
  • This, in turn, can help establish a loyal
    customer base and drive repeat business.
  • Secondly, a clean and tidy room can contribute
    significantly to the overall guest experience,
    ensuring their comfort and well-being during
    their stay.
  • Guests expect a high level of cleanliness and
    organization in their hotel rooms, and any lapses
    in housekeeping can lead to dissatisfaction and
    negative reviews.

Here Know the Issues 
  • Low-quality furnishings
  • Investing in low-quality furniture is one of
    the hotel housekeeping issues that can have a
    significant negative impact on a businesss
  • Not only do these pieces of furniture
    deteriorate faster, but they are also more prone
    to breaking.
  • Replacing them frequently can eat into a
    companys profits, especially if replacements are
    required on a regular basis.
  • Its essential to conduct thorough research when
    purchasing furniture and ensure that its
    designed for the intended purpose.
  • Choosing the right furniture can not only
    enhance the aesthetics of a space but also
    contribute to the comfort and well-being of its

2. Broken lights
  • When hotel guests encounter broken lights,
    electrical switches, or appliances, it can cause
    frustration and inconvenience.
  • If these issues persist and become a recurring
    problem, they can negatively impact a hotels
    reputation and deter guests from returning,
    ultimately affecting profitability.
  • To prevent these issues from occurring, its
    crucial for the housekeeping team to perform
    regular checks to ensure that all electrical
    components are in proper working order.
  • By conducting weekly inspections, potential
    issues can be identified and addressed promptly,
    reducing the likelihood of guests experiencing
    any inconvenience during their stay.

3. Damp patches
  • Damp patches on walls or carpets can give guests
    the impression that a hotel is not
    well-maintained, which can be unappealing and
  • When guests pay for a room, they expect it to
    meet certain standards, including being free of
    any unsightly or unacceptable conditions.
  • While some instances of damp patches may be
    unavoidable, proactive measures can help prevent
    or minimize them.
  • Housekeeping staff must conduct thorough room
    checks, including during tidying, to identify any
    signs of dampness or cracks.
  • If any such issues are detected, they must be
    noted and addressed promptly to prevent further
    damage and inconvenience to guests.

4. Hair in the bath or on the floor
  • Hair on the floor or in the bathtub is a clear
    indication of inadequate cleaning and can leave a
    negative impression on guests.
  • Oftentimes, employees may resort to shortcuts,
    such as skipping vacuuming or sweeping, due to
    time constraints.
  • To prevent these types of housekeeping issues,
    its crucial to allocate sufficient time for
    staff to clean each room thoroughly.
  • Inadequate cleaning can be prevented by ensuring
    that all staff members have enough time to
    complete their duties to a high standard.
  • Shortcuts are often taken when employees are
    rushing to meet their daily cleaning quotas or
    have limited time to clean each room.

5. Rubbish under the bed
  • When guests arrive at a hotel, one of the first
    places they tend to check is under the bed.
  • Its crucial not to overlook this area during
    cleaning, as any remaining rubbish or debris can
    indicate a lack of effort by the housekeeping
  • To maintain high standards of cleanliness and
    presentation, its essential to conduct random
    checks to ensure that all staff members are
    thorough in their cleaning efforts, including
    hard-to-reach areas like under the bed.
  • These checks can help identify areas for
    improvement and ensure that all staff members are
    meeting the expected standards consistently.

6. Fingerprints on windows and mirrors
  • Fingerprints on windows and mirrors can be a
    stark reminder to guests that someone else was
    recently occupying the same room.
  • This can detract from the guests experience, as
    they want to feel like the room has been prepared
    specifically for them.
  • Additionally, fingerprints and makeup residue on
    mirrors can be unhygienic and make guests feel
    uncomfortable, as they may feel compelled to
    clean the room themselves.
  • To avoid these issues, its crucial to
    prioritize thorough cleaning of all surfaces,
    including windows and mirrors.
  • Housekeeping staff should be diligent in their
    cleaning efforts and pay attention to details
    like fingerprints and makeup residue.

7. Not enough toiletries
  • Arriving at a hotel room only to find that
    essential items like shampoo, shower gel, and
    toothpaste are not available can be a frustrating
    experience for guests and it is one of the
    big hotel housekeeping issues, especially if
    these items were promised on the hotels website.
  • Similarly, a shortage of toilet paper can cause
    headaches for guests, who may feel compelled to
    ration the paper for the duration of their stay.
  • To avoid these issues, its essential for hotels
    to prioritize stocking each room with the
    necessary essentials, including toiletries and an
    ample supply of toilet paper.
  • Guests should not have to worry about running
    out of these items during their stay or feel like
    they need to ration them.

8. Dust
  • In todays world, hotel guests are increasingly
    discerning when it comes to the cleanliness of
    their rooms.
  • They have high expectations and expect a high
    standard of cleanliness.
  • If guests notice any areas covered in dust or
    dirt, they may assume that housekeeping is
    cutting corners in their cleaning efforts.
  • To meet these expectations, its crucial for
    hotels to ensure that each room is cleaned and
    tidied to a high standard.
  • This includes inspecting and cleaning rooms that
    are not frequently used so that they are fresh
    and clean for new guests.

9. Bad manners
  • Hotel housekeeping issues caused by impolite
    staff can significantly affect a hotels
  • Guests tend to remember rude staff members and
    may share their unpleasant experiences with
    others, which could discourage potential
    customers from booking a stay.
  • Regularly monitoring comment cards and online
    reviews can help identify any complaints about
    specific staff members.
  • If there are multiple complaints about a
    particular employee, its important to address
    the issue and speak with them.
  • Negative experiences can prompt guests to choose
    other hotels in the future and discourage others
    from visiting, which is why all staff members
    must maintain a professional and polite demeanor
    at all times.

10. Housekeeping staff look unprofessional
  • In addition to bad manners, unprofessional
    attire can also result in negative reviews.
  • Its essential for hotel staff to have a uniform
    to ensure they look presentable for work.
  • While its the responsibility of the staff to
    maintain their uniforms by washing and ironing
    them, you as the hotel owner should offer
    replacements when necessary.
  • Proper footwear is also important for hotel
  • Shoes for Crews (Europe) Ltd specializes in
    slip-resistant shoes specifically designed for
    hotel staff.
  • These shoes are not only comfortable and
    supportive, but they also provide excellent grip
    on slippery floors, making them a safe and
    practical choice for your staff.

ADDRESS- Impruve General Trading LLC Bay View
Tower, Office no. 1005, P. O. Box no. 114735,
Marasi Drive Street, Business Bay, Dubai, United
Arab Emirates Email- info_at_impruvellc.com Phone-
971 4 57 26 421 Website- www.impruvellc.com Rea
d Blog ) 10 Hotel Housekeeping Issues That Hurt
Hotel Profitability
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