Magento 2 Product Questions

1
Product Questions for Magento 2 User Guide

• Table of Content
• Extension Installation
• Configuration
• Questions Settings
• Answers Settings
• Report Abuse Answer Settings
• Question Email Notification Settings
• Answer Email Notification Settings
• Manage Product Questions
• Manage Product Answers
• Product Questions in the Frontend
• Product Questions Activity Log
• Admin and User Email Notifications

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• Extension Installation
• For Magento Marketplace Customers
• Create a folder structure in Magento root as
  app/code/Meetanshi/ProductQuestions
• Download and extract the zip folder and upload
  our extension files to the app/code/Meetanshi/Pro
  ductQuestions via FTP.
• Login to your SSH and run below commands step by
  step
• php bin/magento setupupgrade
• For Magento version 2.0.x to 2.1.x - php
  bin/magento setupstatic-contentdeploy
• For Magento version 2.2.x above - php
  bin/magento setupstatic-contentdeploy f
• php bin/magento cacheflush
• For Meetanshi Customers
• Extract the zip folder and upload our extension
  to the root of your Magento 2 directory via FTP.
• Login to your SSH and run below commands step by
  step
• php bin/magento setupupgrade
• For Magento version 2.0.x to 2.1.x - php
  bin/magento setupstatic-contentdeploy
• For Magento version 2.2.x above - php
  bin/magento setupstatic-contentdeploy f
• php bin/magento cacheflush
• Configuration

3

• Question Settings
• Configure product questions settings from here.
• Enable Search Question Select YES to allow users
  search questions from the product questions tab.
• Show Ask a Question Form Select YES to show ask
  a question form to users for the new question
  submission.
• Allow Guests to Write Questions Select YES to
  allow guest users to ask questions.
• Auto Approve New Question Select YES to auto
  approve new question added by users. If set to
  No, the admin has to approve the question
  manually from the backend.
• Show Nickname Field Select YES to show nickname
  field in the ask a question form.
• Nickname Required Set YES to mandate nickname
  field in the ask a question form.
• Show Email Field Select YES to show email field
  in the ask a question form.
• Email Required Set YES to mandate email field in
  the ask a question form.

4

• Answer Settings
• Configure product answers settings from here.
• Show an Answer Form Select YES to show answer
  form to users to submit answers for the product
  questions.
• Allow Guests to Write Answers Select YES to
  allow guest users to write answers.
• Auto Approve New Answer Select YES to auto
  approve new answers posted by users. If set to
  No, the admin has to approve the answer manually
  from the backend.
• Show Nickname Field Select YES to show nickname
  field in the answer form.
• Nickname Required Set YES to mandate nickname
  field in the answer form.
• Show Email Field Select YES to show email field
  in the answer form.
• Email Required Set YES to mandate email field in
  the answer form.
• Show Certified Buyer Label Set YES to show
  certified buyer label for the answers posted by
  customers.
• Enable Like Set YES to allow users like the
  answers.
• Enable Dislike Set YES to allow users dislike
  the answers.

5

• Report Abuse Answer Settings
• You can allow users to report inappropriate
  answers as abusive. Configure to enable report
  abuse answer settings from here.
• Enabled Select YES to allow users to report
  inappropriate answers as abuse.
• Send Emails To Enter an Email ID on which you
  want to send the notification when someone
  reports an answer as abuse.
• Email Sender Select the email sender.
• Email Template Select an Email template.

• Question Email Notification Settings
• The admin can get Email notification when someone
  posts a new question. Configure the product
  question email notification settings from here.
• Enabled Select YES to enable email notification
  to the admin when someone posts a new question.
• Send Emails To Enter an Email ID on which you
  want to send the notification when someone posts
  a new question.
• Email Sender Select the email sender.
• Email Template Select an Email template.

6

• Answer Email Notification Settings
• The admin can get Email notification when someone
  posts a new answer. Configure the product answer
  email notification settings from here.
• Send Answer Email Notification to Customers
  Select YES to send email notification to users
  when a new answer is posted for their questions.
• Customer Email Sender Select the email sender.
• Customer Email Template Select an Email
  template.
• Send Answer Email Notification to Admin Select
  YES to enable email notification to the admin
  when someone posts a new answer.
• Send Email To Enter an Email ID on which you
  want to send the notification to the admin when
  someone posts a new answer.
• Admin Email Sender Select the email sender.
• Admin Email Template Select an Email template.

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8. Manage Product Questions All the product
question asked by users or added by the admin get
enlisted in a separate grid at Marketing gt
Product Questions gt Manage Product Questions. If
the auto approval for a new question is set to
No, the admin can approve, disapprove and manage
all the questions from here.

• Add a Product Question
• The admin can add a product question from the
  backend by clicking Add New Question from the
  Manage Product Questions grid.
• Question Enter the question.
• Status Approve or disapprove the question from
  here. If the question is submitted by a user and
  auto approval is disabled, the admin can approve
  the users questions from here.
• User Type Select the user type.
• Nickname Enter the nickname to show along with
  product questions in the product page. If the
  question is submitted by a user, it would be auto
  filled.
• Email Enter the email ID. If the question is
  submitted by a user, it would be auto filled.
• Store View Select the store view to show this
  question.

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• Assign the Question to Products
• The admin can assign the question to the store
  products.

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9. Manage Product Answers All the product answers
posted by the users or added by the admin get
enlisted in a separate grid at Marketing gt
Product Answers gt Manage Product Answers. If the
auto approval for a new answer is set to No, the
admin can approve, disapprove and manage all the
answers from here.

• Select the Question to Answer
• Admin needs to select the question for which hes
  adding the answer.

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• Add New Product Answer
• The admin can add the answer for the selected
  question.
• Answer Enter the answer.
• Status Approve or disapprove the answer from
  here. If the answer is submitted by a user and
  auto approval is disabled, the admin can approve
  the users answers from here.
• User Type Select the user type.
• Nickname Enter the nickname to show along with
  product answers in the product page. If the
  answer is submitted by a user, it would be auto
  filled.
• Email Enter the email ID. If the answer is
  submitted by a user, it would be auto filled.
• Is Anonymous Tick the box to show answer as
  anonymous in the frontend.
• Is Certified Tick the box to show answer as
  posted from a certified customer.
• Likes Shows the total count of likes given to
  the answer.
• Dislikes Shows the total count of dislikes given
  to the answer.
• Abuses Shows the total count of abuses reported
  for the answer.

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10. Product Questions in the Frontend Once the
extension is configured, product questions tab is
seen enabled on the product page. Users can
search the product questions by adding a word to
the search box. All the product question answers
assigned to this product is also shown here.
Users can submit a new question, like, dislike
and report answers as abuse.
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• Read Other Answers and Post a New Answer
• Users can click Read Other Answers to read more
  answers posted for a question and add more
  answers from the same popup.

13

• My Questions and Answers in customers My Account
  section
• Registered customers can see all the questions
  they asked and their answer posted either by the
  admin or by the customers in their My Account
  section under My Questions and Answers tab.

11. Product Questions Activity Log Whenever a
user likes, dislikes or reports an answer as
abuse, the activity gets listed under the
Marketing gt Product Questions gt Product Questions
Activity Logs grid. The activity log contains
the details like questions, their answers,
activity type, product name, SKU and date and
time of the activity performed.
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• Admin and User Email Notifications
• The extension sends various admin and user email
  notifications for specific events if enabled
  from the backend.
• Admin Email Notification when a New Question is
  Posted

• Admin Email Notification when an Answer is
  Submitted for a Question

• Email Notification when a Users Question is
  Answered

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• Admin Email Notification when an Answer is
  Reported as Abuse