Power of Voice Solutions: Top 8 Benefits for Business Growth

1
Realizing the Potential of Voice Solutions Top 8
Advantages for Converting Leads
2
Power of Voice Solutions Top 8 Benefits for
Business Growth

• Unlock New Sales Opportunities
• Shortened Service Interaction and Increased
  Satisfaction
• Boost Productivity with Efficient Outbound
  Calling
• Invaluable Data and Reporting for Quality
  Assurance
• Reduced Missed Opportunities
• Scale Business When Needed
• Consolidate Team Collaboration
• Appear More Professional

3
8 Ways Voice Solutions Can Help Businesses
Convert Prospects into Customers
Voice solutions are crucial to accelerate
business growth in small and established
enterprises. Voice technology can be a means to
maximize profitability if businesses invest in
the right tools that can help increase revenue
and reduce overhead costs. The affordability of
wholesale VoIP rates makes it a preferable option
for diverse industry verticals, including
information technology, financial services,
manufacturing, logistics, contact centers, and
more. Besides, businesses looking to expand
globally can opt for enterprise voice solutions,
business telephony solutions, and more that offer
scalability and flexibility to business
operations through features like intelligent
routing and local prefixes.
A survey found that 68 of consumers called a
business at some point in their purchasing
journey in 2022, which is 7 more compared to
2021. Voice calls play a crucial role in
converting leads because of customers increasing
demand for personalized conversations without
being placed on hold. Businesses can meet these
demands by subscribing to voice solutions like
click-to-call and call forwarding at
cost-efficient, wholesale VoIP termination
rates. Lets look at the voice solutions
companies need at all stages of their growth and
how you can leverage these voice communication
tools to drive more business.
4
Unlock New Sales Opportunities
Most visitors will likely contact a business if
it offers a click-to-call widget on a website or
search engine listings. VoIP solutions are
essential for this widget to take on a role. The
business can leverage VoIPs advanced API or
WebRTC click-to-call function to allow the
visitor to call from the website. You could also
leverage a toll-free number to attract more
calls, creating more opportunities. This simple
integration lets sales reps acquire greater
chances to upsell consumers on the phone.
5
Shortened Service Interaction and Increased
Satisfaction
Smart voice solutions are necessary to reduce
churn because customers will probably hang up
their calls if it takes too long to reach the
right department. VoIP solutions, like call
routing, call forwarding, and advanced IVR, make
sure that a live operator always attends to the
caller. VoIPs smart and automated mechanisms can
gather the history of customer interactions and
their current input to route calls to the desired
destination. Besides, features like voicemail to
email and automated call-back options help
shorten waiting times to zero.
6
Boost Productivity with Efficient Outbound Calling
Sales is a number game, implying that the more
people you reach out to, the better the odds of
acquiring prospects that convert into customers.
You will need reliable and scalable voice tools
to help your sales agents connect calls easily
with no chance of misdial. Instead of manually
dialing phone numbers, advanced VoIP phone
systems offer click-to-call and hot-key dialing
functionality to automate the tedious task of
entering phone numbers. It increases the call
efficiency for outbound sales as it takes only a
few clicks to make outbound calls, no matter
whether the number is stored in a website,
document, or CRM software.
7
Invaluable Data and Reporting for Quality
Assurance
Cloud-based voice solutions let you track and
collect call details that help you identify and
work on the areas of improvement. The call
register services can provide you with reports to
give you a detailed insight into the most
important business and sales metrics. The
advanced voice solutions enable you to track call
sources, call volume, conversation duration,
landing page performance, and first-time callers
in real time. Businesses can leverage this data
to measure performance and develop strategies to
reinforce quality.
8
Reduced Missed Opportunities
Businesses across the globe lose sales worth
billions of dollars due to missed calls. VoIP
system bridges this gap by allowing you to make
or receive extension calls on any device,
anywhere, and at any time. When an employee is on
the go or away from the office, customers can
still reach them or the next available rep in the
same extension group through automated rerouting
and forwarding mechanisms.
9
Scale Business When Needed
DID numbers or virtual phone numbers allow
businesses to scale their operations and
campaigns as and when needed. Companies can
purchase additional numbers to handle seasonal
peaks in the call volume and remove those numbers
at their convenience. VoIP can benefit businesses
that want to expand their operations globally or
are considering setting up an office in a foreign
country to provide 24/7 customer support. For
this, they must buy A to Z termination
wholesale plans with required features like call
forwarding and long-distance calls at competitive
wholesale VoIP rates between the targeted
countries.
10
Consolidate Team Collaboration
Modern unified communication solutions improve
team collaboration for better business outcomes.
It allows employees to interact in multiple ways
instead of limiting their communications to
one-to-one phone calls. Unified communication
platforms merge conferencing, messaging,
screen-sharing, and file-sharing technology in
one place.
11
Appear More Professional
Virtual phone numbers with a familiar or
well-known area code can help businesses expand
the market virtually without huge overseas
investments. You can achieve local presence by
owning multiple numbers with any area code you
want. Additionally, you can configure toll-free
numbers for such regions to overcome the barriers
of intercity, interstate, and inter-country
expansion and reinforce brand identity.
12
Choose the Right Tools and Technology to Maximize
Lead Conversion through Voice
Voice over Internet Protocol is the most popular
and cutting-edge telephony system that provides
premium voice solutions designed to address the
specific needs of modern-day business
communications. Apart from comparing services,
features, and wholesale VoIP rates by different
service providers, it would be best to thoroughly
analyze your business operations to choose the
best-suited voice solutions. You get new
opportunities to map the optimum growth
trajectory only when you find effective tools to
facilitate your business objectives, like
increased sales. Bridgevoice Pluto is an
automated carrier platform built to act as a hub
for carriers and VoIP service providers to
efficiently interconnect so that they can offer
high-end services to their customers at
competitive wholesale VoIP termination rates.
13
(No Transcript)