How to Build Customer Training Academy Using an LMS [Checklist + Tools]

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How to Build Customer Training Academy Using an
LMS Checklist Tools
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Grab any of your 2-min Maggie Packet and look on
its label back, theres always a recipe for your
delicious dish. They dont just sell you a
product but teach you how to make use of it. This
is the purpose of your customer training academy
teaching customers about how to make the most
out of your product. This educational process
simplifies the complexity (too technical sounded)
around your product services helps to advance
leads further down to dedicated customer
onboarding even creating a lubricative sales
funnel. It's high time! Surface the value of your
product by educating your customers and letting
them become experts in what theyre using.
Because an expert product user is hooked to
become your brand advocate. So, shall we start by
understanding why you need a customer-training
portal for all this education and how to build
customer training academy using an LMS?
Why Do You Need a Customer Training Portal?
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• Essentially, you aim to create an academy for
  your customer to make them aware of your product,
  but, then why do need a customer training portal
  for that? Is it worth your investment?
• Every customer needs something more or less when
  theyre buying anything online, so it all drips
  down to the amount of information they have,
  supporting them in their buying decisions. In
  simple terms, you need an advanced approach to
  identify your users expectations, goals, nature
  of work, requirements at their job, etc to create
  a personalized learning experience.
• And hell no, youre using excel sheets data
  segmentation tools to accomplish that process,
  you need an intuitive portal. You need an
  AI-tech-driven portal that accommodates a few
  factors
• Provides a personalized customer experience
  through Intuitive Onboarding
• Reduces churn by providing value-driven solutions
• Upsells your sales funnel
• Enables your users to become Brand Advocates.
• Increases Lifetime value (LTV) customer
  retention rate.
• An expert user is like a loyal addition - they
  will see the value earlier in your sales cycles.
  Even if theyll consider activating or
  up-gradation your higher-end services as your
  academy serves as a gainful experience, they will
  stick for longer.
• To upscale your educational bar, consider
  offering high-quality industry-related education.
  It will establish your organization as a
  though-leader or leader in your industry.
  Furthermore, it improves your position as a
  strong brand, attracting more and more leads
  easy conversions.

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How Companies are Using LMS for Customer Training?

• High chance that you already have customer
  onboarding in place through various means
  resource sections (blogs, ebooks, case studies,
  etc), an auto-responder email sequence, live
  webinar sessions, or even a live demo about your
  product use. Considering the time factor,
  these are time-consuming mechanisms to
  achieve any desired sales goals.
• You need to keep a constant tap on your
  customer's life cycle and regulate your training
  process to enable an environment of self-paced
  learning. A dedicated customer training portal
  helps to tap such aspects by personalizing the
  right content mix to teach the use of your
  product until the customer reaches their "Aha!"
  moment.
• Segment the courses from basics to expert-level
  of your product. That's exactly what Hubspot
  Academy does with its education academy. They
  created courses on how to use every tiniest
  feature of their product, resulting in users
  buying their premium features to explore more.
• How Do You Build a Customer Academy Using LMS?
• Lets take the example of Articulate 360 academy
  to understand the need for a dedicated training
  portal. Now, you dont have to align your goals
  based on these current academies, just a tap of
  how successful an academy can be for inclusive
  lead generation.

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Tips for an Effective Training Portal
This portal was built using Rise 360, a
top-rated online course platform (application)
and LMS. Rise 360 is a white-label solution with
full-customizable features to educate the
customer and train the employees or provide
courses to a wide audience.
When we talk about tools that any organization
can employ to create an effective academy - there
is a wide variety to implement a training portal.
Depending on your S.M.A.R.T goal set in to
channel the purpose of your academy. E.g- You
can use tools to establish a knowledge hub. They
have an integrated system, providing a range of
features to achieve your academy goals.
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• The Following are Effective Training Portal
  Features
• Lesson-segmenting capabilities
• Course-access restriction
• Interactive E-books
• Interactive Video Content
• Media Solutions (Visuals, Audio, Exercises,
  Quizzes, and Text-format)
• These features help enable a unique learning
  experience for your users and encourage them to
  upskill enjoyably.

Quick Checklist to Build Customer Training
Academy (Using an LMS)
A self-hosted LMS can cost expensive range to set
up, but a cloud-based LMS setup might cost
somewhere lesser, comparatively. Even though
purchasing a learning management system is
essential for enhancing your training programs,
if youre hesitant to spend the time setting up
your platform properly your training
initiatives may not succeed. We're going to
assist you in properly setting up your LMS today
by guiding you through the checklist of an LMS
setup, are you ready? (Sip up a coffee, you might
need these pointers for later whiteboard sessions)
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• Schedule a launch date
• Prioritize the first steps
• Define your KPIs
• Familiarize yourself with LMS
• Set up Integration
• Establish User Roles
• Set up Customer Portals
• Upload Relevant Content
• Customize Email Notifications
• White Labelling Branding

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• Build an implementation team
• Some businesses will take up considerably more
  time than others, depending on several factors
• Learning resources you need
• The size of your business
• The level of training delivered
• Another thing to consider is that, if your
  company is getting started (startups), there are
  chances of hiring any full-time eLearning and
  training managers or specialized training
  managers that may get out of budget. For that
  situation, you can train your employees to
  implement the program. Start by sketching the
  picture through questions you need answers for,
  e.g.-

Question to Ask to Form the Customer Training
Program Implementation Team

• Who will upload the content and who will produce
  it?
• Who will consult with and employ specialists to
  aid in the LMS's setup?
• Who will write customized code for the LMS (if
  permitted)?
• Who is in charge of marketing the new training
  system to your stakeholders customers, staff,
  etc.?

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• We recognize that your company might have
  specific demands, so even if these are
  generalized questions to ask when assembling an
  implementation team, don't be hesitant to add
  additional ones and make them more goal-oriented.
• Define your KPIs (Measuring Learner Performance)
• This step will make sure that as soon as your LMS
  is operational, your team will be able to assess
  learner performance right away. Moreover, your
  company and its trainers can quickly monitor
  learner progress by using analytics reports in
  your LMS.
• Familiarize Yourself With the LMS
• In this phase, you've set a date when your LMS
  will be operational for registered users to
  access courses, and you've organized an
  implementation team.
• The exciting phase is about to begin, Sit tight!
• Entering the LMS. Depending on the size of your
  business, only a few members of your
  implementation team should be operating the LMS
  rather than the entire team.
• Set Up Your Integrations
• Integrations are one of the reasons LMSs are such
  in-demand training solutions for hybrid training
  of consumers, employees, and other audiences.
  Through integrations, your company can link
  external 3rd party programs with your LMS, so
  that they can support your training requirements.
• Whether you utilize default features included in
  the LMS, it's always worth checking with your
  provider to see if it can be connected while
  you're setting up the integrations.
• Common Integrations in an LMS
• Google analytics
• Facebook pixel
• Hubspot
• Salesforce

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• Other webinar solutions include Zoom,
  GoToTraining, and GoToWebinar.
• Accredited single sign-on (SSO) (for storing CEU
  and certifications)
• Establish User Roles
• Your LMS needs a systematic approach that clearly
  defines the access permissions and
  responsibilities that your trainers and admins
  have for learners. Just like in universities,
  when students take tests that are graded by
  professors.
• Set Up a Customer Portal
• Customers Portals acts as an exclusive
  training ground for various user demographics
  you are educating. Therefore, you can skip to the
  next step if you're utilizing the LMS for
  internal training and are not interested in
  segmenting training by the department.
• But, in the case of B2B training, your team must
  create portals for each of your clients. While
  creating a portal, you should designate an
  administrator to run the training sessions for
  the group of learners being trained.
• Upload Relevant Content
• You have so far started building your training
  programs in the LMS and uploaded some learning
  resources, but you haven't fully developed
  a course that is prepared for users to enroll
  in. If you faithfully adhere to this LMS
  implementation plan, your courses are currently
  in the form of outlines or drafts rather than
  finished products (training courses) that are
  prepared for distribution through internal and
  external channels.
• It's now time to complete your training programs
  in the LMS to get everything ready for launch.
• Customize Email Notifications
• If you're using a cloud-based LMS, you might
  already have an email notification system built
  into your platform, depending on your LMS
  provider. What are these LMS notifications for?

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4 Reasons Why to Use LMS Email Notifications

• Sending out notifications to users to tap their
  learning progress.
• Updating your learning about new resources or
  relevant courses.
• Enhancing learner's involvement in a course.
• Promoting new training and courses.
• The LMS can help you keep your learners more
  engaged and on schedule in completing their
  training programs. So, you must try to customize
  your email notifications according to your course
  requirements.
• For example, a trainee who enrolls in a course
  using your LMS ought to get an email including
  their account and password. The ones who need to
  reset their LMS passwords also require an email.
• White-Labeling Branding
• Since many LMSs are white-label platforms, you
  may replace any vendor ties by attaching your
  logo and brand assets to the platform. Your user
  may feel more at ease when your training LMS is
  visually customized representing your brand
  (colors, graphics, and unique pages URLs).
• Advantages of White Labeling
• Enables a Learning Environment (customizable
  branded features)

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• Hide vendor ties
• Provide personalized instructions
• Since each LMS is unique, find out what your
  provider has to offer in terms of white-labeling
  before starting to customize.
• Finalize Courses and Platform
• In this step, many of you are ready to click
  Publish and onboard your users. But since there
  are many factors responsible for the training to
  be successful invest as much time as you need
  to detail your road map.
• After that, you can access templates to evaluate
  your training programs here, check that
  everything is functioning as it should, and
  polish all of your courses and learning
  materials.
• Onboard and Enroll Users
• The team manager feature sells online staff
  training courses in bulk directly to businesses'
  LMS eLearning platforms.
• Put your LMS to the test right now. Get your team
  managers to send out bulk direct mails to
  businesses LMS e-learning platforms and onboard
  them into the LMS system. Easily said than done,
  we understand, thats why you might need a
  customer training onboarding guide to keep your
  process in flow.
• Aye, high time to launch your customer portals as
  well if you're conducting external training. Make
  sure you implement the best practices you can go
  about onboarding users into the system if you
  haven't already.

Challenges for Making a Customer Training Academy
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• Traditional customer training methods in
  different learning environments (Hybrid
  Workforce)
• Course promotion and Increased competition
• Lack of time or resources to finish objectives
• Failing to make a good first impression
• Using old training manuals
• Burning out your customer training team
• Conclusion
• Educating customers is a continuous process. You
  might face friction points while establishing
  your seamless training program, but setbacks are
  meant to let you restructure your entire process
  re-create using tools strategy to evolve your
  entire organization dynamics.
• So, to ensure your customer training academy is
  helping your customers to understand your
  products services better - Start with a Free
  LMS Demo to have a peek at how it shapes your
  training strategy in a personalized manner.

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About CXcherry

• CXcherry is a modern, AI-enabled, purpose-built
  Customer Education Platform. CXcherry Customer
  Education Platform is on a mission to redefine
  the way you onboard, engage and retain your
  customers. CXcherry Customer Education Software
  help you to accelerate your product adoption and
  increase customer retention through continuous
  customer education.
• Leading organizations around the world trust
  CXcherry customer learning platform to manage
  deliver their customer training and measure the
  business impact of their customer experience.
  CXcherry Customer Training Learning Management
  System is proud to be one of the important
  partners in your customer's success journey.
  CXcherry Customer Training LMS Software Online is
  used by many leading Small Medium Enterprises,
  Start-up companies, Training Companies, SaaS,
  PaaS, and Software Product companies to train
  educate their customers.
• It acts as the single suite for all your training
  needs. Some of the key benefits are-
• Easy Administration
• Intuitive User Engagement
• Easy Content Upload
• Built-In Certification and Assessment Engine
• Multi-Domain Functionality
• API Driven Third-Party Integrations
• Data Intelligence Reports
• Enterprise-Grade Reliability and Security
• Powerful Integrations with WordPress, Zoom
• Contact CXcherry
• Address 2603 Camino Ramon STE 200,San Ramon, CA
  94582,United States
• Contact No (1) 332-232-7494