Direct Selling Companies That Emphasize Customer-centricity PowerPoint PPT Presentation

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Title: Direct Selling Companies That Emphasize Customer-centricity


1
Direct Selling Companies
Listed Under
DSN CCR program
Epixel MLM Software https//www.epixelmlmsoftware.
com
2
Customer-centricity in Direct Selling Business
  • Customer-centricity means considering customers
    as the center of business.
  • The Direct Selling News (DSN) conducted a survey
    to find out top customer-centric direct selling
    companies and classified them into Platinum and
    Gold category.
  • The classification is based on customer-distributo
    r ratio that is mainly for establishing
    customer-centricity.

3
Categories of Direct Selling Companies
  • Platinum category
  • Customer-to-distributor ratio is more than 10
    customers to 1 distributor
  • Gold category
  • Customer-to-distributor ratio is 5 to 10
    customers to 1 distributor

4
Platinum List of Direct Selling Companies
ACN
Nu Skin
Le-Vel
Usborne
Scentsy
Bhip Global
It Works!
Kynect
5
ACN
  • ACN gives special attention to the privacy of
    customers so that the customers gets full
    authority over their private space.
  • It encourages distributors to add customers
    rather than business owners.
  • It has developed several marketing tools for
    enhancing the experience of customers for getting
    into the business.

6
Bhip Global
  • Bhip Global considers customers as a valuable
    resource and establishes a business model for
    supporting them.
  • It has well-supported infrastructure and
    marketing strategies that assure a better
    customer-distributor ratio.
  • It provides a viable environment for its
    customers through good industry practices,
    digital infrastructure, etc.

7
It Works!
  • It Works! introduces an innovative sampling
    system that accelerates the confidence of
    distributors in selling products.
  • The compensation plan of It Works! is the Perk
    point system in which the distributors get
    rewards by adding loyal customers to the company.
  • Its Perk point system ensures customer retention
    and boosts the confidence of distributors.

8
Kynect/Stream
  • The marketing secret of Kynect is its effective
    transference of technique for building business
    and thriving customer base.
  • It concentrates on unhappy customers by giving
    them excellent service and offers.
  • It has great confidence in its products so that
    its first customer can transform its business to
    the next level.

9
Nu Skin
  • The Nu Skin business is mainly concentrated on
    keeping meaningful relationships with their
    customers.
  • It conducts surveys and interviews to constantly
    monitor its customer needs.
  • A customer-centric culture of Nu Skin is widely
  • known as The Nu Skin Way.

10
Le-Vel
  • Le-Vel implemented cloud-based technology for
    improving productivity and it also helps to boost
    its customers.
  • It provides a premium experience to its customers
    through Autoship Insider Program.
  • It establishes a supporting and trusted
    environment among its customers.

11
Usborne
  • Usborne sells its products through independent
    consultants who get extra bonus while hitting the
    initial sales target.
  • It provides Customer Special offers to its
    customers so that they will get exclusive offers
    while purchasing select books.
  • It maintains a balance between its employee,
    independent consultant, and customers.

12
Scentsy
  • Scentsy introduces a compensation plan that
    provides commission on the sale of the products
    to distributors and customers.
  • It thrives in the market with periodical updates
    of its products by understanding the changing
    needs of its customers.
  • It works with high integrity and trust that helps
    to propagate its business values among the public.

13
Gold List of Direct Selling Companies
MONAT Global
Neora
Perfectly Posh
Total Life Changes
14
MONAT Global
  • MONAT Global considers the continuous digital
    innovation helps to perform online sale
    activities and also helps to widen their customer
    base.
  • It provides Flexship programs for its VIP
    customers.
  • It concentrates on the expectations of its end
    customers and always keeps in touch with them.

15
Neora
  • Neora has concentrated on end-customer sales,
    long-term sales, customer loyalty, and retention.
  • It has a powerful compensation plan that rewards
    customers and distributors equally.
  • It formed a personal bridge between the customer
    and the company through social media, email
    relationships, and in-person conversation, etc.

16
Perfectly Posh
  • Perfectly Posh delivers its products to customers
    with precision and social responsibility.
  • It takes care of its customers and distributors
    equally.
  • Perfectly Posh introduces the Perks rewards
    program for its customers.

17
Total Life Changes
  • Total Life Changes ensures customers happiness
    through quality products.
  • It introduces many promotional activities to
    encourage its customers.
  • It provides several financial benefits to the
    distributors who are continuously propagating the
    TLC products.

18
  • Conclusion
  • Customer-centric direct selling companies satisfy
    the needs of even geographically distanced
    customers, meeting their demands and concerns on
    time. This helps build trust and loyalty among
    customers. It also helps companies in boosting
    their sales and profits. Focussing on customer
    relationships is the key to brand success.

19
THANK YOU
Read more on the customer centric companies
https//www.epixelmlmsoftware.com/blog/dsn-ccr-com
panies
Email info_at_epixelsolutions.com Phone 1 650
491 9744 Website https//www.epixelmlmsoftware.c
om
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