How to Troubleshoot the QuickBooks Error Code H505? - PowerPoint PPT Presentation

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How to Troubleshoot the QuickBooks Error Code H505?

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In the H series, the error is generally triggered when the user tries to access the company file or other data from another computer and that system is not configured correctly for the hosting setting. So, when the QuickBooks Error Code h505 occurs, it displays the following message: "This company file is on another computer, and QuickBooks needs some help connecting." – PowerPoint PPT presentation

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Title: How to Troubleshoot the QuickBooks Error Code H505?


1
How to Troubleshoot the QuickBooks Error Code
H505?
2
We cannot know what might have caused an error
while working with QuickBooks. It can be because
of a single thing or a combination of various
factors. But one crucial thing in this is to keep
a calm mind while solving the error, as we don't
want to trigger another error while resolving the
current one. In the H series, the error is
generally triggered when the user tries to access
the company file or other data from another
computer and that system is not configured
correctly for the hosting setting.    So, when
the QuickBooks Error Code h505 occurs, it
displays the following message "This company
file is on another computer, and QuickBooks needs
some help connecting."
The reason behind QuickBooks error H505 triggers
is when the user tries switching to the
multi-user mode. So it's safe to say that
something is blocking the multi-user connection
between you and your server, which is generally a
misconfiguration of the hosting system. 
3
  • Various reasons that cause the QuickBooks Error
    Code h505
  • All the possible reason for this error is
    mentioned below
  • There is an issue in the hosting device
    configuration (which might be incorrect) 
  • The Domain Name Setting or DNS is configured
    incorrectly
  • The firewall or a third-party antivirus present
    on your system might be blocking it
  • It might disconnect the server and the
    workstation from one another
  • The database server manager was unable to find
    the host system IP address
  • The .nd file may be damaged or missing, or
    incorrect, which is accessible by the entire
    network
  •  
  • Symptoms to Look for that will help you verify
    the QuickBooks Error Code h505
  • These signs will help you to identify the
    QuickBooks Error Code h505 quickly
  • You cannot switch from single user to multi-user
    mode.
  • You cannot access the company file that is
    present in the hosting system.
  • The QuickBooks application screen may shut down
    suddenly while you are working with it.
  • Your system will start to freeze momentarily at
    random times

4
  • Solution to Fix the QuickBooks Error Code H505
  • Checkout the updated methods in order to resolve
    the QuickBooks error message H505.
  • Method -1 Using the QuickBooks File Doctor
  • The QuickBooks File Doctor utility is used to fix
    a wide range of error codes in the system. 
  • Go to Intuit's official website and download the
    QuickBooks Tool Hub program.
  • After that, install the application on the server
    system. Once it's finished, please open it
  • Navigate to the Company File Issues tab and click
    on QuickBooks File Doctor. It will start
    downloading on the system. After it finished
    downloading, run it
  • Select Repair both Company File and Network
    option, and it will fix all the errors
  • Try to re-access the files to see if the error is
    resolved

5
  • Method-2 Check whether the Services are Running
    on your Server System
  • Press your keyboard's Win R key to open the run
    command.
  • Type services.msc in the tab and click on enter
  • Locate the QuickBooksDBXX and then double click
    on it to open additional options.
  • Select the automatic for the startup type.
  • Ensure that the service is running or just
    getting started
  • Now click on the Recovery tab and select Restart
    the Service from the drop-down option for First
    Failure, Second Failure, and Subsequent Failure.
  • Click on Apply and then OK tab.
  • Now repeat the same process for QBCF Monitor
    Service also
  •  
  • Method-3 Altering the System Firewall to Allow
    Exceptions
  • The firewall might also be blocking your
    connection to the server, so it's essential to
    make sure that we create an exception for it

6
  • Press the Win R key on your keyboard to open
    the Run command.
  • Type control panel in it and hit enter. Control
    Panel will open up
  • Click on the firewall setting in the control
    panel.
  • In Firewall Settings, click on the Allow a
    Program option. Next, you will see an option name
    Add Program at the bottom. Click on it.
  • Now select your QuickBooks 20XX version in it,
    then add it to the exception list
  • Click on the OK button to save the changes and
    then close the control panel
  • Restart your system 

Conclusion We hope that you resolved the
QuickBooks multi-user error H505 and understand a
little bit better about the H-series error so
that next time you encounter one, you will better
understand what went wrong or what triggered it.
You are welcome to contact our QuickBooks
enterprise error support experts for additional
assistance at 1-800-615-2347. We won't keep you
waiting and will be happy to assist you. For some
other additional information, please connect with
us through Live chat support option.  
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