Contact Center-as-a-Service (C-CaaS) Market Size, Research, Analysis - PowerPoint PPT Presentation

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Contact Center-as-a-Service (C-CaaS) Market Size, Research, Analysis

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The global contact center-as-a-service (C-CaaS) market is estimated to garner a revenue of USD 21560.1 Million by the end of 2030, by growing at a CAGR of 18.53% over the forecast period, i.e., 2021 – 2030. Moreover, the market generated a revenue of USD 3962.4 Million in the year 2020. – PowerPoint PPT presentation

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Date added: 19 April 2022
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Title: Contact Center-as-a-Service (C-CaaS) Market Size, Research, Analysis


1
Global Contact Center-as-a-Service (C-CaaS)
Market to Grow on the Back of Growing Number of
Business Organizations Worldwide Kenneth
Research has released a report titled Contact
Center-as-a- Service (C-CaaS) Market Global
Demand Analysis Opportunity Outlook 2030
which also includes some of the prominent market
analyzing parameters such as industry growth
drivers, restraints, supply and demand risk,
along with the impact of COVID-19 and a detailed
discussion on the latest trends and future
opportunities that are associated with the
growth of the market.
In the year 2020, the total number of business
organizations recorded globally was around 220
Million. This was an increase from close to 160
Million in the year 2010.
2
Request sample report https//www.kennethresear
ch.com/sample-request-10352354 The statistics
portray the growing number of businesses
worldwide, and the increasing competitive nature
of businesses, which is therefore raising the
need amongst these organizations to enhance their
service support experiences for their customers.
On the other hand, the rising need to lower the
operational costs associated with customer
service operations is also driving the need
amongst the businesses to opt for virtual
cloud-based contact center solutions, as these
software allow businesses the flexibility to pay
only for the technology which they would need.
These software are also known to provide
live-call and post-call analytics, besides other
additional functions, such as, call queueing,
IVR for call routing and call recording features
among others. Such factors are therefore
anticipated to drive the growth of the global
contact center-as-a-service market. The global
contact center-as-a-service (C-CaaS) market is
anticipated to grow with a CAGR of 18.53 during
the forecast period, i.e., 2021-2030. The market
is estimated to garner a revenue of USD 21560.1
Million by the end of 2030. Moreover, in the
year 2020, the market registered a revenue of USD
3962.4 Million. The market is segmented by
solution into automatic call distribution,
interactive voice response, call recording,
computer telephony integration, workforce
optimization, reporting analytics, and others.
The interactive voice response segment, amongst
all the other segments, is anticipated to garner
the largest revenue of USD 5865.3 Million by the
end of 2030. Additionally, the segment generated
a revenue of USD 933.3 Million in the year 2020.
3
By region, the global contact center-as-a-service
(C-CaaS) market is segmented into North America,
Europe, Asia Pacific, Latin America and Middle
East Africa, out of which, the market in North
America is anticipated to garner the largest
revenue of USD 13606.5 Million by the end of
2030. Additionally, the market in the region
generated a revenue of USD 2314.4 Million in the
year 2020. The research is global in nature and
covers detailed analysis on the market in North
America (U.S., Canada), Europe (U.K., Germany,
France, Italy, Spain, Hungary, Belgium,
Netherlands Luxembourg, NORDIC Finland,
Sweden, Norway, Denmark, Poland, Turkey, Russia,
Rest of Europe), Latin America (Brazil, Mexico,
Argentina, Rest of Latin America), Asia-Pacific
(China, India, Japan, South Korea, Indonesia,
Singapore, Malaysia, Australia, New Zealand,
Rest of Asia-Pacific), Middle East and Africa
(Israel, GCC Saudi Arabia, UAE, Bahrain,
Kuwait, Qatar, Oman, North Africa, South
Africa, Rest of Middle East and Africa). In
addition, analysis comprising market size, Y-O-Y
growth opportunity analysis, market players
competitive study, investment opportunities,
demand for future outlook etc. has also been
covered and displayed in the research
report. However, the surge in concerns for data
security and privacy is predicted to act as one
of the major factors to hinder the market growth
in the coming years. This report also provides
the existing competitive scenario of some of the
key players of the global contact
center-as-a-service (C-CaaS) market, which
includes company profiling of Cisco Systems,
Inc., Microsoft Corporation, SAP SE, Oracle
Corporation, NEC Enterprise Solutions, Genesys
Cloud
4
Services, Inc., Unify (Atos Group), NICE Ltd.,
Avaya Inc., Five9, Inc., Talkdesk, Inc.,
Liveops, Inc., Evolve IP, LLC, and others. The
profiling enfolds key information of the
companies which comprises of business overview,
products and services, key financials and recent
news and developments. Conclusively, the report
titled Contact Center-as-a- Service (C-CaaS)
Market Global Demand Analysis Opportunity
Outlook 2030, analyses the overall global
contact center-as-a-service (C- CaaS) industry
to help new entrants to understand the details of
the market. In addition to that, this report
also guides existing players looking for
expansion and major investors looking for
investment in the global contact
center-as-a-service (C-CaaS) market in the near
future. Request sample report
https//www.kennethresearch.com/sample-request-103
52354 Kenneth Research is a leading service
provider for strategic market research and
consulting. We aim to provide unbiased,
unparalleled market insights and industry
analysis to help industries, conglomerates and
executives to take wise decisions for their
future marketing strategy, expansion and
investment, etc. We believe every business can
expand to its new horizon, provided a right
guidance at a right time is available through
strategic minds. Our out of box thinking helps
our clients to take wise decision so as to avoid
future uncertainties. Contact for more Info AJ
Daniel Email sales_at_kennethresearch.com U.S.
Phone 1 313 462 0609
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