4 Ways Big Data Enhances VoIP and Unified Communications | Acefone

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Unified Communications (UC) and Voice over
Internet Protocol (VoIP) generate enormous
volumes of data on the back end Therefore,
employing big data analytics helps businesses
improve the infrastructure, billing,
collaboration and security of their organisation
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Here are four ways big data can help you improve
your VoIP and Unified Communications
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Use VoIP or UC as a customer intelligence tool
A business can gain deeper customer understanding
by combining VoIP and big data Both together can
graph demographic and geographic data on incoming
calls You, too, can get valuable insights
pertaining to your front desk, sales, or support
agents
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Enhance the effectiveness of your VoIP or UC
platform
Big data analytics offer complete transparency
into a systems performance When providers have
absolute clarity about their infrastructure, they
can better manage their operations and
connectivity Additionally, it enables them to
deliver better service and experiences to their
customers
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Improved cost-cutting tracking for VoIP and UC
As companies deal with tighter budgets and rising
telecom expenses to support a changing workforce,
a new era of tracking communications costs has
arrived The next generation of UC command suites
is integrating big data Analytical tools allow
businesses to monitor user, server, and data
consumption trends
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Enhance fraud prevention and security
Spam over Internet telephony is an irritant at
best and a security issue at worst for all
stakeholders Big data analytics is already in
use to reduce email spam and can further be used
by businesses to control other online fraud
attempts
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Integrating big data and analytics with VoIP or
UC platforms will define the future of
communication technologies It has already
brought about vast improvements in platform
management, customer intelligence, cost
management, collaboration, and security among
others And its journey ahead seems equally
promising
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Please contact 0800-084-3663 or visit
www.acefone.com/uk to learn more about
how big data analytics enhances VoIP and Unified
Communications
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About Us
Acefone delivers cloud-based communication
services such as hosted phone systems, free phone
numbers, and contact centre solutions Acefone
can help intelligently route calls, monitor
customer sentiment, improve self-service choices,
and more. Contact Acefone today to learn more
about how to reduce call abandonment rate To
know more visit www.acefone.com/uk/ or you can
call us at 0800-084-3663
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References

• Tips To Reduce Abandoned Calls In Your Call
  Centre
• Starting A New Contact Centre? A 5 Point
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• Innovative Ideas To Boost Your Outbound Contact
  Centre Performance