Interactive Voice Response: How IVR makes businesses more competitive - PowerPoint PPT Presentation

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Interactive Voice Response: How IVR makes businesses more competitive

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Most of the businesses these days are using IVR to deliver personalised customer experience. Here are some benefits of using IVR. Read more - – PowerPoint PPT presentation

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Title: Interactive Voice Response: How IVR makes businesses more competitive


1
Interactive Voice Response How IVR makes
businesses more competitive
  • An Interactive Voice Response (IVR) is a
    technology that allows a computer to interact
    with callers through the use of voice input via
    telephone keypad. This technology allows you to
    filter customers through to the correct
    department, saving you time and money.
  • Businesses use IVRs mainly for three reasons
  • Deflect inbound calls
  • Enhance the customer experience
  • Reduce handle times
  • Customers want to be more self-sufficient, and
    businesses are looking to improve customer
    experience without increasing costs. Both of
    these needs are satisfied by integrating an IVR
    system into your software not only for the
    customer service level, but enterprise-wide.
  • IVR Voice Recognition has found a place in
    inbound sales, outbound sales, marketing,
    loyalty programs, accounting, operations, and
    more. And its employed in almost every
    industry, including finance, retail, and
    healthcare to name just a few.
  • Some benefits of using IVR are
  • Making your customer support more efficient
  • IVR acts as a lead generation tool

2
  1. IVR lowers operational cost
  2. IVR increases profitability and business
    productivity
  3. Connects with out-of-office and remote agents
  4. Acts as a round the clock auto attendant
  5. Smarten your first contact with the customers
  6. Eliminates human errors
  7. Time efficient for both company and customers

10. Create a better company image Read the full a
rticle https//studio52.tv/blog/how-ivr-makes-bus
inesses-more-competitive
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