Top 13 Features To Look For In A Remote Desktop Software - PowerPoint PPT Presentation

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Top 13 Features To Look For In A Remote Desktop Software


Remote Desktop Software enables users to connect to a system in another location without physical presence. This helps resolve issues or make any changes in the desktop. – PowerPoint PPT presentation

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Title: Top 13 Features To Look For In A Remote Desktop Software

  • Top Features To Look For In A Remote Desktop

Remote Desktop Software enables users to connect
to a system in another location without physical
presence. This helps resolve issues or make any
changes in the desktop. The user can interact
with the desktop as if it is near him. This
feature also enables users to manage the system
in the client location. This feature is
enabled through the internet and helps users
enjoy the freedom of both the systems through
screen sharing and providing control to the
system. Users can also manage the remote desktop
from any location. 1. Unattended Access As a
remote support engineer, you might frequently need
to connect to a clients computer when no
one is physically present at the remote end or if
you have to help specific customers on a regular
basis. In either case, this is where unattended
access comes into play. With this feature, you
will not have to disturb the client to grant
control every time they need support and
repeatedly walk them through the connection
process. Rather, you will enjoy having
single-click remote access to the clients
computer at any time. 2. Multi-session
Handling Offering multi-task effectively
is the key to providing high quality remote
support. Unfortunately, various remote desktop
software providers have placed certain restriction
s on the number of support sessions you can
run instantaneously. 
  • Here is when remote desktop software enables
    you to run as many sessions as you need to and
    conveniently switch between them in the process. 
  • 3. Multi-window Control 
  • The capability to open multiple remote desktop
    control windows is possible when you need to
    support several users simultaneously. 
  • Remote Desktop Software lets you easily switch
    between a number of remote-control windows,
    and also transfer files from one remote desktop
    to another by using the built-in drag-and-drop
    file transfer feature. 
  • 4. In-built Chat 
  • Instant messaging is widespread nowadays, and
    remote tech support is no exception to it. 
  • As soon as the remote connection is
    established, the in-built chat will let you and
    your client exchange messages and stay updated on
    what is going on at the remote end
    without requiring to call or send an email every
    time a new issue arises. 
  • 5. File Clipboard Transfer 
  • This is an important feature, as
    you frequently need to install applications or
    replace an outdated or corrupted configuration
    file on the remote computer. 
  • The clipboard sharing feature is crucial for
    tasks such as copying scripts or commands to the
    remote computer or an error message from the
    clients computer. 

  • You would have to rely on third-party tools or
    email communication in the absence of the file
    sharing capability. This may significantly interru
    pt or delay the support session and incident
  • The built-in file and clipboard
    sharing ability is crucial for enabling delivering
     an effective level of technical support to your
  • 6. Auto Reboot Reconnect 
  • Auto reboot reconnect is one of the key
    features in a best remote desktop software. A
    reboot helps bring the computer to a fairly clean
    state by clearing caches, browsing history,
    flushing the memory, and thus giving you the
    opportunity to start anew.
  • This clean-sheet is frequently required if a
    computers performance is instable or
    requires repair, which makes the auto-reboot
    a critical function during a technical support
    session. Additionally, technicians frequently in
    stall software patches and updates that need a
    reboot afterwards. Without a remote
    reboot function, such tasks would then require the
     termination of the support session and a new
    session required to be started following each
  • 7. Restart in Safe Mode 
  • Sometimes a computer may be extremely infected to
    a point where it can function only in the safe
  • Rebooting the remote computer into the safe mode
    and then running antivirus software to cure
    infected files helps to easily reach the starting

  • 8. Log Off/Log On Switch User 
  • The ability to log on as a different user on a
    remote system is helpful when you need to work on
    machines with multiple Windows user accounts. You
    may come across such a scenario on shared
    computers within an organization where multiple
    users can work only under their individual
    Windows accounts. 
  • With the log off/log on feature, you can install
    software or updates for each individual remote
    user. Else, you would be required to start a new
    session under every Windows user, which would
    significantly delay and complicate the job at
  • This feature is also useful if you need to
    perform numerous operations that need admin
    rights. It will enable you to connect to
    a restricted user account and then raise to the
    admin account in order to complete administrative
    tasks, such as installing software or changing
    settings that affect other users. 
  • 9. Two-way Desktop Sharing 
  • If you are working as a remote support engineer fo
    r a software provider, you need to instruct users
    on your companys product and its benefits, the
    two-way desktop sharing feature would be of great
    use here, as it allows you connect to a remote
    computer screen, or share your own screen with
    just one or even with multiple clients at once. 
  • While two-way screen sharing is crucial, it is
    not enough for complete user experience during
    online demonstrations. Moreover,
    you will perhaps need to help your customers
    better understand your instructions, and here is
    when whiteboard tools such as laser pointer and
    pencil are helpful. 

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  • Contact
  • Mr. Agney Sugla
  • 630 Dundee Road, Suite 430
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