isoTracker Solutions Ltd launches an upgrade to the Complaints module

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isoTracker Solutions Ltd launches an upgrade to
the Complaints module
(1888 PressRelease) isoTracker Solutions upgrades
the Complaints module in its isoTracker QMS
software product. This upgrade provides the
flexibility to be from a basic register for
complaints to having all the features required as
part of a quality management system which
includes CAPA. isoTracker Solutions Ltd upgrades
its Complaints module to version 4.0. This
upgrade adds enormous flexibility and the
Complaints module can now be formatted to be as
simple as a basic register for complaints to
having all the features required as part of a
quality management system which includes
CAPA. There are many new features and below are
some of them Increased flexibility with the
ability to add and edit many more fields and
sections. Also to reorder them on the basis of
priority or logical flow Ability to assign
complaints to departments rather than a single
user Ability to add time-based tasks to ensure
compliance with reminders and escalations.
Ability to send emails from a complaint and to
have their replies also listed in the complaint
The ability to create rules so that complaints
can follow predetermined routing The ability to
have complaints logged through a webform on a
website or an email There are of course
others As an online application the Complaints
module provides the ability for clients of
isoTracker to log complaints safely from any
location and to assign tasks simultaneously to
their staff located around the globe. The task
reminder and escalation features ensures that
issues are followed-up to completion. This is
an important upgrade to the isoTracker Complaints
module and permits our customers to format it to
meet their requirements whether from a simple
complaints register to part of a full QMS product
with full CAPA integration. This is part of our
plan to add features across the board to all our
modules so as to broaden the appeal of our
offering said Christopher Stainow, Chief
Executive of isoTracker Solutions Ltd.
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isoTracker has also announced that it has started
working on updating its Document Control module
and introducing a new design that will gradually
be rolled out to other modules. A 60-day FREE
demo of a full version of isoTracker QMS software
product is available on their website
https//www.isotracker.com. Operating out of
London, UK and Madurai, India, isoTracker
Solutions Ltd is a unique provider of hosted
software solutions for effective management of
the ISO 9001, ISO 14001 and ISO 45001 processes.
The current offering includes modules for
document control, complaints management, audits,
training, non-conformance, risk and corrective
and preventive action management.