Top 5 Tips for Managing A Flexible Workforce

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Top 5 Tips for Managing A Flexible Workforce
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In todays technological era, most companies are
driven by advanced tools that let agents operate
away from the office. Moreover, the desire to
have a more satisfying work-life balance has
resulted in working patterns becoming more
flexible.
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With technologies like voice and video
conferencing, and other collaboration tools,
remote working and distributed offices have
undergone a tremendous transformation.
Flexible working has been recognised as an
enormous win for many companies. As per a survey
by Vodafone, 58 of US organisations noticed a
raise in wages after including a flexible
working policy.
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Though the profits are transparent, a flexible
work policy requires efficient handling in order
to gain the best results. Here are 5 tips that
will help you manage a flexible workforce.
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1. Keep processes clear
When it comes to workplace management, accuracy
must never be undervalued. While implementing or
modernising a flexible working system, open
conversations are critical. Ensure that every
employee is informed of all methods and can
easily make inquiries when needed.
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2. Have right records
Holding accurate and updated records is
essential. If you need to track working hours,
examine how well, as a business, you can record
and analyse this information for your service
representatives.
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3. Test the programme
Depending on the size of the company, managers
might need to run the programme with a small
group of agents first to understand its
efficacy. Doing so for a definite time frame will
allow managers to take feedback and modify the
programme accordingly before rolling it out to
the whole team.
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4. Foster communication and collaboration
Contemplate unified communication solutions that
offer enhanced flexibility while allowing
various employees and departments to collaborate
effectively.
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5. Identify problem areas
While forming a flexible working policy,
ensuring that agents have a work environment
conducive to productivity should be a managers
top priority. Tools like CRMs and help desk
software enable flexible working and eliminate
any collaborative working challenges.
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Coordinating with a flexible workforce at times
can be tough for managers. But with the help of
cloud technology and business collaboration
tools, it can be moulded into a systematic
process. Services like audio and video
conferencing, and other UCaaS-based tools keep
the team connected with each other at all
times. Start Your Trial
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About Us
Acefone delivers cloud-based communication
services such as hosted phone systems, free
phone numbers, and contact centre solutions. We
offer VoIP services that allow you to enjoy
customisable features with cost-effective
plans. To know more visit www.acefone.com/uk/
or you can call us at 0800-084-3663
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References
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