Salesforce and Whatsapp integration | Send SMS from salesforce

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Salesforce and WhatsApp integration Send SMS
from salesforce
Value Text Pvt. Ltd.
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Who We Are?

• ValueText is the first WhatsApp SMS app for
  salesforce.
• Using by industries like Insurance,
  manufacturing, IT services, Healthcare, Telecom,
  others. Our customers in across 30 countries.
• We helps you to automate your business
  communication from salesforce without any
  development efforts.

Value Text Pvt. Ltd.
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Why You Must Choose Us?

• Natively exclusively built on the Salesforce
  platform
• Robust easy to use App empowers the user to
  communicate effectively with Customers, Clients,
  Prospects Business Partners across the globe
  through Single, Bulk SMS, MMS, WhatsApp texting
• Helps teams to connect with a large no. of
  clients through anonymous features like
  Automation, SMS templates for force.com standard
  or custom objects, International messaging, etc.
• Capable of marketing your products services,
  send messages to all the related list of leads
  from a campaign or contacts from an account it
  enables you to reach more more clients in a
  fast, easy effective way.

Expand your customer reach with short crispy
informative messages increase your ROI in 10X
speed.
Value Text Pvt. Ltd.
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App Features
Value Text Pvt. Ltd.
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App Features
Value Text Pvt. Ltd.
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Use Cases
Customer Support
Notifications
Automate your case management by using the text
messages like your customers can create case,
know the status of case, escalate the case
through WhatsApp messaging.
Send notifications on every stage of the
application process. Like, time to renew your
insurance.
Bots
Use bots to do the survey. Decrease manual
support where every system can answer
automatically.
Value Text Pvt. Ltd.
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CASE STUDY Straight through insurance company
from Blue spec Group.

• Solutions Implemented
• Collect information from WhatsApp Step 1 case
  will be created based on the conversation between
  customer and first level support team.Step 2 A
  bot messages will be sent to WhatsApp to collect
  current location, Car Number pictures of the
  damage.  2. Send collected information to field
  agentStep 1 When a case is marked as
  "information collected" then it will share the
  same information to field agent.Step 2 Field
  agent will visit the site and update his status
  and comments from WhatsApp itself.3.
  Conversation between field agent and
  customer.Next level WhatsApp conversation
  between field agent and customer will be stored
  into the salesforce.

• Business Challenge
• Sharing accident location to the field agent.
• Collaborating customer and field agent on
  accident.
• Track the conversation between field agent and
  customer.

Business Benefits Earlier this entire
conversation will be handled through multiple
channels like emails and first level support data
entry to salesforce. Now, they have automated
the entire business process and data transfer
between multiple people automatically.
Value Text Pvt. Ltd.
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Testimonials
More reviews https//appexchange.salesforce.com/
appxListingDetail?listingIda0N3A00000EFoedUAD
Value Text Pvt. Ltd.
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Our Clientele
Value Text Pvt. Ltd.
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Value Text Pvt. Ltd.