Title: Sales Training for Student Recruitment: 5 Simple Steps to Boost Your College Admission Team’s Productivity Starting Now
1Sales Training for Student Recruitment 5 Simple
Steps to Boost Your College Admission Teams
Productivity Starting Now
- Dont pour thousands of dollars into student
recruitment staff training. Check out these five
simple steps to take your higher ed admissions
team to the next level.
For some higher ed institutions, problems with
inexperienced staff have plagued recruitment
efforts for years. Now, as students become more
and more selective about where they attend
school, a lack of experience in student
recruitment is a problem that must be solved.
2While many higher education businesses can afford
to pour tens of thousands of dollars into
training their 8, most universities simply lack
the resources and knowledge to do the same. And
the cycle of want can be vicious. In an
equation? Less resources to train sales staff
equals less trained staff, less students
recruited, and, consequently less resources to
train sales staff. (After all, a mere 37 of
colleges met their recruitment goals in
2019.) As they battle shrinking budgets and
declining enrollment rates, many private colleges
and universities simply dont know how to break
this cycle. So, if youre the Head of Enrollment
at a higher ed organization, how can you
establish an effective sales training strategy
and transform an inexperienced admissions
workforce into top-level sales agents, without
going bankrupt along the way? There are many
wrong answers, but fortunately, theres also a
right one Stop wasting money on training sales
staff, and create a repeatable system that
produces top performing recruiters out of new
hires on autopilot.
3Its not an easy ride, but with the right tools
and consistent approach, you can methodically
build A student recruitment system that
works. Heres how to do it.
- How to recruit more students in 2020
- Create a Student Recruitment Plan
- Train Your Staff The Right Way
- Upgrade Your Student Recruitment Outreach
Templates - Automate Your Recruitment Bottlenecks
- Merge All The Student Recruitment Workflows into
a Cohesive System
4- Step 1 Create a Student Recruitment Plan
- If you want a high-performing student recruitment
team, first get clear on what you really need
from them. - This is where a student recruitment plan comes
in. This can be a simple 1-5 page document that
includes your enrollment goals and ideally, a set
of specific actions that help you achieve these
goals. - A good plan helps you understand in detail what
currently works for you and your staff, and where
your resources are best spent. In fact, just the
mere act of preparing this plan might reveal
enrollment opportunities you didnt notice
before. Lets dive in. - Heres what you need to know to prepare a
successful student recruitment plan - What already works. Who are your best students?
Where do they live, what are their demographics,
and how did you recruit them? Its important to
learn what works for you now so that you can
scale these strategies later. - Enrollment trends. Has the 2020 crisis affected
student demography? Whats the latest app every
student is using? Any information that impacts
your current student profile goes here. - Your goals. Is sheer number of applicants your
top priority? Would you like to recruit a certain
demographic? This information will help your
recruiters focus their efforts.
5- After covering these questions, you can form two
very specific documents that will become a part
of your student recruitment plan and greatly
increase the efficiency of your sales personnel - Target student persona. A target student persona
is a highly-specific description of your perfect
students. If your university or trade school
generally attracts men in their 30s, youll have
more success if your recruiters focus on this
specific demographic. - Recruiter goals. Recruiters are much more
efficient when they know theres a particular
objective they need to achieve. Sales quotas have
been a driving force for businesses for years, so
theres no reason you shouldnt use them as well. - Pro Tip Regularly update your student
recruitment plan based on the data your
recruiters gather about engaged prospects and
profitable lead sources so that you can adapt
your recruitment policies and tactics based on
the latest market changes.
6Shape allows recruiters to analyze lead sources
over time and get actionable insights on the
types of students they recruit most effectively
and where they can find these prospects.
7- Step 2 Train Your Staff The Right Way
- With a plan in place, its time to start training
your recruiters. Of course, there is a small
problem with the traditional way of doing this
professional sales training can cost thousands of
dollars. While some institutions provide their
staff with superficial training and others
neglect training altogether (usually due to the
cost barrier), there are ways to effectively and
affordably train your college recruiting team. - Heres how you can train your recruiters without
spending a fortune - eLearning. You dont have to spend thousands of
dollars on inviting the latest sales superstars
to educate your workforce. With the current
advancement of online learning platforms, you can
get access to top industry minds at an affordable
price. - Re-use critical information. If you end up
inviting consultants or participating in
expensive masterclasses, make sure to share the
knowledge with your sales agents record
webinars, create guides and ebooks. Strive to
create an inner knowledge platform that can
continue to serve your staff for years to come. - Create a strategic onboarding policy. Its
important to set the right expectations between
your institution and recruiters from the start,
and to detail each team members goals and clear
expectations about the ways in which they achieve
them. The onboarding period is also a great time
to educate people in your sales processes.
8Remember, you are not training sales stars on
your team, so dont pour thousands of dollars
into training individual salespeople. As business
often goes, your stars are usually the ones that
will be off to new positions before you know it
anyway. Instead, focus on proper onboarding and
creating inner knowledge systems. This way, even
newly hired recruiters will get instant access to
your most efficient workflows and be able to
operate on a high level shortly after their
start.
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10- Step 3 Upgrade Your Student Recruitment Outreach
Templates - Theres a good reason the sales industry has been
using templates and scripts for decades they
work. - Highly-converting templates and scripts are a
direct continuation of your inner knowledge
system. They let your new hires quickly get on
par with more experienced colleagues. Plus,
theres no better way of transforming
inexperienced recruiters into top industry
performers than by leveraging templated
strategies that already work. - But lets face it not every script or template
will do. Youll find plenty of sales scripts for
real estate agents and talent recruiters, but
those just arent relevant to the kinds of
conversations your staff needs to be having with
future students. - Heres how to ensure your templates will work
wonders for your higher ed recruitment process - Make sure they are specifically developed for
education. Simply taking the usual sales scripts
and replacing every client with student wont
work. The best templates should be those
extensively tested in the education recruitment
field. - Make sure there are templates for every channel
of communication. Although the sales process is
similar everywhere, the most effective words for
every channel (email, SMS, phone) will be
different. Make sure you have templates for each.
11- Improve your templates regularly. Theres no
template that works forever, so youll need to
adjust what your recruiters say based on current
enrollment trends, your programs, and changes in
student demographics. Schedule an automated
reminder to adjust your templates and scripts on
a regular basis. - Having relevant and up-to-date templates will
help keep your recruiters ahead of the
competition, but how do you make sure they are
actually using them? - Heres where CRM software can play a crucial
role. The right higher ed CRM ensures every
member of your staff always has the appropriate
script or template in front of them, exactly when
they need it. Of course, there are also several
other advantages of using a CRM - Get the right template for the right
medium. Whenever recruiters contact their
prospects using a CRM, the most relevant
templates can pop up automatically depending on
the medium of communication and stage of the
recruiting process. - Centrally manage your templates and scripts.
Updating sales scripts is a tough task, and
eventually all recruiters might be using
different templates or worse, some random
combination. A CRM allows you to easily update
all your templates at once or add new ones. - Access the best student recruitment
templates. Shape is the only CRM that partners
with leading education organizations like Woz U
and SCI to offer institutions the best-performing
templates for engaging prospects and converting
them into students.
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14- Step 4 Automate Your Recruitment Bottlenecks
- No matter how well you train your recruitment
staff, theres always a chance that things wont
go as intended. A missed email, a misspelled
name, an unwelcome phone callsometimes even the
smallest mistakes can lead to lost prospects and
ruin weeks of marketing efforts. - Thats why one of the most powerful ways to
prevent potential students from slipping through
the cracks is to automate specific parts of your
sales process. - Here are some of the ways you can automate your
student recruitment process and keep prospects
from slipping through the cracks - Automated email campaigns. The goal of email
marketing is to send the right message at the
right time. A timely automated email with
information about your programs or school culture
will effectively keep prospects engaged. - Personalized messages. A well-designed CRM system
will allow you to easily send personalized
marketing messages to your prospects by
automatically inserting their data into
designated templates. - Triggers and events. The right message is half
the win, but sending the right message at the
right time is the perfect combo. Send important
information to your prospects right after they
perform certain actions on your website or
campaigns. - Prioritize your leads. One of the main areas that
both experienced and new recruiters struggle with
is how to prioritize their leads. Shape is the
only higher ed CRM that provides recruiters
with sorted lists of leads based on a
comprehensive 28-rule algorithm.
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16Step 5 Merge All Student Recruitment Workflows
into a Cohesive System Investing in training a
team of student recruiters will boost your
enrollment rates for one semester, but investing
in recruitment processes and systems is a
surefire way to improve recruitment rates for the
long term. An airtight student recruitment plan
makes sure that no matter how many people leave
or join your team, your staff always knows
exactly which steps to follow to boost student
enrollment. A well thought-out enrollment plan,
proper onboarding policy, proven industry
templates and smart, natural automation can allow
you to quickly transform inexperienced recruiters
into top performers. Additionally, these steps
and systems help you quickly adjust your
enrollment goals however youd like, and
consistently fulfill admissions quota while
staying ahead of your competition. If youre
looking for a system that will supply your
recruiters with the most effective sales
workflows to date, try Shape.
17With our best-of-breed templates, easy-to-use
automation, and full customization, youll start
to see improvements in your student recruitment
process within the first two weeks. Were ready
to back up this claim by giving you a free 14-day
trial so you can experience the power of our
platform for yourself. Ready to recruit more
students and finally hit your student enrollment
goals? Try Shape today! Article
Source- https//setshape.com/blog/sales-training-
for-student-recruitment-5-simple-steps-to-boost-yo
ur-college-admission-teams-productivity-starting-n
ow