Pros And Cons Of AI Chatbots: All You Must Know - PowerPoint PPT Presentation

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Pros And Cons Of AI Chatbots: All You Must Know


Chatbot with AI powers makes your bot capable and intelligent to answer complex queries. Chatbot learns from every conversation it has with the customers. It goes through the previous interaction to improve the current response. This activity helps to improve the efficiency of bot response. – PowerPoint PPT presentation

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Date added: 30 July 2020
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Title: Pros And Cons Of AI Chatbots: All You Must Know

  • Session 1

  • The advancement in artificial intelligence and
    machine learning has led to the introduction of
    chatbots. Chatbots can respond instantly and are
    available 247. Chatbots can provide fast
    personalized service to several clients
    simultaneously. AI chatbots can take client
    experience to the next level. Python language
    plays a major role in chatbot programming.
    Several organizations are using chatbots. You can
    see bots in online apps, phone services and
    websites, etc. There are over 300,000 chatbots on
  • This blog provides advantages and disadvantages
    of AI chatbots.

What are Artificial Intelligence Chatbots?
  • AI chatbots are well designed software that can
    have conversations like humans through text or
    voice. Artificial Intelligence chatbot is a
    complex program of a machine with the capability
    to mimic humans. Chatbots are an artificial
    intelligence system that is used for customer
    interactions chatbot training courses will
    provide you in depth knowledge and practical
    understanding of chatbots. AI chatbots have
    advanced features as compared to fixed chatbots.

Advantages of AI Chatbots
  • There is no doubt that the demand for chatbot
    certification is increasing day by day. Some of
    the pros of AI chatbots are listed as below
  • 1. Increase sales
  • Chatbots can be utilized to provide instant
    support to your clients. This further increased
    the sales, if queries of customers are solved
    instantly. You can also use artificial
    intelligence bots to do marketing of your
    products. This will further improve and enhance
    the sales generation of the business.

  • 2. Availability
  • Artificial intelligence chatbots are available
    247. With human client service, it is quite hard
    to offer 247 customer support service. AI
    chatbots can respond to each and every question
    that is prompted. This ensures that your client
    will get their queries solved whether it's day or
  • 3. Fast service
  • Artificial intelligence chatbots can quickly
    solve several issues as compared to human agents.
    Bots quickly search queries of customers online.
    They already have a large amount of repository.
    AI chatbots keep updated versions of repositories
    after each client interaction session.

  • 4. Cost savings
  • You are required to pay your client support team
    every month, if you dont use AI chatbots. If you
    have many staff memetem then the expenses can be
    very large. However, AI chatbots also need some
    investment in the initial phase but in terms of
    long run, AI chatbots are much better. AI bots
    can automate your service processes and thus
    saves money.

Disadvantages of AI Chatbots?
  • Despite its advantages, Bot technology has also
    disadvantages. Sometimes chatbots fail to analyze
    voices in noisy areas.
  • 1. Lack of feelings and emotions
  • A bot has no feelings or emotions. Chatbots are
    able to manage several customers requests but
    they cannot manage when the conversations take an
    unpredicted turn. Sometimes it becomes critical
    for chatbots to interact in an effective manner
    since chatbots have no emotions.

  • 2. Require maintenance
  • AI based chatbots require continuous ongoing
    optimization, analysis and maintenance. You
    require to feed with an upgraded insightful
    information that they can utilize to respond to
    clients questions and requests.
  • 3. Difficult to create
  • Developing a chatbot from scratch is a very hard
    task. It requires significant effort and time.
    The information required to be transmitted from
    AI chatbot to CRM. It must be developed and
    stored securely.

  • AI Chatbots explore an environment of
    opportunities for industries. Chatbots are
    transforming the method we interact with the
    world. Chatbots have a number of pros and cons.
    Chatbots can save a lot of money, time and
    resources. AI chatbots are very crucial for
    customer service. While they need constant
    maintenance and dont have feelings, you can
    allocate a character to them.
  • To get instant updates about chatbots and to
    explore more about chatbot training course, you
    can check out the website of Global Tech Council.

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