Yelowsoft introduces the “hours tracking” feature

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Yelowsoft introduces the hours tracking feature
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• Yelowsoft is a leading taxi dispatch and
  management company whose main aim is to solve
  complex taxi business problems with their
  cutting-edge solutions.
• Recently we came up with a feature in our
  solution called hours tracking.

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Before moving further, lets understand what
hours tracking is?
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What is hours tracking?

• Yelowsoft is proud to be the first company to
  introduce the hours tracking feature in the taxi
  dispatch system.
• As the name suggests, it will track and show the
  no.of online hours of all your drivers. Not only
  this, it will also show the number of online
  hours of each driver for any given day.

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Why is it required?

• Many taxi enterprises heavily rely on reports and
  analytics to identify their strengths and
  shortcomings. These reports and analytics provide
  critical data such as total no. of ride requests,
  online drivers, total tax, driver earning,
  commissions, and many more.
• However, reports and analytics dont show you the
  full picture. It does show you the total no. of
  online drivers, but it doesnt show you for how
  long your drivers were online.
• This was the reason why many companies were
  unable to find out how productive and efficient
  their drivers were. Less number of online hours
  was the root cause of many problems that the
  companies faced, but they didnt have any
  mechanism to determine it.

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• One way to find out the total number of online
  hours would be to continuously monitor the
  dashboard for 247 and manually count the no. of
  online hours for each driver. Obviously this
  methodology is not practical.
• Keeping all these factors in mind we came up with
  hours tracking feature that can show you a more
  comprehensive analysis of your business
  performance along with helping you to identify
  the shortcomings of your business.

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Bifurcation of online hours into idle trip hours
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• Many of our taxi business clients were facing a
  peculiar problem.
• They found out that they were not making enough
  profits due to the low number of completed rides.
• However, the number of online drivers showed a
  different story. The total profit didnt match
  with the number of drivers who were online.

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• One of the possibilities for this mismatch was
  that not all online drivers were getting enough
  ride requests. Many of them might be just sitting
  idle as they didnt get any rides. However, there
  was no way to confirm this theory.
• To solve this issue the hours tracking feature
  bifurcated the online hours of all the drivers
  into trip hours and idle hours.

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Plan incentives to gain optimal results
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• We all know that incentives are an effective way
  to motivate your drivers to work more.
• But, how about designing an optimal incentive
  structure that can solve your core issues along
  with motivating drivers?
• Our hours tracking feature can do exactly that.

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• Lets take an example to understand this better.
  Suppose you have 100 drivers. 80 of those drivers
  stay online from 10 AM to 4 PM. However, from 6
  PM to 8 PM, theres a significant drop in the
  number of online drivers. Only 20 drivers are
  online from 6 PM to 8 PM.
• Moreover, the window of 6-8 is of peak hours
  which means at this time you receive the most
  numbers of ride requests. If only 20 of the
  drivers are online during peak hours, then surely
  youre going to miss on so many booking
  opportunities.
• But, the reports and analytics would show a
  different picture in which all your drivers are
  online throughout the day.

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Monitor drivers on hourly basis
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• To run a taxi business efficiently, one needs to
  understand its dynamics well. An admin needs to
  understand that getting the reports of total
  number of hours, trips, and online driver doesnt
  provide the full picture.
• Lets consider a scenario, suppose you have 100
  drivers in your fleet. Out of those 100 drivers
  only 25 drivers were online for more than 8
  hours. The rest of them were online for less than
  8 hours which also included few drivers which
  were online for only an hour or two.
• At the end of the day, your report will show the
  number of online drivers as 100, which is true
  however, it doesnt highlight the fact that 75
  of those drivers didnt even complete 8 hours.

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Take insight-driven business decisions
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• As mentioned earlier, the hours tracking feature
  provides many intricate details apart from the
  total number of online hours. The no. Of idle
  hours and trip hours are few of those details.
• The ratio of idle hours and trip hours is a
  crucial indicator as to how youre performing.
  Lets consider two scenarios to understand this
  well.

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Scenario 1 Idle hours gt Trip hours

• Lets assume that you have 10 drivers and their
  cumulative online hours are 100 hours.
• Out of which 80 hours are idle hours and 20 hours
  are trip hours.
• It means that for every one trip hour, your
  drivers are spending 4 hours just sitting idle.
  This huge gap between the idle hours and trip
  hours means that your drivers are not getting
  enough ride requests.
• This data suggests that you have to focus more on
  the customer request side rather than the driver
  side.

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Scenario 2 trip hours gt idle hours

• In this scenario, the total number of trip hours
  is greater than the idle hours. Well consider
  the same example where the total drivers are 10
  and the total number of hours tracking is 100.
• In this the total number of trip hours is 95 and
  the total number of idle hours is 5. Any admin
  would be happy to see these stats as it shows 95
  productivity.

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• With this valuable insight you can recruit more
  drivers into your company and see if the total
  number of bookings goes up or not.
• The ideal scenario for your taxi company would be
  if the total number of idle hours is between
  10-15 and the total number of trip hours is
  85-90.

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Notify your drivers with hours tracking feature
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• The feature of hours tracking is also useful for
  the drivers.
• The hours tracking feature acts as an indicator
  that the application is working.
• Many times, it happens that the driver doesnt
  receive any request for as long as an hour.
• During this time, the driver feels that the
  application is not working due to network or any
  other technical issue, which is not true.

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• With this feature in place, they can view their
  online hours at any instant of time. Moreover, it
  also motivates them to stay online for longer
  times as they can see their progression in
  real-time.
• Moreover, as this feature establishes
  transparency between the drivers and the admin as
  both the parties can view the online hours in
  real-time. It also eliminates all the
  possibilities of any manipulation as far as the
  total no. Of online hours is concerned.
• This was all about the online hour feature, to
  know more about the yelowsofts upcoming updates,
  keep reading this space.

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hello_at_yelowsoft.com
1 877 707 0459 (USA) 919574078295 (India)
www.yelowsoft.com
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