9 Top Chatbot Trends That Will Take 2020 By Storm - PowerPoint PPT Presentation

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9 Top Chatbot Trends That Will Take 2020 By Storm

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These are few of the many ways by which Chatbots are going to impact our lives and change the future. If you too wish to become a chatbot expert, then this is the right time. – PowerPoint PPT presentation

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Title: 9 Top Chatbot Trends That Will Take 2020 By Storm


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  • Session 1

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  • New age technology has impacted our lives in a
    multitude of ways. We now have automation systems
    in place that answer our queries and questions.
    Chatbots are one such invention which the world
    is talking about. These gifts of AI are
    interactive software that interacts with
    customers and answers their queries. You can
    easily spot them on most of the websites and even
    on WhatsApp.
  • Some data worth a watch
  • 1. The chatbot market is expected to reach 3172
    million by 2021
  • 2. In 2020, we are going to see bots integration
    with payment services
  • 3. Around 50 of all the searches in 2002 are
    going to be driven by voice

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  • The growing trend that we are witnessing in
    Chatbot programming and with the intervention of
    Machine Learning and AI, we are going to see some
    great developments in this field. As per the
    report of CNBC, chatbots will help the business
    to save up to 8 billion per year by 2022. This
    is a significant amount, and hence, Chatbots have
    become so popular. Thus there is going to be a
    great demand for chatbot experts who can bring
    the best of this technology and help the business
    to become more interactive with the customers.
    In this blog, we bring you top chatbot trends
    that you should be looking forward to this year.

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Top 9 chatbot trends
  • 1. Chatbots with emotional touch- this is
    something that you should be looking forward to.
    With this AI can detect a persons feeling, using
    facial detection techniques. When a person types
    the text, the Chatbot will try to understand the
    feeling of the individual and based on it the
    Chatbot will extract the data to answer the
    questions. This is going to be a game-changer for
    many industries in the times to come.
  • 2. Voice Bots- We have already mentioned that
    most of the searches in 2020 are going to be
    voice-based, and hence there is going to be
    greater use of voice bots. A research study by
    Accenture shows that digital consumers prefer
    voice-based searches which makes it easier for
    them to search for the desired product or
    service. Conversational bots are going to be
    useful for industries like insurance, finance,
    education, and travel.

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  • 3. Chatbots with the human touch This is
    another trend that you are going to observe in
    the times to come. Chatbots perform different
    tasks, like answering queries and providing
    information. In future, you can expect the
    chatbots to become more human-like. They will
    have improved capabilities. AI drives these
    chatbots, and they mimic human conversation, and
    they can find what the customer is asking. They
    can deliver a response which the customer is
    looking for.
  • 4. Messaging platforms to use Chatbots- Yes,
    another use of chatbots that we are going to see
    is the use of chatbots in messaging. Around 68
    of customers believe that messaging helps the
    business make them more connected. With time,
    companies are going to make use of messaging
    features to engage the customer. Besides, it will
    also help in lead generation, engaging customers,
    generating brand awareness and providing
    excellent customer support.

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  • 5. Automated payment with Chatbots- In the times
    to come, we are going to see customers making
    payment directly via chatbots on Facebook and
    other messenger apps.
  • 6. Rich customer insight- Another aspect that we
    will be discussing here has the best customer
    insight. Around 80 of the businesses are going
    to make use of customized result-driven chatbots.
    Advanced chatbots are going to be more
    result-oriented. Moreover, it also helps in
    better assessment of customers behaviour.
  • 7. Conversational bots- Yes, another widespread
    application that we are going to see in the times
    to come is the conversational bots. It appears
    like you are talking to a human and they are
    responding. Chatbots are now working on Natural
    Language Processing which gives them this
    human-like behaviour.

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  • 8. More Chatbot apps- As per Grand View Research,
    the worldwide chatbot market will reach 1.23
    billion by 2025. And it will have an annual
    growth rate of 24.3. In the future, more and
    more companies and brands are going to build
    applications. With the help of bots, the
    companies can easily collect the data and then
    analyze this data to make the right conclusion.
    For example, Instagram makes use of AI to offer
    contextual content to its users.
  • 9. They will become a part of life- Chatbots are
    the most innovative technologies, and it is soon
    going to become a part of our life. These
    intelligent bots are used as virtual assistance.
  • These are few of the many ways by which Chatbots
    are going to impact our lives and change the
    future. If you too wish to become a chatbot
    expert, then this is the right time. Global Tech
    Council offers Chatbot training and Chatbot
    certification courses, which will help you become
    a Chatbot expert.

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