Dynamics 365 Wave 2 is here, AI and Mixed Reality in Focus

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Dynamics 365 Finance Operation
The changes to Dynamics 365 apps include a list
of new features throughout the business process
applications.
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Dynamics 365 Wave 2 is here, AI and Mixed Reality
in Focus

• Sales
• Marketing
• Customer Service
• Finance
• Talent
• Field Service
• Supply Chain Management
• Retail
• Project Service Automation
• Business Central

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What is included in Dynamics 365 applications?
Dynamics 365 Wav 2 is h, AI and Mixed Reality in
Focus
Dynamics 365 Commerce
Dynamics 365 Commerce app is built on Retail
capabilities to act as an omnichannel solution to
bring call center, back-end, in-premise, and
online experience altogether.
Dynamics 365 Human Resource
The app is designed for HR professionals as they
can avail the workforce insights for Dynamics 365
Finance and operations creating data-driven
employee experiences throughout multiple areas.
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Artificial Intelligence
The 2019 release wave 2 brings new capabilities
of AI which assist companies in enhancing their
sales, marketing functions, and customer service.
Sales Insights
It allows sales teams to have deep foresight to
enhance productivity and anticipate results
throughout the lifecycle of the sales process.
Customer service insights
It provides actionable insights into performance
metrics, operational data, and future trends with
the help of artificial intelligence.
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Customer insights
Using customer insights, companies are able to
understand customer data and avail of all
relevant insights and actions.
Market Insights
Companies can use market insights to get data on
customer interaction, search and feedback about
their products and services.
Fraud protection
Ecommerce store owners are able to protect
themselves against fraud. They can use fraud
protection to boost bank acceptance rates for
higher revenue and deliver a better shopping
experience to the online user.
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Whats new in AI apps?
There are two extra AI apps coming in wave 2

1. Product insights

Product insights app enables companies to
introduce changes to their product development,
marketing, sales, and support processes by acting
on real-time data related to customer experience
and usage.
2. Connected Store
This app allows merchants with the physical
stores to have actionable insights by using data
via cloud-connected sensors.
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Mixed Reality
D365 Remote Assist
D365 Layout
The app allows sales teams to explain what their
products can do and why they are better, to their
customers by AR power through mobile devices.
The app allows technicians to solve issues faster
than the first attempt.
D365 Product Visualizes
D365 Guide
The app offers a different way for space planners
to introduce designs from concept to completion
with immense speed and confidence.
The app acts like a mixed-reality app for MS
HoloLens which allows employees to grasp in the
workflow by offering holographic guidelines
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The Key Investment Areas For the 2019 Release
Wave 2
Simple Marketing
With simplified sign-ups, it would be possible to
streamline the other products by focusing on
popular scenarios. The processes are now not
complicated, Microsoft has expelled extra clicks
that help make marketers lives simpler.
Simple Marketing
The system helps marketers in designing impactful
content without many efforts. Marketers are
allowed to conduct powerful experiments with a
few clicks with A/B testing.
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Connected Business Apps
Sales teams are interested in marketing-powered
insights that allow them to dive into details to
develop a deep understanding of their customers,
for instance replying to emails. Officials from
Microsoft dynamics 365 partners have shared that
they are planning to make blockchain tools
available to both Microsoft Flow and PowerApps.
Do you think these updates will give a new
landscape to dynamics 365 development? Let us
know in the comment section about your thoughts
for the same.
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