Why is my Spectrum cable not working? - PowerPoint PPT Presentation

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Why is my Spectrum cable not working?

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You have subscribed to Spectrum Cable, but are now experiencing problems with your phone, cable, and / or Internet service. Here is guide to fix Spectrum Cable problems and get your service up and running in no time. – PowerPoint PPT presentation

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Title: Why is my Spectrum cable not working?


1
Why is my Spectrum cable not working?
  • You have subscribed to Spectrum Cable, but are
    now experiencing problems with your phone, cable,
    and / or Internet service. Here is guide to fix
    Spectrum Cable problems and get your service up
    and running in no time. For Spectrum outage map
    Spectrum bill pay , contact the spectrum live
    chat official team.

2
How to reset your Spectrum receiver (cable box)
  • Disconnect your receiver from the power supply
    for 60 seconds and then reconnect it.
  • Ho w to fix Spectrum pay bill online Spectrum
    activate issues.

3
How to reset your gateway or standalone modem
  • Unplug the power cord from the power outlet and
    modem and remove all batteries.
  • Wait 30 seconds, then reinsert all batteries and
    reconnect the power cord.
  • Wait 2 minutes to ensure that the reset is
    complete. The connection lights of your modem
    should light up continuously (not blinking).
  • Now check if the connection is restored.

4
Check your internet connection to make sure it
works.
  • Internet troubleshooting
  • Follow the steps below to improve your Internet
    performance.

5
Factors that affect Internet performance
  • Consider the following
  • File sharing programs File sharing programs like
    BitTorrent use large amounts of data, which can
    lead to slow connection speeds.
  • Viruses / Adware / Malware Download the Security
    Suite to scan your computer for malicious
    software.
  • Firewalls you need a firewall to monitor all
    network traffic on your computer, so a strong
    firewall can cause slow internet speeds. Try
    resetting your firewall to the default settings.
  • Power outage Find out if there is an Spectrum
    outage in your area.
  • System memory (RAM) Close all unused programs to
    increase the performance of your computer. You
    may also consider updating your computer's RAM.

6
Contact Spectrum Professional Support
  • If you have not been able to solve your cable
    problems yourself, you should consult a
    specialist. Especially if the problem is one of
    the following
  • If you do not see a picture on an illuminated
    screen, avoid manipulating the television or the
    cable box. The problem is probably not on your
    side of the connection or something you can fix
    yourself. Contact Time Warner Cable.
  • If you see a picture on each channel but no
    sound, avoid manipulating the television or the
    cable box. The problem is probably not on your
    side of the connection or something you can fix
    yourself. Contact Time Warner Cable.
  • If you don't see any light on the screen with or
    without sound, avoid tampering with the TV or the
    cable box. The problem is probably not on your
    side of the connection or something you can fix
    yourself. Contact Spectrum live chat or Time
    Warner Cable.
  • If you see a horizontal white line in the middle
    of your TV, it means that your vertical amplifier
    has collapsed. Contact a TV repair agent. For
    Spectrum pay bill, see our blogs.
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