Contact Center Outsourcing Market Size by Types & Application, Forecast 2018-2025 - PowerPoint PPT Presentation

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Contact Center Outsourcing Market Size by Types & Application, Forecast 2018-2025


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Title: Contact Center Outsourcing Market Size by Types & Application, Forecast 2018-2025

Global Contact Center Outsourcing Market Size 
  • by Service Type ( Email Support, Chat Support,
    Voice (Off-shore and On-shore), Website Support
    and Others), by Industry (BFSI, Retail,
    Government, IT Telecommunications, Defense
    Aerospace Intelligence, Manufacturing and
    Others), by Application (Customer Relationship
    Management, Order Processing, Telemarketing and
    Others) and Geography Forecast 2018 to 2025

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Contact Center Outsourcing Market Size and
Forecast 2018-2025
  • Global contact center outsourcing market was
    valued at USD 88.62 Billion in 2018. The major
    drivers of this market include companies which
    aim to solely focus on core business functions as
    it saves their costs, hiring, and infrastructure.
    Other factors that have equal contribution
    includes, the in-house contact center may have
    idle agents during non-peak periods and wasted
    human resource, which could be avoided by
  • The report highlights the historic trends between
    2015 and 2017 and the 2019 to 2025 market
    forecast. The report studies both at global and
    country level the current status and future
    market prospects. The global contact center
    outsourcing market is segmented by service type,
    application, industry, and geography.
  • The report also throws light on various aspects
    of the global contact center outsourcing industry
    by assessing the market using value chain
    analysis. The report covers several qualitative
    aspects of the global contact center outsourcing
    industry in market drivers, market restraints and
    key industry trends. Furthermore, the report
    provides an in-depth assessment of the market
    competition with company profiles of global as
    well as local vendors.
  • Contact center outsourcing (CCO) is an integral
    operational component of service companies. CCOs
    handle a range of critical functions, including
    technical support, telemarketing, customer
    service, and debt collection. Contact center
    operations are utilized across numerous
    businesses, from insurance and financial services
    to technology and telecommunications.
  • Browse the complete report on _at_
  • https//

Contact Center Outsourcing Market Size and
Forecast 2018-2025
  • On the basis of types, global contact center
    outsourcing market is segmented into BFSI,
    retail, government, it telecommunications,
    defense aerospace intelligence, manufacturing,
    and others. IT Telecommunications segment
    attained a value of USD 46.15 billion in 2018 and
    is likely to maintain the upward graph in the
    forecast period.
  • Based on the service type, the market includes
    categories Email support, chat support, voice,
    website support, and others. Voice segment leaded
    service type segment by obtaining a value of USD
    60.62 Billion in 2018 at 4.22 CAGR during the
    forecast period.
  • Based on the applications, the global contact
    center outsourcing market is divided into
    Customer Relationship Management (CRM), Order
    Processing, Telemarketing, and Others. Customer
    Relationship Management segment is likely to
    dominate the market in 2025 owing to the growing
    demand for interaction via non-voice mediums.
  • The new trend of the service industry is offering
    best-in-class customer experience which could be
    achieved with the help of digitalization. But to
    upgrade older software or adopt digitalization,
    higher investment is required. Instead of
    adopting newer technologies, these companies
    shift their processes to outsourcers for premium
  • These companies not only get expert services but
    reduced costs. When external call center agents
    are hired, they are paid for their productive
    time only and they are usually productive for 85
    of each hour. So, a house agent which usually
    costs 25 per hour to a company, needs to be
    paid just 21.25 per hour when an agent is
    outsourced, which saves 15 on employee wages.
  • The major players of Global Contact Center
    Outsourcing Market include IBM, HP,
    Teleperformance SA, Xerox Corporation, CGS Inc.,
    HGS, Datamark, Inc., Infinit Contact, Five9 Inc,
    VADS, Alorica, Invensis, Transcosmos, Convergys,
    Arvato, Sykes Enterprises, and Atento.

Key segments of the Contact Center Outsourcing
  • Industry Overview, 2015-2025 (USD Billion)
  • BFSI
  • Retail
  • Government
  • IT Telecommunications
  • Defense Aerospace Intelligence
  • Manufacturing
  • Others
  • Regional Overview, 2015-2025 (USD Billion)
  • North America
  • Europe
  • Asia-Pacific
  • Latin America
  •  Middle East and Africa
  • Purchase a single user copy of the Contact Center
    Outsourcing Market report _at_
  • https//

About Us
  • Adroit Market Research is an India-based business
    analytics and consulting company. Our target
    audience is a wide range of corporations,
    manufacturing companies, product/technology
    development institutions and industry
    associations that require understanding of a
    markets size, key trends, participants and
    future outlook of an industry. We intend to
    become our clients knowledge partner and provide
    them with valuable market insights to help create
    opportunities that increase their revenues. We
    follow a code Explore, Learn and Transform. At
    our core, we are curious people who love to
    identify and understand industry patterns, create
    an insightful study around our findings and churn
    out money-making roadmaps. Our analysts have
    tracked high growth markets in chemicals
    materials, healthcare pharmaceuticals,
    semiconductor electronics, energy power, food
    retail, consumer goods, technology, and
    machinery equipment sectors across the world to
    identify new opportunities, potential customers,
    prepare go-to-market (GTM) strategies, identify
    segments for revenue growth for companies, and
    many more.
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