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Title: 820-605 Dumps Questions Answers


1
Cisco 820-605 Cisco Customer Success Manager (CSM)
2
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Question NO 1
Which type of analytics has telemetry that shows
the customers use of the software and defines
what has happened to date? A. descriptive B. diag
nostic C. prescriptive D. predictive Answer B
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Question NO 2
You notice a decline over time in your customers
usage of your product. Which action do you
consider? A. Tell the customer a new solution
will soon be available B. Carefully tell the
customer to get more people to use your
product C. Re-assess the customers business
process and outline the capability of the
solution D. Show the customer a comparison of the
solution versus the competition Answer C
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7
Question NO 3
Which statement describes the difference between
customer success and customer sales? A. Customer
sales is about selling solutions to meet business
needs. Customer success is about getting
customers to utilize those solutions to get the
value they intended. B. Customer sales is about
getting customers to utilize their solutions to
get the value they intended. Customer success is
about making sure the customer deploys the
solution within an effective timeline. C. Customer
sales is about getting customers to utilize
their solutions to get the value they
intended. Customer success is about expanding the
customers portfolio. D. Customer sales is about
selling solutions to meet business needs.
Customer success is about finding product
opportunities for sales as the customer utilizes
their current solution. Answer A
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8
Question NO 4
Which definition of a use case is
true? A. comparison of the marketing description
of what a product does to the customers
experience B. list of actions or event steps that
a customer uses C. list of actions or event steps
that typically defines the interactions between a
role and a system to achieve a goal D. list of
instructions that customer uses for their
software Answer C
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9
Question NO 5
Which two outcomes are the goals of the initial
customer meeting to onboard the customer into
customer success? (Choose two.) A. completion of
customer training B. confirmation of customer
business outcomes C. review of product
roadmap D. scheduling of Quarterly Success
Review E. agreement of key stakeholders Answer
B D
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10
Question NO 6
The customer wants to increase their market share
and protect brands reputation. Which two business
outcomes are critical to the companys success?
(Choose two.) A. risk management B. credibility C
. business growth D. cost efficiency E. sustainabi
lity Answer C E
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11
Question NO 7
A large university has deployed a new IT solution
designed to improve the overall student and staff
experience. Which approach to measure success is
the best? A. Twice yearly student and staff
surveys with two QUESTION NOs related to
IT B. Measure the number of complaints raised by
students C. Combination of tailored surveys and
IT tools-based metrics D. Implement staff Super
Users to provide feedback Answer B
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12
Question NO 8
The customer wants to improve operational
expenditure and reduce the C02 footprint of the
organization. Which two business outcomes are
critical to the companys success? (Choose
two.) A. sustainability B. credibility C. time
to market D. business growth E. cost
efficiency Answer A E
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13
Question NO 9
Which of these is included in a success
plan? A. confidential customer
information B. customer business
outcomes C. customer HR processes D. services
cost Answer B D
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14
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