The Inevitability of Digital Transformation and The Need for Digital Assurance

1
The Inevitability of Digital Transformation and
The Need for Digital Assurance
2
Introduction Digital transformation has become
inevitable for enterprises to stay agile and
competitive. The omnichannel interfaces of
software forming the core of digital
transformation can be made secure by following
digital assurance.   Successful organizations
run with clear business objectives and have the
right vision and roadmap to achieve them. They
follow proven strategies to create value for
their clients and stakeholders. However, with
rapid advancements in digital technologies
comprising AI and ML, the Internet of Things,
Virtual Reality, Big Data, and Cloud Computing,
among others, organizations need to have the
right IT architecture to add value and stay
competitive.   Today, businesses deal with
copious amount of information emanating from
omnichannel interfaces such as Social, Mobile,
Analytics, and Cloud (SMAC). To process the same,
they need a robust IT infrastructure and derive
quick decision making, better customer
experience, increased operational efficiency, and
enhanced business capabilities. Digital
transformation helps organizations to meet the
above-mentioned objectives and address the
ever-changing dynamics of market and customer
preferences. Also, since customers expect their
engagement with an organization to be consistent
across channels, the organization needs to enable
an omnichannel approach.  
3

• Digital transformation helps organizations to
• Automate and standardize workflows 
• Turn agile and responsive to changes 
• Build and deliver better quality products or
  services 
• Deliver improved customer experience 
• Increase and sustain profitability
•   
• As digital transformation gains pace with
  companies embracing it in droves, the level of
  competition has seen a commensurate increase.
  This has brought quality and customer
  experience to the center stage. Companies, in
  order to stay competitive, need to deliver
  products of high quality. Also, they need to
  adopt the latest trends and add new features and
  functionalities to the existing products. This
  would mean upgrading their workflows and making
  them quality compliant through digital assurance.
•  

4

• However, new technologies implemented as part of
  digital transformation are creating specific
  challenges for digital assurance and testing.
• Testing the integration of systems and services
  across private and public clouds and local
  platforms 
• Testing end-to-end workflows and efficacy of the
  delivery modules 
• Validating the consistency of outcome across omnic
  hannel interfaces (traditional systems, mobile,
  and social) 
• Ensuring omnichannel assurance across channels,
  systems, devices, and platforms for superior
  customer experience 
• Assuring data analytics to drive customer
  engagement by leveraging big data  
• Validating mobile testing strategy, test
  automation, network and service virtualization,
  and functional testing comprising security,
  performance, accessibility, and compatibility 
• Testing big data on Hadoop 
• Validating AI-based analytics solution 
• Testing IoT systems 
• Read Full Blog at
• https//www.cigniti.com/blog/digital-assurance-tra
  nsformation-inevitability/

5