Facility Management Made Easy | Innomaint CAFM - PowerPoint PPT Presentation

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Facility Management Made Easy | Innomaint CAFM

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Here you will get to know how Innomaint CAFM made facility management easier to improve productivity. Learn more via – PowerPoint PPT presentation

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Title: Facility Management Made Easy | Innomaint CAFM


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Quick Startup Kit
3 Step Configuration
Step 3 Schedule Definition
Step 2 Asset Configuration
Step 1 User Configuration
3
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4
User Roles Vs PrivilegesFactory Flow
5
Role Maintenance Head
  • Can have access to Dashboard and Reports

Dashboard Breakdown Tickets Repeated
Problem Overall Open Tickets SLA violations
against incidents / Schedules Aging wise Tickets
Reports Asset wise Incident Report Asset wise
Schedule Report
Access Web Portal
6
Role Location Head
  • Location based User Management
  • Asset Definition (Update initial Schedule date)
  • Service Engineer Onboarding
  • Ticket Management ( Assign/Reassign, Spare parts
    Approval, Approve/Close Ticket)
  • Schedule Management (Assign Machine Owner,
    Reschedule)
  • Reports (View Report, Export Report)

Access Web Portal
7
Role Machine Operator
  • Dashboard
  • Asset (View General details, Access for support
    documents, specifications)
  • Self diagnose the incident/Breakdown
  • Raise, Track, Acknowledge Ticket
  • Schedule Task(Update the schedule task which is
    assigned to them)
  • Feedback and Ratings
  • Notification for Ticket/Schedule Process

Access Mobile App
8
Role Service Engineer
  • Dashboard
  • Incident/Schedule Tickets (Assigned, Accepted,
    Awaiting for Approval to close)
  • Request for Spare Parts /Request for support to
    reassign to another engineer
  • Refer Solution Bank
  • Update root cause and solution details
  • Feedback about the customer
  • Update his availability through leave status
  • Notification for Ticket/Schedule Process

Access Mobile App
9
User Roles Vs PrivilegesService Agency Flow
10
Role Super Admin
  • Asset Definition
  • Define assets with general details, spare parts,
    support documents and other specifications
  • Define Schedules with SLA and Escalation
    configuration
  • Define Serial Number
  • Define Solution Bank
  • Define Self Diagnose
  • Configurations
  • User Management
  • Contracts Compliance Settings
  • SLA Configuration for Tickets
  • Bulk Upload for Asset Configuration
  • Work Order Configuration
  • Common preference Settings
  • Customer Onboarding with work order pre-approval
    configuration
  • Service Engineer Onboarding
  • Sub Contractors Onboarding
  • Schedule/ Incident Ticket Management (Raise,
    Assign/Reassign, Spare parts Approval,
    Approve/Close Ticket)
  • Work Order Management
  • Schedule Monitoring / PTW Approval
  • Dashboard
  • Reports

Access Web Portal
11
Role Customer Head
  • Asset Definition
  • Update location for an asset
  • Responsible User mapping
  • Update upcoming preventive/spare parts schedule
    date
  • Support document download
  • Configurations
  • User Management
  • Ticket Management (Raise, Track, Spare parts
    request Approval, acknowledge)
  • Work Order (View, Accept, Reject)
  • Schedule (Update User Schedule / Create Ticket
    for Engineer Schedule)
  • Notification for Ticket/Schedule Progress
  • Dashboard
  • Reports

Access Web Mobile
12
Role Customer User
  • Dashboard
  • Asset (View General details, Access for support
    documents, specifications)
  • Self diagnose the incident/Breakdown
  • Raise, Track, Acknowledge Ticket
  • Schedule Task(Update the schedule task which is
    assigned to them)
  • Work Order (View, Accept, Reject)
  • Feedback and Ratings
  • Notification for Ticket/Schedule Process

Access Mobile App
13
Role Service Engineer
  • Dashboard
  • Incident/Schedule Tickets (Assigned, Accepted,
    Awaiting for Approval to close)
  • Request for Spare Parts /Request for support to
    reassign to another engineer
  • Refer Solution Bank
  • Update root cause and solution details
  • Update Work Order and submit for approval
  • Feedback about the customer
  • Update his availability through leave status
  • Notification for Ticket/Schedule Process

Access Mobile App
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