Why Phone Etiquette Is Important and How to Improve Yours - A Better Answer

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Why Phone Etiquette Is Important and How to
Improve Yours
Presented ByA Better Answer Call
Centers https//www.abetteranswer.com/
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There are many ways to communicate today. In
business, talking on the phone is still the most
important medium as it can be the deciding factor
between gaining or losing a customer. Below, we
discuss the importance of phone etiquette and
tips to maintain your professionalism over the
phone. Why is Phone Etiquette Important?  First
impressions are important, and are often the
first form of communication a customer has with
the business. . Good phone etiquette helps
maintain a strong connection with customers.
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Ways to Improve Phone Etiquette for Business -
Greet Calls Courteously Begin with a greeting to
inform the customer who they are talking to. A
typical greeting includes a salutation, your
name, and the business name. - Smile as You
Speak Smiling when you speak changes the tone of
your voice and makes you sound positive. -
Speak Clearly Avoid mumbling, speaking too
quickly, or having a volume that is too loud or
soft. Enunciate your words.
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- Ask Permission and Say Thanks If you have to
go off the line, ask for permission first. Once
you get back, thank them for their patience. -
Never Interrupt Dont interrupt your customer as
it is perceived as rude. - Stay Focused Block
out any coworkers or external noises. If
possible, take the call in a less hectic part of
the office where you easily focus. - Recap Key
Facts Summarize what the customer said in your
own words and repeat it back to let them know you
have understood.
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Phone etiquette can separate a good business from
a great business. Factors that contribute to this
difference are maintaining your professionalism,
establishing clarity, and ensuring that the
customer has felt heard. Incorporate these tips
to help a potential customer blossom into a
repeat customer.
Learn More at A Better Answer Call
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