Consumer Protection laws in india | Rights of consumers in India

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Consumer Protection laws in India

• This act was passed in Lok Sabha on 9th
  December 1986 
• This right helps to
  educate the consumer on their rights and
  responsibilities and how to seek help or justice
  when faced exploitation as a consumer.
• It teaches the
  consumer to make the right choices and
  differentiate between right and wrong.

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Basic Rights of A Consumer

• The Right to basic needs
• Right to safety
• Right to information
• Right to choose
• Right to representation
• Right to redress
•  Consumer rights and right to a healthy
  environment.

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Rights of A Consumer

• Right to be Heard
• Right to Redress
• Right to Safety
• Right to Consumer Education or Right to be
  Informed
• Right to Choose

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A Consumer Responsibility

•  
• Try not to purchase products/services from a
  company that doesnt provide details of the
  consumer grievance officers.
• It is your consumer right in India, you must file
  a complaint if you are not satisfied with the
  provided quality of product/services.
• Stay away from buying spurious/fake/duplicate/haza
  rdous
• products

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• The consumer should access to complete
  information on the quality, quantity, utility,
  price, etc., of the product or services.
• Compare specifications, other options and fair
  prices of the goods and services before
  finalizing on the purchase

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