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Achieve Sustainable Success with RPA Driven Digital Transformation


Robotic Process Automation successfully replicates human actions to handle heaps of repetitive tasks that normally involves multiple human resources fully engrossed in completing them without adding noticeable business value. – PowerPoint PPT presentation

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Title: Achieve Sustainable Success with RPA Driven Digital Transformation


Achieve Sustainable Success with RPA Driven
Digital Transformation
  • The unbridled enthusiasm for digital
    transformation has prompted enterprises to
    storyboard roadmap to embrace the next wave of
    technology. The pace at which technology is
    mushrooming around, enterprises are in the dire
    need of automating labor-intensive business
    processes. This is where Robotic Process
    Automation-led digital transformation has
    acquired the center stage.
  • RPA successfully replicates human actions to
    handle heaps of repetitive tasks that normally
    involves multiple human resources fully engrossed
    in completing them without adding noticeable
    business value.
  • Needless to mention AI, machine learning and
    other technologies have emerged on the scene to
    make this happen, and yet Robotic Process
    Automation has proved to be impactful as it can
    smartly mimic human actions and perform mundane
    technical tasks and thereby evolving workforce to
    perform other high-value tasks. It can quickly
    fix perpetual legacy system problems such as
    integration, migration and information sharing
    issues leaving fragmented customer experience

Robotic Process Automation The Need of The Hour
  • Automation is the tip of the digital
    transformation iceberg that is impacting
    everything from customer experience and company
    infrastructure to business operations and
  • As per the estimates, the adoption rate of
    Robotic Process Automation across organizations
    is growing at a lightning speed and it will be a
    1.5 billion business by 2020. - Forrester.
  • RPA can automate manual processes, increase
    production, ease software bots deployment,
    minimize human errors, boost employee energy
    levels and productivity that has exponentially
    fueled its growth.

  • On the other hand, digital transformation
    reflects in a way the enterprise systems have
    evolved over the years such as
  • Enterprise Applications (1980's)
  • Streamlined core business processes to scale
    operations. However, lack of integration resulted
    in functional silos.
  • Business Process Management (BPM) (Late 1990s)
  • Integrated and harmonized processes across
    various applications using analytics and process
    management methods. To achieve continuous
    performance improvement, it required huge cost
    and workforce skill.
  • Digital Process Automation (DPA) (2010s)
  • Next-generation BPM extended the reach of process
    automation to address long-tail business needs by
    leveraging API-based development with an agile
    approach to integrate RPA into enterprise

  • All these years, RPA has proved its potential in
    various operational functions such as human
    resources, logistics, finance, supply chain,
    manufacturing and customer support.
  • Apart from this, RPA has helped enterprises taste
    success in handling rule-based tasks such as
    onboarding, complaints handling and reporting.
  • Some of the use cases where RPA proves its value
  • Vendor, Customer and Employee Onboarding
  • These processes span across finance accounting,
    sales/new accounts and HR and often involve reams
    of paperwork, vetting, and lengthy back-and-forth
    manual processes that naturally lend themselves
    to automation. RPA helps to entirely automate the
    onboarding process including full data
    integration with internal systems and automatic
    status communication.

  • Payroll Processing
  • Varying tax laws, changing report requirements
    and simply working with disparate systems can
    fizzle out your payroll processing. RPA can
    automate the gathering and synchronizing data
    with multiple systems such as HR, accounts
    payable, ledger entries and employees to provide
    accounting reports in a fraction of time leaving
    required bandwidth and brainpower to leverage
    that information for valuable insights.
  • Customer Support
  • Various repetitive and tedious tasks of solving
    immediate, round-the-clock customer queries needs
    automation. RPA can automatically diagnose and
    troubleshoot technical problems, track support
    tickets and even provide minor issue resolution
    to customer - delivering a people-centric

RPA and DPA Convergence
  • In a broader view, where RPA is another weapon in
    the fight against manual, repetitive and
    administrative work, DPA (Digital Process
    Automation) augments RPA, using a range of
    automation technologies taking a more strategic
    approach toward automation to improve the
    customer experience.
  • A DPA strategy aims to fulfill the advanced needs
    of the enterprises by leveraging Big Data and AI
    capabilities along with RPA. Combination of these
    technologies can act as a guided support to
    understand business patterns and performance of
    their workflow. Companies can then utilize this
    information to reimagine and digitize end-to-end
    processes that truly meet the needs of modern

  • While RPA and DPA are fundamentally different
    approaches to support comprehensive, end-to-end
    process automation, in combination, they create a
    powerful digital transformation strategy.
    However, transformation isnt plug and play. You
    need to apply design thinking to redefine
    existing processes and foster your business
    growth keeping customers at the center. Its all
    about human centric designs and experiences.
  • Many companies are achieving superior business
    process optimization with Cygnets intelligent
    RPA solutions that are developed through a 100
    agile approach. Our intelligent tech architects
    develop a scalable architecture allowing you to
    accelerate business outcomes.
  • Contact us now on 1-609-245-0971 or drop an
    email at

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