Why organization should implement ISO 9001 for quality management? - PowerPoint PPT Presentation

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Why organization should implement ISO 9001 for quality management?

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Here in this blog, we have discussed briefly about the importance of ISO 9001 certification for quality management system in organization. – PowerPoint PPT presentation

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Title: Why organization should implement ISO 9001 for quality management?


1
Why organization should implement ISO 9001 for
quality management?
  • Here in this blog, we have discussed briefly
    about the importance of ISO 9001 certification
    for quality management system in organization.

2
organization should implement ISO 9001 for
quality management
  • Chiefly, every businessman or a big trader
    expects to expand his business with good speed
    and built more trust among its customers.
    Moreover, the business is all about the trust you
    with the customers and its quality management
    systems (QMS). International Organization for
    Standardization (ISO) is an international
    non-government body with almost 162 countries as
    its members has changed the system of ISO 9001
    Certification which deals with Quality Management
    System (QMS) of an Organization.
  • It is a generic standard which can be applied to
    any kind of organization, whether its small or
    big. ISO 9001 Certification is a mandatory
    requirement if you wish to tender for a public
    sector work.

3
Organization are in need of ISO 9001
certification
  • ISO 9001 is also popularly recognized and known
    quality management system (QMS). It is chiefly
    belong to the ISO 9000 family which deals greatly
    with the aspects of quality management. ISO 9001
    looks for the criteria which help an organization
    meeting the requirements and expectations of its
    customers.
  • As a result, ISO 9001 Certification helps in
    enhancing customer satisfaction and increasing
    the business performance. ISO 9001 gives the
    essential features for Quality Management in an
    organization and companies regardless of their
    sizes, products working and also their
    activities. The type of certification is
    applicable to all types of sectors whether it is
    a public administration or a business
    enterprise. A business of any size and also in
    any sector can get ISO certified.

4
Why ISO Certification is Important for
organisation?
  • ISO 9001 is an internationally recognized
    certification obtained by certain sectors to
    ensure the quality of products and services of a
    company. Being, ISO-9001 certified have lots of
    benefits to the corporations.

5
(No Transcript)
6
  • INCREASED CREDIBILITY AND RECOGNITION
  • In fact, ISO 9001 certification is issued by
    International Organization for Standard and is
    accepted across the world. Therefore, having ISO
    9001 certification increases your company value
    against your competitors, as well as increases
    your status among your clients.
  • INCREASED REVENUES 
  • Since your company is ISO 9001 certified, it
    means your quality has been testified and proved
    to be good. Therefore, you can use this for your
    advertising point and price your products
    accordingly. Having more quality products will
    also help you to gain more customers.

7
  • IMPROVED CONSISTENCY 
  • ISO 9001 helps you increase your business
    processes and consistency. Increased consistency
    means your customers are getting the same service
    or same products every time they are making
    business with you.
  • INCREASED CUSTOMER SATISFACTION 
  • Customers will know that your products and
    services are high quality. They will know what to
    expect from you. Therefore, you will get more
    satisfied customers and less complaints.
  • EMPOWERED EMPLOYEES
  • Moreover, ISO 9001 certification requires the
    training and development of your staff being
    maintained. Also, it provides the necessary
    procedures, instructions and metrics for the
    staffs. As a result, your employees will be more
    knowledgeable of what they are doing and since
    they will keep getting trained, their careers
    will improve

8
ISO Advantages of a quality management system
  • Certification under a quality management system
    such as ISO offers more benefits to small
    business owners.
  • Generally your business becomes more efficient
    and productive, giving you an edge over your
    competitors. You can also enjoy more benefits
    from ISO certification because you can assure
    customers that your business follows the highest
    quality standards.
  • All your processes are evaluated, standardized
    and explained to personnel
  • Training new employees is much easier
  • Problems are detected quickly and solutions are
    provided for the improvement
  • Improved customer satisfaction
  • Better understanding of customer needs

9
  • Better awareness of your company
  • Suppliers will become like partners
  • Overall communication is improved
  • Better knowledge of your company by employees
  • Improved participation of employees

10
WHAT KIND OF BUSINESS SHOULD GET ISO 9001
CERTIFICATION?
11
  • The number of companies that get ISO
    certification varies from year to year. In
    2017, 1,058,504 ISO certificates were issued for
    the organization. Any industry can seek ISO 9001
    certification, but there are certain industries
    for which ISO 9001 certification is particularly
    applicable
  • Manufacturing
  • Health care
  • Construction
  • Technology
  • Engineering

12
  • Moreover, ISO also has sector-specific
    9001 standards for particular industries. They
    are
  • Petroleum, petrochemical, and natural gas
  • Software engineering
  • Medical devices
  • Governmental electoral organizations
  • Local government
  • Your business can get certified irrespective of
    size, type, product, service, or industry. ISO
    helps to reduce list through better communication
    and follow-up with suppliers. Overall, ISO
    improves task definition, motivates your
    employees to improve the system and mobilizes
    them around objectives.

13
ISO 9001 Requirements Steps for Certification
  • Consequently, ISO 9001 certification ultimately
    depends on your businesss ability to follow a
    clearly documented quality management system. A
    quality management system contains set of
    documents, policies, processes, and steps that
    helps you to meet company goals and serve your
    customers. However, the ISOs seven guiding
    principles that help you to develop a custom
    quality management system.

14
  • 1. PREPARE FOR ISO 9001 CERTIFICATION
  • Before getting ISO 9001 certification decide
    whether youre handling your certificate in-house
    or through a third party consultant. In either
    case, you will have to appoint a person to lead
    the effort for ISO 9001 certification and make
    sure that theres buy in from all of your
    employees.
  • Keep in mind that your quality management system
    should be suitable for your business and your
    product or service. An external consultant will
    not have the knowledge or experience to prepare
    internal documentation and do an internal audit
    for your organization.

15
  • 2. DOCUMENT YOUR QUALITY MANAGEMENT SYSTEM
  • Dictating out the processes, policies, and steps
    that make up your quality management system is
    the difficult part of getting ISO certification.
    You need to draft out the process checklists,
    instructions, work flows, and diagrams. There is
    no specific documents required, but you should
    document every stage of your quality management
    system in detail.
  • 3. IMPLEMENT YOUR QUALITY MANAGEMENT SYSTEM
  • In this step, you will need to introduce your
    employees to the quality management system and
    train them to incorporate it in their daily work.
  • 4. CONDUCT AN INTERNAL AUDIT
  • An audit by a certified external auditor is
    required for ISO 9001 certification, but you
    should also conduct internal self-audits. These
    are on-site audits conducted by your leading ISO
    person or consultant who is trained in ISO 9001
    certification. The purpose of the audit is to
    measure that all work is in compliance with the
    quality management system.

16
  • 5. CONDUCTING EXTERNAL AUDIT
  • The last step to ISO 9001 certification is to get
    the approval by an external ISO auditor, also
    called an ISO registrar. There are many
    accredited companies who can help you with this
    step.
  • Usually, the external audits are divided into two
    parts. In the first, the auditor will remotely
    assess that your company meets minimum ISO
    certification requirements. In the second, the
    auditor will visit your business premises and
    evaluate compliance with ISO requirements. The
    auditor will interview your staff and checks
    clearly for the quality management system
    documentation.
  • An approvals process review that occurs after the
    final audit is necessary before youre getting
    the certificate. External audits should be done
    every year and certificates are reissued every
    three years.

17
How long ISO 9001 Certification is good?
  • Moreover, ISO Certified organization must undergo
    annual surveillance audits. The initial auditing
    process to get your first certification is
    carried out by a trained person, as an ISO
    auditor performs those checks. They will examine
    your quality management systems. Remember,
    continual improvement is one of the ISO guiding
    principles, so you should take time to correct
    and prevent errors. After three years,
    a re-certification audit is carried out. Its
    possible to lose your certification for big
    violations.

18
HOW MUCH DOES IT COST?
  • Consequently, the costs for registering Quality
    management system vary depending on the size and
    complexity and also your internal processes of
    your organization.
  • First There are several developmental costs,
    namely the time spent documenting and
    implementing the system.
  • Second costs associated with training employees
    to prepare the necessary documents and to plan
    and conduct effective internal audits.
  • Third The cost of registration, which includes
    conducting the audit and registering the
    management system. The cost depends on the number
    of locations, the scope of work, the number of
    shifts and so on.
  • You can reduce some of these costs by using an
    external consultant, especially since this
    reduces the risk of starting down the wrong path
    or missing critical requirements of the standard.

19
TIME INVOLVED IN THE ISO CERTIFICATION PROCESS
  • Time taken to complete the whole process of ISO
    certification varies from organization to
    organization. Generally, the time taken to
    complete the process of ISO certification
    approximately for
  • Small organizations 6-8 months
  • Medium organizations 8-12 months
  • Large organization 12-15 months

20
IS ISO 9001 CERTIFICATION RIGHT FOR YOUR
BUSINESS?
  • Moreover, deciding to get ISO 9001
    certification requires careful thought. Although
    being ISO certified is a sign of credibility that
    helps you to attract more business and score
    important contracts. You should also have the
    cash flow to get the process underway and then
    maintain your quality management system
    thereafter. Following and achieving the goals is
    an important way for a leadership team to decide
    whether to move forward with the certification
    process or not.

21
CONCLUSION
  • Thus, it is quite obvious that ISO
    certification gets more benefits which may vary
    from one angle to another. ISO certification
    still remains a good reference to begin the
    process of quality improvement. No wonder
    ISO-certified service organizations place much
    emphasis on quality measurement than do
    non-certified service firms. Therefore, ISO
    certification provides more business benefits but
    ISO certification should be seen as part of an
    overall continuous improvement process, rather
    than an end to itself.
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