How a tourism business can outsmart its competitors with CRM? - PowerPoint PPT Presentation

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How a tourism business can outsmart its competitors with CRM?

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This is the age of customers, where it is imperative for a business to put its customers in the first place. Yes, being customer-oriented is the key to success in today’s era and the tourism sector is no exception. This is the reason providing optimum customer experience is more important than ever. – PowerPoint PPT presentation

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Title: How a tourism business can outsmart its competitors with CRM?


1
How a Tourism Business can Outsmart its
Competitors With CRM?
Sage CRM
2
How a Tourism Business can Outsmart its
Competitors With CRM?
  • This is the age of customers, where it is
    imperative for a business to put its customers in
    the first place.
  • Yes, being customer-oriented is the key to
    success in todays era and the tourism sector is
    no exception.
  • This is the reason providing optimum customer
    experience is more important than ever.
  • Tourism undoubtedly is one among the fastest
    growing industry verticals across the world.
  • Todays travelers are well aware of their options
    and are quite price-oriented.
  • In addition, they expect optimum travel
    experience.
  • This has led the tours and travel businesses in
    the tourism sector to indulge in a cutthroat war
    of winning the trust of the audiences by
    providing personalized and enhanced customer
    experience.
  • Unfortunately, most of the travel businesses
    still rely on old-school practices and tools when
    it comes to managing their day-to-day processes
    and most importantly, customer data.
  • Now this is the reason for a number of travel
    businesses running off the track in recent times
    losing out a huge share in the market.

Sage CRM
3
How a Tourism Business can Outsmart its
Competitors With CRM?
Here are few ways CRM software is proving out to
be a boon for a number of travel agencies, tour
operators and businesses
  1. A travel CRM software designed for a travel
    agency comes with all the features and
    functionalities needed to organize customer data,
    communication and streamline critical customer
    oriented processes like customer service,
    customer support, etc.
  • A unified customer database offered by a tours
    and travel CRM system enables tracking of all the
    available data on a customer such as passenger
    name, travel itineraries, travel history and most
    importantly, both post and pre sales
    communication the customer has had with the
    agency.
  • Long story short, travel CRM software connects
    all the touch points a customer has had with the
    company. This would help a travel company to
    better serve its customers and in time.

Sage CRM
4
How a Tourism Business can Outsmart its
Competitors With CRM?
  • The key to success for a travel company is to
    develop good rapport with its customers by
    offering them with personalized and timely
    services. Now old-school approaches such as
    running email campaigns and onsite marketing
    though can help in creating a loyal customer
    base, but a social media marketing strategy is
    like cherry on top in todays era.
  • Yes, a well-planned and thought-out social media
    marketing strategy when combined a social
    CRM solution is sure to yield excellent results.
    It will help to come up with targeted content
    that fits the preferences, social browsing
    behavior and likes of your customers.
  • For instance, Sage CRM software can assist a
    travel agency build a diverse customer base that
    would in term help to drive email marketing and
    newsletter campaigns.

Sage CRM
5
How a Tourism Business can Outsmart its
Competitors With CRM?
  • A travel CRM system by helping you maintain a
    crystal-clear pipeline of all the leads, bookings
    and follow-ups helps a travel agency to stay
    ahead of the curve when it comes to serving its
    customers.
  • Talk about improvements in productivity and
    efficiency of your sales department. A travel CRM
    software with excellent robust integrated
    communication (call/email) functionality along
    with intelligent analytics and business
    intelligence helps a travel business scale up
    effectively whilst provide excellent customer
    service leading to happy customers, referrals and
    repeat business.
  1. Here comes the most exciting part CRM software
    helps unlock customer intelligence, which in turn
    would allow a travel business to woo its
    customers by approaching in the most relevant
    manner, analyze market trends/customer behavior,
    drive customer loyalty and maintain customer
    history, all in a unified hub.

Sage CRM
6
How a Tourism Business can Outsmart its
Competitors with CRM?
Takeaway     A travel CRM system puts a travel
agencys sales and marketing teams in a much
better position to help them serve its customers
in a proactive and efficient manner. Most
importantly, it would alert if things go haywire
by delivering intelligent insights on a timely
basis.   To know how Sage CRM software can put
your travel business on the right foot, contact
us here. You can also SMS SAGE to 56767 or
write to us at sales_at_sagesoftware.co.in for a
FREE demo.
Sage CRM
7
How a Tourism Business can Outsmart its
Competitors With CRM?
About us
Sage Software Solutions Pvt Ltd is a leading ERP,
CRM and HCM provider in India. Sage Software
Solutions is a distributor of Sage Asia Pvt Ltd
in India for its ERP and CRM business solutions
Sage 300, Sage CRM and Sage X3 through partners
and offices across India. For HCM and Payroll, it
is an exclusive distributor of Pocket HRMS
(previously known as Pocket HCM) in India.
Contact us
Sage Software Solutions (P) Ltd. 301, 3rd Floor,
B wing, Everest  Nivara Infotech Park, MIDC
Main  Road, Indira Nagar, Turbhe - 400705  Tel
91-22-67687872  Email sales_at_sagesoftware.co.in
Sage CRM
8
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about?
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For More Details
Visit us https//www.sagesoftware.co.in/product
-sage-crm
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