Rule-Based Bots or AI Bots: Which Is Best for Your Business Website?

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Rule-Based Bots or AI Bots Which Is Best for
Your Business Website?
Presented By Deepak Puri
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Chatbots are born to rule.
Some time ago, a lot of techie people take
chatbots as a silicon valley craze. This creates
a massive hype in the market. Somehow, it becomes
the talk of the town. A lot of debates happened
but now it has been paused. Several companies of
different sectors have incorporated chatbots and
utilize them to carry out multiple tasks. They
assist the companies to reduce the workload and
perform multiple tasks simultaneously.
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Should go for AI or not , A Big Question.
We have organized an online seminar in October.
The online seminar is based on the drop in mobile
applications and the uplift of bots. Almost 145
people took part in it. After communicating with
companies, we found that many of them are
interested in deploying bots. But this states
that they rid off AI-capabilities for their bot
so that they become the first-to-market in their
field.
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Question Do rule-based bots can answers the
questions like how good the rule chatbot is and
how considerable the database is?
Answer A rule-based bot can be created which can
interpret the value that we provide to it. The
only disadvantage is that we can not interpret
the goal and context associated with the user's
conversation. For instance Suppose you need to
order a pizza from dominos, you'll say order a
pizza from dominos and someone will say that I
need to order a pizza from dominos . Someone
sitting in another country may use his parent
language to book the flight. So, what AI-based or
NLP-based bot do? They acknowledge the language,
context, and goal and then it functions
accordingly based on the acknowledgment it gets.
A rule-based bot only interprets a predefined set
of choices.
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Question How we can use NLP and where is
suitable place of using it?
Answer It stands for natural language processing
which can be used in situations where dynamic and
general answers, options and questions occur. NLP
is used to get the insights regarding the goal
and context of the user. Suppose you want to
place an online order for chicken then it will
give you pre-considered options through
rule-based bots. But if you'll say " I am hungry"
or someone will say "I am starving" then NLP is
used so that bot can understand what the user
wants to convey.
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Is Natural Language Processing is required by Bot?
NLP bot developers agree It depends. In the
last few months, we have interacted many
companies who want a bot deployed immediately,
thus their predilection is for a rule-based bot.
But this states that they rid off AI-capabilities
for their bot in the rush to be the
first-to-market in their field. The other reason
is that they are inexpensive. The cost occurs in
developing rule-based bot is not much higher. You
can not opt this bot just because it is cheap. In
fact, in some scenarios, an AI-bot would be
overkill.
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Do you really require to offer an AI-bot to your
customers who just want to know the status of
their insurance policy or want to pick a type of
chicken you want to eat?
The great example of the rule-based bot was Spock
Bot. It was entertaining and educational. UPS and
Skyscanner are rule-based bots. They are
basically used for handling the inquiries about
flight and shipping rates. Today, most of the
other bots in the market are rule-based bots. It
is so because creating a truly AI chatbot needs
developing a self-training bot that uses natural
language processing.
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• Contact Us
• Name Mr. Deepak Puri
• Company Depler AI
• URL https//deplerai.com/