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Title: ITIL Foundation Certification Training In Hyderabad (1)


1
ITIL
2011 FOUNDATION COURSE
  • ITIL is a registered trade mark of AXELOS Limited

2
ABOUT US
32
100
10,000
Professionals Trained
Countries across globe
Management Certification courses
  • Excelr is an IT consulting and professional
    certification training provider catering its
    services globally across countries including
    India, UK, USA,Netherlands, Germany, Malaysia,
    Indonesia etc.,
  • Some of our Flagship Courses
  • ITIL Foundation ,Intermediate, Expert
  • PRINCE2 PMP
  • CLOUD COMPUTING
  • ISO 27000 , ISO 20000
  • SIX SIGMA ANALYTICS
  • TOGAF COBIT
  • SAP Training

ITIL is a registered trade mark of AXELOS
Limited The Swirl logo is a trade mark of AXELOS
Limited The ITIL Approved Examination
Organization logo is a trade mark of AXELOS
Limited
2
3
ITIL QUALIFICATION SCHEME
AXELOS copyright 2013. Reproduced under licence
of AXELOS Limited
3
4
ITIL FOUNDATION EXAM FORMAT
  • Foundation Certificate in IT Service Management
  • Simple multiple choice examination 40
    Questions - Closed Book
  • Duration 60 minutes (Extra 15 mins if exam is not
    in native language)
  • 65 required to be certified (26 out 40)
  • Pre-requisite for all further ITIL qualifications

4
5
ITIL 2011 FOUNDATION COURSE OBJECTIVES
  • At the end of the course, you should be able to
  • Service management as a practice
  • The ITIL service lifecycle
  • Generic concepts and definitions
  • Key principles and models
  • Processes
  • Functions
  • Selected roles
  • Technology and architecture
  • Competence and training

5
6
Module 1
ITIL KEY CONCEPTS SERVICE MANAGEMENT AS PRACTI
CE
7
WHY DO WE NEED IT SERVICE MANAGEMENT?
1. ITIL KEY CONCEPTS
  • Increasing Complex of IT services
  • External Dependencies and Influences
  • Need for higher visibility fo IT service failure
  • Manage Changes with minium impact on existing
    Services
  • Higher Customer expectations

Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
7
8
1. ITIL KEY CONCEPTS
WHAT IS ITIL?
  • ITIL is the most widely adopted approach for IT
    Service Management in the world. It provides a
    practical, no-nonsense framework for
    identifying, planning, delivering and supporting
    IT services to the business.
  • Adopting ITIL can offer users a huge range of
    benefits that include
  • Improved IT services
  • Reduced costs
  • Improved customer satisfaction through a more
    professional approach to
  • service delivery
  • Improved productivity
  • Improved use of skills and experience
  • Improved delivery of third party service.

Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
8
9
1. ITIL KEY CONCEPTS
WHY ITIL IS SO SUCCESSFUL?
  • The key characteristics of ITIL that contribute
    to its global success
  • Best practice ITIL represents the learning
    experiences and
  • thought leadership of the worlds best-in-class
    service providers
  • Vendor-neutral ITIL service management
    practices are applicable in any IT organization
    because they are not based on any
    particular technology platform or industry type.
  • Non-prescriptive ITIL offers robust, mature and
    time-tested practices that have applicability to
    all types of service organization

Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
9
10
1. ITIL KEY CONCEPTS
WHY ITIL IS SO SUCCESSFUL?
  • Deliver value for customers through services.
  • Integrate the strategy for services with business
    strategy and customers needs
  • Measure, monitor and optimise IT services and
    service provider
  • performance
  • Manage the IT investment and budget
  • Manage risk
  • Manage knowledge
  • Reduces cost and Optimize services
  • Change organization culture across the enterprise
  • Improve relationship with customers

Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
10
11
BEST PRACTICE
1. ITIL KEY CONCEPTS
  • Best Practice
  • Proven activities or processes that have been
    successfully used by multiple organizations
  • Sources of Best Practice
  • Public frameworks
  • Standards
  • Proprietary knowledge of organizations and
    individuals

Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
11
12
1. ITIL KEY CONCEPTS
BEST PRACTICE
Standards
Employees
Industry practices
Customers
Sources (generate)
Enablers (aggregate)
Academic research
Suppliers
Training and education
Advisers
Internal experience
Technologies
Substitutes
Competition
Drivers (filter)
Scenarios (filter)
Customers
Compliance
Regulators
Commitments
Knowledge fit for business Objectives, context
and purpose AXELOS copyright 2013. Reproduced
under licence of AXELOS Limited
Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
12
13
1. ITIL KEY CONCEPTS
PROPREITARY AND PUBLIC FRAMEWORKS
  • Proprietary Frameworks
  • Difficult to adopt, adapt or transfer
  • Customized for local context and the specific
    needs of the business
  • Difficult to Document
  • Not for freee, owners expect to be rewarded for
    their investments
  • Public Frameworks
  • Validated across various organisations, cultures
    , environment and contexts
  • Public training and certification enabling labor
    market skills
  • Widely distributed among a large community of
    professionals

Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
13
14
ITIL EVOLUTION
1. ITIL KEY CONCEPTS
  • 1980 Office of Government Commerce initiated
    collection and adoption of best practices
  • 1989 First official version published
  • 2002 Version 2 published
  • Service Support, Service Delivery Service Desk
  • 2007 Version 2007 was released
  • Major revision with service lifecycle approach
  • 2011 Improved consistency across core
    publications

Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
14
15
1. ITIL KEY CONCEPTS
ITIL SERVICE LIFECYCLE - OVERVIEW
Continual service improvement
Service transition
Service strategy
Service Operation
Service design
AXELOS copyright 2013. Reproduced under licence
of AXELOS Limited
Copyright Excelr Soulutions and AXELOS Limited
2013. All rights reserved. Italic font material
in this document has been sourced from ITIL 2011
core publications. No part of this document may
be reproduced in any form without the written
permission of both Excelr and AXELOS Limited.
Permission can be requested at enquiry_at_excelr.com
and licensing_at_AXELOS.com
15
16
CONTACT US
www.excelr.com enquiry_at_excelr.com Toll FREE
1800-212-2120 (India) 0044-203-514-6638
(UK) 006-128-520-3240 (Australia) 001-844-392-357
1 (USA) 2348181496946 (Nigeria)
THANK YOU
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