The Transition of India Call Center Market (BPO) to Business Process Management

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• The Transition of India Call Center Market (BPO)
  to Business Process Management

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2
India Call Center Market Size and Share-Global
Forecast to 2025

• A Study titled, India Call Center Market Size
  2017 and Forecast 2018 to 2025 was launched by
  Adroit Market Research in November 2018. The
  study covers the India call center market value
  for a period ranging in between 2015 to 2025,
  where 2015 to 2017 imply the historical value
  with forecast between 2018 and 2025. The India
  call center market report also includes
  qualitative insights of the market such as
  employment of Indian graduates and post graduates
  in outsourcing industry and transition of
  Business Process Outsourcing (BPO) to Business
  Process Management (BPM).
• The India call center market size is anticipated
  to reach USD 54.42 billion by 2025. The major
  factors including growing demand for qualified
  professional from different countries such as US
  and UK, availability of low cost employment,
  technology advancement, and expansion of support
  services to new industries including life
  sciences, healthcare, legal firms and utility are
  expected to boost the market further.
• The technological advancements such as
  digitalization and adoption of cloud based
  services by outsourcing companies to deal with
  the customers. Now the outsourcing companies not
  only offer voice based support system instead
  they also offer video, email, and chat box
  services to customers. To deal with the updating
  technology leading companies has stated acquiring
  companies that are already into this things. For
  instance, in September 2017, Genpact has acquired
  TandemSeven, a company that offers digital
  customer experience.

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India Call Center Market Size and Share-Global
Forecast to 2025

• Philippines is giving a tough competition to
  India by offering low cost employees and
  professionals with better accent and voice.
  Moreover, the Philippines government is
  encouraging the outsourcing industry by offering
  tax incentives, simplified export import
  procedures, tax holidays to the investors and
  providing training for BPO applicants. The BPO
  industry also contributes to a significant
  portion of the countrys economy due to which it
  is being supported by the Philippines government.
• The India call center market is fragmented as of
  2017. The major players in the market are
  Genpact, WNS Global Services and EXL Service.
  Moreover, the domestic companies are expanding
  their operations in different countries to
  increase the market share and offer services. For
  instance, Hinduja Global Solutions, an Indian
  listed company has 34 operating centers in India,
  eight in US, 10 in Canada, three in UK and four
  in Jamaica.
• The top players in the India call center market
  are Genpact, Tata Consultancy Services BPO, Wipro
  BPO, Infosys BPO, WNS Global Services, EXL
  Service, Aegis Limited, Firstsource Solutions
  Limited, Hinduja Global Solutions and HCL
  Technologies BPO Services Limited.

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India Call Center Market Size and Share-Global
Forecast to 2025

• Chapter 1 Market Outlook
• 1.1 Market Analysis
• 1.2 History of BPO
• 1.3 The transition of Business Process
  Outsourcing to Business Process Management
• 1.4 Key trends
• 1.5 List of top call centers/BPO/BPM companies in
  India.
• Chapter 2 Research Methodology
• 2.1 Methodology/Research Approach
• 2.2 Research Programs/Design
• 2.3 Market Size Estimation
• 2.4 Research Scope
• 2.5 Assumptions
• 2.6 List of Data Sources

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About Us

• Adroit Market Research is an India-based business
  analytics and consulting company. Our target
  audience is a wide range of corporations,
  manufacturing companies, product/technology
  development institutions and industry
  associations that require understanding of a
  markets size, key trends, participants and
  future outlook of an industry. We intend to
  become our clients knowledge partner and provide
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