Which computer tool for collecting information will be most suitable for the requirements of Zenstar Technologies and why

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Business Communication and Etiquetteinfo_at_answ
ersheets.in91 95030-94040 
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• Business Communication and Etiquette
•  
• Large organizations where there are many people
  working closely, create unofficial and informal
  channels of communication. What is this kind of
  communication known as and what purpose does it
  serve in large organizations? List different
  types of this communication along with drawbacks
  if any. 
• 2. Explain the various forms that non-verbal
  communication takes which impacts cultural aspect
  of communication. How does verbal and non-verbal
  communication relate to each other? 

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• 3. Zenstar Technologies has the task of collating
  feedback from its customers before the launch of
  its new product next fortnight. They need their
  customers to participate and be forthright in the
  opinions they present to improvise and make any
  last minute course corrections to garner the best
  response for the product launch.
• a. Which computer tool for collecting
  information will be most suitable for the
  requirements of Zenstar Technologies and why?
• b. Advice on how they should conduct the whole
  exercise of gathering feedback from their
  customers?

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