Contact Center Software Market to surpass US$40bn by 2024 - PowerPoint PPT Presentation

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Contact Center Software Market to surpass US$40bn by 2024

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Request Sample of Report @ The IT & Telecom sector is projected to grow at the fastest rate in the contact center software market with a CAGR of over 17% by 2024. The IT & Telecom enterprises are witnessing a huge growth rate due to the rise in the number of mobile devices and internet usage rate. With the aid of contact center software, the telecom industry offers multiple calling and internet usage offers to improve its business sales. – PowerPoint PPT presentation

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Title: Contact Center Software Market to surpass US$40bn by 2024


1
Global Contact Center Software Market to cross
USD 40 billion by 2024 Global Market Insights
Inc.
Fuel Cell Market size worth 25.5bn by 2024
2
Key Insights from Heat Meters Market
  • Global Contact Center Software Market was
    estimated at over USD 14 billion in 2017, is set
    to exceed USD 40 billion by 2024 according to a
    new research report by Global Market Insights,
    Inc. The contact center software market growth is
    attributed to the increasing adoption of social
    media platform by customers with the active
    social media users in 2018 being approximately
    3.1 billion. The incorporation of social media
    with contact center software allows businesses to
    communicate in an improved way with their current
    and prospective customers providing improved
    sales opportunity, increased customer awareness,
    and high-quality customer service.
  • Around 90 of the businesses now own a Facebook
    and Twitter account, which enables them to
    educate and update the customers about their
    products and services, thereby creating a
    favorable opportunity for improving the company
    sales. Furthermore, the increasing emergence of
    AI-based intelligent virtual assistants in the
    contact center software market is changing the
    way businesses carry out their operations by not
    only providing augmented customer experience but
    also giving the early adopters an edge over their
    competitors.

3
Continued...
  • The customer collaboration segment is projected
    to show the fastest growth rate with a CAGR of
    over 18 in the market. The customer
    collaboration software enables organizations to
    interact with its customers in an efficient way,
    building long-term relationships. Customers have
    the advantage of expressing their views about the
    companys products and services, which can be
    considered as feedbacks. After analyzing the
    comments, the contact center personnel should
    interact with the concerned customer, ensuring
    that they are provided with the best products and
    services.
  • In the contact center software market, the
    cloud-based deployment model is projected to
    observe the highest adoption rate with a CAGR of
    approximately 22 over the forecast timespan.
    This model offers various benefits such as easy
    and faster deployment implementation, greater
    security, ease of managing remote workforce,
    improved flexibility scalability,
    standardization of global technology services,
    real-time data visibility, and customization
    capabilities, driving their market adoption.

4
Europe Contact Center Software Market Share, By
Software, 2017

5

Browse Full Market Research Report On Contact
Center Software Market _at_ https//bit.ly/2EVr2pU
Request for a Sample of this Research Report _at_
https//bit.ly/2PBdGmV
6
Continued...
  • The IT Telecom sector is projected to grow at
    the fastest rate in the contact center software
    market with a CAGR of over 17 by 2024. The IT
    Telecom enterprises are witnessing a huge growth
    rate due to the rise in the number of mobile
    devices and internet usage rate. With the aid of
    contact center software, the telecom industry
    offers multiple calling and internet usage offers
    to improve its business sales. It provides the
    expertise and communication tools required to
    serve the customers by registering complaints,
    answering their queries, sending follow up
    reminders for payments, and delivering
    value-added services to be proactively connected
    with their customers.
  • Various telecom companies are also keen on
    adopting cloud-based contact center software due
    to the added benefits they provide including
    lower operational costs and higher flexibility.
    This partnership will enable CallTower to provide
    a unique virtual contact center solution to
    various enterprises, enabling the customers to
    leverage cloud communications.

7
Continued...
  • The U.S. dominates the North American contact
    center software market with a share of around 84
    in 2017. Various tech companies in this country,
    such as IBM, Google, and Cisco, are investing
    huge funds in RD to implement new technologies
    and augment user experience, enhancing the market
    growth. The companies are making efforts to
    reduce the contact center personnel workload by
    integrating advanced technologies into the
    contact center software solutions. The high
    adoption rate of mobile analytics, cloud, and
    social media platform among various industries
    also assist the contact center market growth in
    North America.
  • The Asia Pacific market is estimated to grow at
    the highest CAGR of over 20 during the forecast
    period. The market growth is attributed to
    factors such as the growing demand from various
    industry verticals including BFSI, healthcare,
    consumer goods retail, and IT Telecom. The
    rising adoption of the contact center software by
    various SMEs also contributes to the market
    growth. Furthermore, favorable government
    initiatives for increasing industrial automation
    also augment the market growth in this region.

8
Industry Coverage

9
Continued...
  • The companies operating in the global contact
    center software market are concentrating on
    improving implementations of customer care
    solutions allowing professionals to focus on
    solving complex customer queries, thereby gaining
    a higher customer retention rate.
  • The major companies functioning in this market
    include Ameyo, Vocalcom, Cisco, Five9, BT, Avaya,
    Mitel, Fenero, Oracle, Alcatel-Lucent, Zendesk,
    ZTE, SAP, Top Down Systems, West Corporation,
    Aspect Software, and Unify. The global companies
    are also working toward augmenting their product
    and service base by entering into strategic
    partnerships and collaborations, gaining a share
    in the competitive market.

10
Table OF Content
Chapter 1. Methodology Scope 1.1.
Methodology 1.1.1. Initial data
exploration 1.1.2. Statistical model and
forecast 1.1.3. Industry insights and
validation 1.1.4. Scope 1.1.5. Definition 1.1.6.
Methodology and forecast parameters 1.2. Data
Sources 1.2.1. Primary 1.2.2. Secondary 1.2.2.1.
Paid sources 1.2.2.2. Public
sources Chapter 2. Executive Summary 2.1.
Contact center software industry 360º synopsis,
2013- 2024 2.1.1. Regional trends 2.1.2.
Component trends 2.1.3. Deployment model
trends 2.1.4. Application trends
11
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