Organizational Benefits of Salesforce Community Cloud as a Web Portal

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• Organizational Benefits of Salesforce Community
  Cloud as a Web Portal
• Salesforce implementation for the organizational
  operations brings many benefits for the business
  partners and employees of the organization both.
• The partner or customer community portal
  introduced by Salesforce is just to provide
• the deep insights of the business operations to
  both the partners and as a result the business
  owners can run and execute the business
  operations in a better way. Not only
• partner communities, instead successfully
  implemented Employee Communities also provide
  the effective better and connected mean for
  communication with each other. Community Cloud
  portal of Salesforce is like a framework for the
  organizations, with which they can customize,
  optimizes and build their brand specific portal,
  which will be compatible with mobile devices as
  well. Successfully implemented Salesforce
  community cloud comes with community builder
  feature, which includes many templates and the
  user can easily customize these templates and
  even incorporate and integrate the data in these
  apps, from their existing system. Access to the
  the multiple communities provide streamlined
  access even through a single sign-on and identity
  of the user. These personalized communities can
  not only be set for the partners, sales channels
  and customers, instead they can be used for
  collaboration with any alumni, students,
  vendors, suppliers, job applicants and any agency
  for business success.
• Benefits offered by Salesforce Communities
• Timely and Accelerated Development and Deployment
  of the Cloud
• The personalized and customized community portal
  can be build even within 30 days. Earlier any
  community portal have to be developed by the
  programmers, using an programming language like
  Java, .NET or PHP, which become a time taken
  process as they have to first understand the
  clients requirement and then they develop that
• community channel as per the stakeholders
  requirement. Salesforce community cloud
• can be optimized for any corporate and as it uses
  the same platform, so no need to be worried
  about platform compatibility now. Thus the
  Salesforce community cloud can be implemented
  quickly and efficiently.
• Budget Friendly, Technical Support and
  Predictable Cost
• As the Salesforce community cloud is a pre-built
  platform, which offers a number of

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• benefits over any customized application
  platform, which may have to be maintained and
  improved timely as per the organizational
  requirement. It may be again a costly task to
  integrate the customized software with the CRM,
  marketing automation program and customer
  service solution programs. While the SaaS support
  by the Salesforce administrators, who are much
  qualified and experienced can provide better
  support and the organization can handle many
  resources in less budget and one do not need any
  IT expert, as the support can be outsourced by
  your Salesforce implementation service provider
  itself.
• Responsive Platform
• The mobile friendly or responsive community cloud
  gives freedom to access the platform from
  anywhere at anytime and using any device. The
  organizations need not to build any separate
  mobile friendly component in order to use this
  platform. If the organizations will use any
  customized application, then they would need to
  customize it for every mobile device to provide
  better accessibility and user experience. So for
  Salesforce you can hire any Salesforce partner,
  who has the Community Cloud experts, who can
  easily and efficiently integrate the mobile
  platform with your existing system and you can
  use Salesforce successfully for your
  organization.
• 360 Degree View of Customer Information
• Either you can use the basic integration
  technique or use any customized API integration
  for other backend systems to display the data, so
  that the relevant and appropriate customer
  information can be displayed by the CRM. It can
  provide the real time and real data or
  information whenever required. The sales reps or
  the employees of the organization can get the
  360 degree view of their partners or customers
  and provide the best service and offers, even
  the customer grievances can also be resolved
  timely. The reports and performance can be
  displayed easily, using this software.
• Know your Business Insight Details, Products and
  Services
• You can know easily what your competitors are
  offering to the clients and streamline the
  product, service and business as per latest
  customer requirement and compete with them. The
  advanced and integrated community platform gives
  you the freedom to

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provide a delightful and personalized experience
to your customers, through which the success can
be easily achieved by the businesses. 6) Connect
and Collaborate with your Partner, Customers and
Employees Use of Salesforce Community Cloud
provides you a channel to be connected with any
of your business partner, customer or
employees. Partner collaboration through
community cloud helps the organization in
streamlining the business processes to get the
mutual success. You can also get connected
directly with your resellers, partners and
distributors to increase sale. User can register
new leads, update records, add more information
and manage the funds as well through this
channel. If we talk about customer service, then
through community channel, you can provide a
better customer service by troubleshooting their
issues, providing them better service, you can
also inform them about any of the new offer or to
be launched service. Now your service agents can
focus on other issues, rather than resolving the
complaints of customers. Building the employee
community provides the similar benefits, as of
partner and customer channel or communities. It
can be a one stop shop through which the
employees can review their schedule, log the
cases, manage the expenses and record the, and
search the knowledge databases along with
collaborate with their co-workers. So
implementation of Salesforce community cloud,
with the help of your Salesforce service
provider, you can integrate the Salesforce
community cloud with your existing CRM and get
the success in your business. Ref -
http//www.articledirectoryusa.com/article/categor
y/business/small- business/organizational-benefit
s-of-salesforce-community-cloud-as-a-web-portal/