How WordPress Client Portal Can Help Your Business Thrive Exponentially?

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How WordPress Client Portal Can Help Your
Business Thrive Exponentially?
What determines the future of your business is
the first interaction you have with your client.
Either it be via phone, your website, customer
portal or in person. If your first interaction
with your client is a pleasant one, you are more
likely to retain them forever.
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Today, with the increasing internet usage, all
the businesses are striving to be ubiquitous by
harnessing client portals to better serve their
customers. When your customers sign in your
portal you give birth to a brand-new
relationship with your customers. Why Is Client
Portal A Necessity? Traditionally, the only way
to deliver customer service was through a call or
meeting in person. But nowadays, from shopping to
healthcare, all the businesses have started using
client portals to build deeper connection points
with their clients. The great advantage that
comes with a client portal is that it gives
clients the freedom to interact with you when and
how they want. However, with changing customer
expectations and the fast-paced, technology-driven
world that we now live in, many businesses are
looking at new ways to interact with customers
and client portals are an excellent example of
this sort of innovation. With the help of a
client portal, you can interact with your
clients, share files, discuss, chat, plan,
organize and manage tasks and events in a private
online environment. Some Common Client Portal
Use Cases
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Client portals allow a streamlined flow of data
between customers and employees. There are many
ways a business can harness client portal
depending upon their industry and purpose of use.
Here are some of the most common real-world use
cases of a WordPress client portal. External
File Sharing This is the most common use case of
a client portal. Many businesses have a hefty
amount of paperwork to deal with. All of it
should be in sync and accessible to both client
and employees as and when required for everyone.
With a client portal, users can upload their
files into a structured folder system, like an
intranet that is limitless. These functions
eradicate the use of the outdated and complicated
FTP system. Project Collaboration If you are in
a business which requires constant feedback and
comments from client to work efficiently, a
client portal can be a great tool you can harness
to make the communication hassle-free. A client
portal makes it very easier for both the parties
(you and your client) to download, preview or
edit the files. This makes life significantly
easier for you and your clients, especially if
you aren't based in the same place and work
remotely. Knowledge Repository Customer
Knowledge base is the best way to engage your
customers and expand your business reach. With
the help of a client portal, you can empower your
customers and employees to find information
regarding any aspect of your business without
wasting their precious time traipsing around your
office in search of the person with the specific
information or document.
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• Benefits of WordPress Customer Portal
• Company Benefits
• Optimized Total Customer Experience
• Enhanced Customer Lifetime Value
• Reduced costs on customer servicing, software,
  hardware, and human interface
• Identification of potential customers through
  clickstream analysis
• Service oriented architecture to enable
  scalability and zeroed maintenance costs
• Integrated web services for data integration
  across wider data network
• Improved Return on Investment with high customer
  value, satisfaction, and retention
• Customer Benefits
• Improved customer services
• Consistent, instant, and anytime support
• Rapid problem resolution
• Personalized interface and content-based
  information suited to individual preferences
• Secure access with the convenient single sign-on
  capability

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4 Things A Business Should Consider Before Making
the Plunge A Client portal can certainly help
your business thrive exponentially in todays
rapidly disrupting marketplace. There's not a
single client-centric industry that can't benefit
from client portals. With a well-managed client
portal in place, businesses not only look more
tech savvy and professional, but they also
showcase a deeper investment in their
relationships with clients and what business
isn't interested in that? However, when it comes
to integrating a client portal, there are some
things that businesses should take care of before
making the plunge 1. What Do You Need Customer
Portal to Do? Each company has different reasons
and requirements for implementing customer
portal. For example, if you are a small
accountancy firm you will need a customer portal
to securely share sensitive documentation with
individual clients. However, if you were a giant
ecommerce business you might need a customer
portal to deliver great customer service. Hence,
it is important to be clear about your goals and
objectives before you choose your customer
portal. 2. Personalized UX
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• In todays mad rush, personalization is what
  helps any business to build a good rapport with
  their end users. Imagine you are skimming through
  abyss of hundreds of emails piled in your inbox.
  While skimming, you simply glimpse at the opening
  of an email.
• Hello There, we are going to launch xyz today!
  Hey here, check out our latest products and
  deals!
• Hello Aditya, here are some things that you are
  passionate about!
• Which one from the above three emails you are
  most likely to open? If you are like the most,
  you will open the one with your name in it.
  Hence, it is essential for your portal to deliver
  personalized user experience to your most valued
  customers.
• Consistency Across the Portal
• Along with personalization, customers also expect
  a consistent experience. The portal should be
  featuring your logo and work hand in hand with
  other brand features. According to Kayako's
  customer service trends report for 2017, 90
  percent of customers want a brand to have
  continuity across all channels. Having said that,
  because a client portal is like a digital office
  front, you should make sure it should deliver
  just as professional and personalized experience
  as a brick and mortar store.
• Hence if you are choosing a client portal for
  your business, make sure it gives you the freedom
  of customizing it to deliver consistent user
  experience.
• What if I Mess Anything Up?

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Mistakes are part of human routine. You can only
never make any mistake if you are a robot. As per
my guess, you arent. So, there might be a time
when you mistakenly mess anything up. Then what?
Will the software company be there when you
really need them? How friendly are they? An
ounce of prevention is worth a pound of
cure. If you know that the company you are
dealing with, will be there when you need them
you wont be worried even if you mess anything
up. How to Find an Ideal Company for Your
Project? Finding an ideal company to help you in
integrating WordPress Customer Portal with your
CRM is indeed challenging. It is quite tricky to
find an ideal solution that works with all major
CRM solutions like Salesforce, SuiteCRM, SugarCRM
Dynamics CRM. You must make sure that the
company you are working with, is adroit,
techno-smart, and collaborative. While we have
been serving this industry since a decade now
we feel extremely proud to have a privilege of
serving the giants of the industry. We believe in
offering robust web solutions that has the
potential to help you grow your business beyond
any limits. If you are seeking for an ideal
WordPress client portal, give us a call and we
will be on your marks to help you turn your idea
into a blazing reality!
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dpress-client-portal-help-busin ess-thrive/