How To Fix QuickBooks Error 15102? - PowerPoint PPT Presentation

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How To Fix QuickBooks Error 15102?


QuickBooks Error 15102 is among one of the most typical QuickBooks error that typically emerges while updating the QuickBooks Desktop, or when downloading and install a payroll. The exact error message that appears on the screen looks like this -- "Error 15102: Failed to reset update". If you are looking for the solution of this error you need to click on the below given link and find the feasible solution to resolve this error permanently. – PowerPoint PPT presentation

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Title: How To Fix QuickBooks Error 15102?

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Resolving QuickBooks Error 15102 when downloading
payroll or QuickBooks Desktop Update
One of the common QuickBooks Error is 15102 which
users often get when downloading a payroll
or update QuickBooks desktop. In this article we
will discuss about its possible causes as well as
ways to fix this error. After applying these
given steps, you will able to download the latest
payroll update and QuickBooks Desktop update.
Why QuickBooks error 15102 happens?
  • When QuickBooks Desktop is running in a
    terminal services environment in the multi-user
  • When a specified download location is
    inaccessible or invalid and the shared Download
    is turned on.
  • This issue also happens if the user is not
    logged in as Windows Administrator or running the
    application as Administrator and using Windows

How to resolve the problem of Error 15102
Solution to QuickBooks Error 15102
Below are the steps you need to follow to resolve
this issue. Once it gets sorted you will be able
to download and the latest payroll update and
QuickBooks Desktop update. And you also need an
active payroll subscription.
Important The error may happen if you are not
using the latest version of QuickBooks Desktop.
In that case you have to reset your program
then update and download the latest table
tax again.
  1. If you are using multi-user mode then switch to
    the single user mode.
  2. Do ensure that the mapped file location is
  • In order to open the Product Information window
    press CTRL 1 and then find the mapped path for
    example x\folder name\data file name and
    write it down.
  • Select Help and Update QuickBooks.
  • Now you have to click on the Options tab and
    ensure that the information in Download location
    is correct.
  • Also note that the drive in the download
    location should be same drive that appears in the
    Product Information window if Shared Download is
    set to Yes.
  • Even the directory in the Download Location
    should be same as the QuickBooks Desktop
    Installation directory and when shared it is set
    to NO.
  • In case the location is incorrect then change
    the state of the location and choose one of the
  • Select No for Shared Download if Yes is
    selected for Shared Download. Click on save but
    if No is selected for shared download then choose
  • Now click on Save.
  • After this Click close and download the latest
    tax table again.

3. Remap the drive to a new letter if the
download location is correct.
  • First thing to do is close QuickBooks Company
  • Now remap your network drive to a new letter.
  • Open your company file by using new mapped-drive
  • After this select Help and then Update
  • Now click on the Options tab.
  • Now turn the shared Download off and then back on
  • Also check if the download location is using the
    new mapped-drive letter.
  • Click on Save and then Close.
  • After this is done download the latest tax table

4. If you continue to have issues with Windows
Vista, run QuickBooks Desktop as an administrator.
  • First right-click on the QuickBooks icon and
    choose Run as Administrator from the Desktop.
  • Now click on continue when the User Account
    Control asks you to run this application.
  • After this reset the QuickBooks updates.

I hope this article help you to resolve
the QuickBooks Error 15102, If still the problem
persists then you can give us a call in
our toll-free number  for QuickBooks 1-800-880-638
9. Our QuickBooks Payroll Support experts will
help you by giving a quick solution to it.