How can QA enable IoT transformation for the Airlines sector?

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How can QA enable IoT transformation
for the Airlines sector?
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How can QA enable IoT transformation for
the Airlines sector?
Every industry works towards understanding their
customers better and their shifting preferences.
Airlines industry, as we know, has gone through
rough patches over the years. It has been under
the gloom of issues such as cost cutting,
security issues, infrastructure hiccups, and
software glitches. This has resulted in nothing
but more and more customer dismay and severe
shots from the legal and political authorities.
Internet-of-Things (IoT) is being leveraged by
many industries to bring efficiency and elegance
to their mundane processes. Placing the bait in
this context, lets evaluate, can IoT bring
business value for the Airlines sector? IoT
transformation for Airlines, does it make
sense? In order to answer this question it is
critical to understand a travellers experience
lifecycle during a travel day at the airport. It
can be a hectic schedule. The traveller has to
reach the airport early for the flight,
eventually, go through the long security queues,
the check-ins, and finally board the bus for the
flight. Various aspects within this cycle can be
customized and the experience can be
personalized. Deloitte report suggests that IoT
can transform the way we interact with the world
around us, but also provides the opportunities to
open up new sources of revenue. Every customer
wants to be engaged, empowered, delighted, and
heard via various communication channels. This
can be possible with IoT-enabled
channels. Airport check-ins have been improvised
substantially with online check-in and speedy
bag-drop processes. Location based
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How can QA enable IoT transformation for
the Airlines sector?
services are offered to the customers while
moving across the airport Bluetooth beacons,
NFC tags, Wi-Fi and geolocation. This can not
only offer convenience to the customers, but also
bring value for various other businesses at the
airport. From a customer-centric perspective,
there is added demand for real-time and accurate
information, to take informed decisions.
Moreover, customer feedback can be taken and
actually incorporated to enhance the overall
experience. On these lines, the Deloitte report
suggests, Instead of a text message announcing a
delayed flight, offer one click options for
rebooking via a different city, an upgrade for
taking a later flight, or continuing to share
updates if elect not to change plans. Practicall
y, IoT not only enhances customer experience, but
also ensures added revenue for the airlines
sector, if implemented scrupulously. IoT
transformation cannot add value if it is not
strategically planned and implemented. Moreover,
with growing cyber threats, every open channel
within the IoT system has to be tested and
validated for security and seamless
performance. How can Quality Assurance enable
IoT Transformation? The Airlines sector has been
going through various challenges, related to
cybersecurity, software hiccups, and smooth
service delivery. Quality Assurance and Testing
has been implemented to not only ensure the
expected performance, but also make the overall
process secure within the system.
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How can QA enable IoT transformation for
the Airlines sector?

Ensuring Security Processes such as checking a
bag without showing a ticket or ID, traveling
through the security check-ins via just screening
technologies, and buying goods at the airport
with your smartphones. These activities are
becoming possible, but how secure is your
information? Are these devices foolproof and well
tested? Security Testing and Vulnerability
Assessment is needed to ensure that the IoT
systems are well-guarded and no information gets
breached. Security is a critical element within
your IoT strategy, which cannot be missed. A
breach can result in major reputation loss for
the airlines. Read Full Blog at
https//www.cigniti.com/blog/qa-enable-iot-transf
ormation-for-airlines-sector/
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