How Chatbots Empower Healthcare Ecosystem?

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Intro

• Ranging from high-end techniques for performing
  complicated operations to utilizing IT
  applications, Healthcare is the segment that
  leverages technology advantages at the most. For
  last few years, Chatbot is the hot technology
  trend benefiting to all healthcare providers,
  patients and community.
• In real world scenario, healthcare Chatbots are
  high-yielding in areas where the user
  interactions are specific and their solutions are
  predictable. So far, intelligent Chatbots are
  effectively performing well in managing
  activities or operations such as
• Finding the relevant or specialist Doctor
• Scheduling and managing the appointments
• Diagnosing some of the common diseases

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• Offering medical advice for health-related issues
• Virtual Assistance
• Offering self-services to employees
• Providing guidance about purchasing or servicing
  of medical equipment such as wheel chair or
  oxygen cylinders
• Setting up auto reminders for medicines and
  appointments

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How Chatbots are transforming the healthcare
industry?

• According to Conversa Health
• 83 of patients do not adhere to their care plan
• 68 of physicians want to take advantage of
  patient-generated health data
• 90 of patients want to self-manage their health
  with technology
• 125 billion was spent on unnecessary office
  visits only in the United States
• Chatbots have started delivering noticeable
  results in addressing several core challenges
  related to healthcare. Additionally, they are the
  new tools that help the healthcare organization
  in   keeping the pace with current trends to
  fetch the competitive advantage. They are
  contributing a major transformation by furnishing
  ease of operational excellence and advantages
  such as

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• Improved services for patients through
  always-available virtual assistance and proactive
  human like patient interactions beyond
  geographical boundaries. They are excellent tools
  to handle large volume of inquiries, virtual
  healthcare discussions or requests without
  increasing the hospitals team size
• Strategic and simplified reach to
  patients through online communities and increased
  patient engagement, ultimately leading to better
  commercial advantage. Chatbots are efficient
  networking tool leveraging the broad spectrum of
  patients, their families and medical equipment
  ecosystem
• Monitoring patient data and gaining
  insights about almost each factor related
  healthcare and medical science. Healthcare Bots
  can be programmed to perform such activities.
  They can produce error free insights along with
  saving the cost of performing other analyses
  activities

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• Easy and self-managed administration for hospital
  staff. Doctors and Nurses can have seamless
  access to information about visiting patients and
  their health conditions, scheduled and cancelled
  appointments etc.
• Noticeable cost saving through drop in per query
  cost and faster respond time.

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Why is it right time to initiate the Chatbot
Development?

• Technology is something ever changing phenomenon
  and sometimes several technologies sound to be
  overrated. It is much obvious for a healthcare
  organization to think
• Are their consumers (patients) ready to accept
  that Chatbot as a virtual assistant?
• Will the Chatbot deliver expected outcomes?
• What is the perception of various industries
  towards Chatbots?

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Here are some interesting facts about AI
enabled Chatbots
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The perceptions of different industries about
Chatbots
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And finally,the anticipated cost saving factor
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Characteristics of an efficient healthcare
Chatbot that injects operational excellence and
yields remarkable amount of cost saving

• Service enhancement and compatible conversation
  offering based on data and analytic The
  well-developed Chatbot records the data and
  trends, monitors the user interactions as a part
  of their self-learning process to respond the
  user. As a result, there is consistent
  enhancement in services based on real time data
  and its analytics.
• More human Chatbot conversations must be able to
  detect and respond the crucial emotional state of
  patients.

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• Intent Recognition Ability to figure what the
  user is trying to ask or request. Even if the
  user uses unexpected phrase, the bot should be
  able to process the request by one or the another
  way
• Logical Dialog Management Ability to hold the
  meaningful conversation beyond simple question
  and answer
• Platform for Versatile Interaction Channels A
  platform that can easily connect desired social
  media and messing applications, organizations
  web application and / or voice interface
• Interesting conversational interface Chatbots
  are not command driven programs anymore they are
  rather Virsual Assistant. For increased
  acceptance, a compelling conversational interface
  that produces relevant conversation with images
  and videos where applicable is one of the most
  significant aspect.

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• Efficient enough to automate the task Well
  connected with back-end system, the Chatbot
  should automate the task by navigating the user
  to the perfect locus

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Key ingredients of a Chatbot developed based on
AI structures

• In the world of computer technology, interaction
  mechanism and visual layouts have been transited
  to intelligent conversation designing with the
  emergence of Chatbot.   Chatbot Development is
  generally based on key structures of AI

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How community is benefited due to healthcare
Chatbots?

• Elderly patients or people livening in rural area
  can easily get access to timely and effective
  healthcare
• Patients can get continuous medical care even
  after getting discharge from hospital involving
  less or no human efforts
• Healthcare hurdles caused due to geographical
  isolation or age impairments can be minimized
• Seamless access to healthcare 247

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How Azilen can contribute?

• From exploration to implementation, Azilen assist
  the healthcare providers during each of the
  following AI application phases at their
  organization and deliver the fully working
  integrated technology solution.
• Understanding the community and business value of
  a healthcare organization
• Exploring all possibilities of applying
  conversational AI based on the 360-degree
  holistic analyses
• End to end conceptualizing the Chatbots along
  with their customer journeys across all touch
  points
• Bot development (both MVP full scale) and
  implementation

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• As a reputed chatbot development company, Azilen
  holds capabilities to develop various types of
  clinically intelligent Chatbots to deliver smart
  and automated conversation experiences to both
  the patient and the healthcare personnel.

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Conclusion

• Chatbot with simulated intelligence can deliver a
  highly personalized conversational experience to
  the user while minimizing the workload of
  healthcare providers team. This blog is
  encompassing various aspects of healthcare
  Chatbot development. It also explains how a
  thoughtfully developed Chatbot can be a right fit
  for all delivering the value to the community.

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• Original Source
• https//www.azilen.com/blog/how-chatbots-empower-h
  ealthcare-industry/

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