6 Tips To Keep A Hotel’s Front Desk Running Smoothly

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6 TIPS TO KEEP A HOTELS FRONT DESK RUNNING
SMOOTHLY
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The operations of a front desk are most vital to
a hotel. From answering questions to assigning
rooms to the guests, front desks perform every
task and helps to run the organisation smoothly.
The front desk is the place where the guests
arrive at first and thus, it is very important to
make a good first impression on them. A warm and
hearty welcome is the utmost thing the guests
look for. If you have opted for a hotel
management course, you will know how you are
trained to be benevolent and presentable. Here
are 6 tips that will help your front desk to run
smoothly
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• Make use of PMS A property management service
  (PMS) in the hotel is able to collect valuable
  data from the guests
• about their preferences and habits. It is
  necessary to use the PMS effectively in order to
  provide customized service to the guests
  according to their needs. You can make notes
  about upgrades, special occasions or requests
  made by the guests through PMS.
• Prepare for the day Preparing for the next
  working day is the best way to ensure a smooth
  operation. Audits and reports at the end of a
  working day will prepare the front
• desk manager to know about the current status of
  the rooms and stocks. Arrival and departure
  reports are necessary to revise at night to know
  the number of current guests and the resources
  needed for their stay is adequate.

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• Empower your staff In any hotel management
  college, you are first
• taught to treat your guests politely with a
  charming smile on your face. The front desk
  employees should be able to answer every
  question the guests ask them, whether it may be
  related to the hotel or the locality.
• The must keep smile on their face and handle a
  guests problem effectively, remaining calm and
  composed.

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• Create an alternative plan for busy days It is
  important that your front desk employees do not
  lose their calm in
• front of their guests during peak seasons, when
  the traffic of guests is too high and they might
  be having a stressful day. You need to ensure
  there are enough staffs in your hotel to handle
  the guests during busy days. Make sure the guests
  dont have to wait by providing options such as
  electronic check-ins.
• Collect the valuable feedback A guests feedback
  is very valuable for your organisation to run
  smoothly. As a
• manager, you may ask other employees about how
  the front desk is functioning. You may ask the
  guests about the same in their post-stay survey.
  If you find something that isnt right, you need
  to change things accordingly.

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• Ensure front desk employees have good computer
  skills To run a good front desk, it is
  necessary that your employees know to navigate a
  computer efficiently. A receptionist will need
  to answer to the emails, printing weekly agendas
  and distributing notices to staff members. Good
  typing accuracy and speed is also a plus point
  for a good front desk employee.
• These will help ensure your guests dont have to
  wait and a job is done quickly.

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If you opt for hotel management in Mumbai, you
are first taught these things that are needed
for the flawless functioning of your front desk.
Remember, the hospitality industry is completely
based on human interaction and therefore it is
necessary to find people who love to interact
with people to work for your company.
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