Qualities every Virtual Assistant needs to have

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Qualities every Virtual Assistant needs to have
Being a successful VA isnt simply helping
someone with their admin or supporting their
business, its knowing how to manage and
communicate with them.
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Essential Virtual Assistant qualities
This is one of the most important ones because
sadly it seems to be the most common. A huge
number of clients told me theyd been let down by
flaky VAs who messed them about, didnt report
back on their progress, or simply didnt deliver
it at all.
Professionalism is paramount in our industry so
if a client calls you then you must ring them
back, if you get an email then you must reply! It
doesnt have to be immediately but you need to do
it the same DAY at least.
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Good communication skills
you need to let the client know how their work is
going, so establish how and when you should
update them when they become a client as well as
before you begin each new task.
If in doubt update the client at the end of each
day and if youre running behind schedule then
tell them asap.
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Time-management
Of course you need to focus on the task at hand,
but youre also going to be working with multiple
clients who all think theyre your only/most
important client.
Youll probably have numerous things to do in a
day so plan ahead and schedule tasks for when
youre at your most efficient.
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Resourcefulness (or not being thick)
Youre going to get asked to do a lot of things
youve never done before and youre just going to
have to find out how to do them.
As long as youre honest with a client about the
extent of your abilities then youll be fine.
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Managing expectations and instilling confidence
A new client will probably be looking to you to
lead them through the process so you need to know
and explain how you work.
Often a client has never worked with a VA so if
you seem hesitant about what you can do and how
it all works, then theyre going to seriously
doubt your ability to help them.
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Adding value
She needs to feel the VA is invested in the
success of her business, is trustworthy, reliable
and isnt someone she has to worry about or chase
after.
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Working alone
You can use co-working spaces of course and I
sometimes work from coffee shops, but being by
yourself all week is something to consider.
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Conclusion
Not everybody has these qualities, and if you
dont then you should seriously consider whether
being a Virtual Assistant is right for you.
If you want to be a VA because you think itll be
an easy life and easy money then youre in for a
shock because the reality is very different. Its
a brilliant life once youve nailed it but there
can be a steep learning curve at first.
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