Risk Management Framework and Its process for Test Environment

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It important to deal with risk while deploying
new services in an IT Service Management
environment. IT risk can occur in several areas
during including operational, service delivery,
financial risks, and legal. Lets go further
with the steps that are involved in managing risk
in an IT environment management tools using an
Information Technology Infrastructure Library
framework
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Identification
Whenever an item will be added to the service
catalog or when an existing service catalog item
is going to be modified, the risk should be
identified. It occurs in the Continual Service
Improvement phase or the Service Design phase of
the ITIL framework, where new services are
committed and defined.

The Probability Of The Risk Occurring And
Prioritizing Risks

It is important to determine the probability that
a risk will occur as well as the importance of
each risk. The probabilities can also be
classified in simple terms such as a low, medium,
or high probability.
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Risk Response Planning
What will you do or how will your service desk
and IT department respond if any of the
identified risks occur? IT departments can
generally create a response plan to deal with
risks by using techniques such as shifting the
risk, avoidance, mitigation, planned contingency
and acceptance of risk.

Monitoring

It is important to monitor and identify risk
triggers that activate a response. The trigger
for cell phone issues would probably be a user
support call. IT firms can install performance
and availability monitoring software tools for
technical support operations. Monitoring software
can automatically alert on-call IT responders
when issues are detected.
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Improvement
When new risks are identified, they should be
evaluated in the context of the established
management process and reflected in an updated
risk management plan. In the ITIL framework,
improvement is implemented under the Continual
Service Improvement practice of the ITIL Service
Lifecycle. There is one other step in the risk
management process of IT environment management
tools that is usually implied but not listed with
the above list, it is important to document
realized risks and their responses as they tend
to occur for two reasons i.e., 1) It helps you
implement future needs in addressing the
risk. 2) It provides a historical record for
providing documentation to auditors and
regulatory agents that you have a risk management
plan and are using it.


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Contact Us

Niall Crawford
Level 5, 14 Martin Place, Sydney, 2000, New South
Wales, Australia
61289166391
61294374214
enquiries_at_enov8.com
https//www.enov8.com/
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