There’s clearly a communication problem in the Jamaican operation. What factors are - PowerPoint PPT Presentation

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There’s clearly a communication problem in the Jamaican operation. What factors are

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Title: There’s clearly a communication problem in the Jamaican operation. What factors are


1
  • Organizational Behavior
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2
  • Organizational Behavior
  • Q1.Which of Ellen Crenshaws complaints on the
    surface appear to be valid if they are true? Why?
    Which ones (if any) are not reasonable? Why?
  • Q2.What misconceptions does the case reveal in
    the attitudes many people have toward women at
    work?
  • Q3.If Mr. Ferrell uses the correct counseling
    techniques, what will his attitude and comments
    be during the conversation with Ellen? If these
    complaints accurately portray the situation in
    the bank, what steps should the bank take to
    correct the problems? Please be specific.

3
  • Q4.Theres clearly a communication problem in the
    Jamaican operation. What factors are
  • contributing to the lack of communication between
    the Jamaicans and the management
  • team? What should be done?
  • Q5.Perhaps differences in values are creating
    problems. How would you guess that the
  • Jamaicans would rate on the values that Hofstede
    talks about? What about the British
  • general manager?
  •  
  • Q6.The British general manager believes that the
    Jamaican subordinate is insubordinate. Is this
    true? Why does the manager believe it? Explain in
    terms of the attribution process and
    communication.

4
  • Q7.Consider the organizational chart for
    Fairfields Nursing Home. What problems, if any,
  • do you see in the planned structure for the
    nursing home? Do the spans of supervision
  • seem to be about right?
  •  
  • Q8.How are the supervisors of the three shifts
    and the nurses, helpers, and therapist who
  • report to them different from other workers at
    the nursing home according to the
  • planned structure?
  •  Q9.Does the organization need a mechanistic
    structure or an organic structure? Why?
  • Q10.How would the organization structure look if
    the organization was organized as a
  • network structure? Who would the partners be?
    What would be their responsibilities?

5
  • Q11.What problems exist at the nursing home that
    arent related to its structure?
  •  
  • Q12.From the brief facts provided here, what
    would you expect to be the causes of low
  • levels of accuracy in performance and the high
    rates of absenteeism, turnover, and job
  • dissatisfaction?
  •  
  • Q13.What truths about the workplace should we be
    able to draw from this situation?
  •  
  • Q14.What are the advantages of the open-space
    plan? What are the disadvantages?
  •  
  • Q15.What are the advantages of the more
    conventional, closed-off kind of office desing?
  • What are the disadvantages?

6
  • Q16.What should the people at superior do about
    their newly identified problem?
  •  Q17.Which steps of the positively based
    cognitive-needs concept are shown in this case so
    far as Lola is concerned? What does this case
    reveal about expectancy theory?
  •  
  • Q18. How would the director of a play or movie
    motivate Lola? What incentives could be used?
  •  
  • Q19.What does this case illustrate that is in
    keeping with equity theory? Lola says she is
  • starving to death. Has she lost her mind?
    Explain according to equity theory.
  •  
  • Q20.Marla is currently working as a cashier in a
    grocery store. Suppose her boss decides
  • she needs to become more motivated and wants to
    redesign her job. Briefly discuss
  • Hackman and Oldhams theory and apply it to
    Marlas situation.
  •  

7
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