List the direct and indirect causes for the escalation of tension at Indane Biscuits.

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• Human Resource Management
• Q1.What symptom(s) exist in this case to suggest
  that something has gone wrong?
• Q2.What are the root causes that have led to
  these symptoms?
• Q3.What actions should the organisation take to
  correct these problems?
• Q4.Do you think that the Bangalore-based company
  had practised participative management?
• Q5.If your answer is yes, with what method of
  participation (you have read in this chapter) do
  you relate the above case?

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• Q6.If you were the union leader, would your
  behavior have been different? If yes, what would
  it be?
• Q7.If you were in the management, would your
  attitude have been different? If yes, what would
  I be?
• Q8.In the case of the Indane Biscuits, bring out
  the importance of context and credibility in
  communication.
• Q9.List the direct and indirect causes for the
  escalation of tension at Indane Biscuits

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• Q10.If you were the Personnel Manager what would
  you do
• Q11Which theory of motivation do you use to
  motivate the bus crew? Why?
•  
• Q12.If you were the conductor what would you do?
•  
• Q13.If you were the lady with the pet dog, what
  would you do?
•  
• Q14.Role play(a) the conversation between the
  conductor and the lady with sealskin, (b) between
  policeman and the fellow passengers, and (c)
  between the conductor and the driver.

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• Q15.Does the company have an orientation
  programme? If yes, how effective is it?
• Q16.If you were Naik what would have you done?

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