Sample Power Point Presentation On Managing Quality - PowerPoint PPT Presentation

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Sample Power Point Presentation On Managing Quality

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In a health and social care firm, staff members are involved in providing different types of services to their users. However, in order to maintain quality of their services, firm has to set various standards that are defined by human resource management. These standards play crucial role in maintaining quality and obtaining maximum satisfaction from the patients. – PowerPoint PPT presentation

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Title: Sample Power Point Presentation On Managing Quality


1
Managing Quality
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2
2.1 2.2 Standards of health and social care
firms
  • In a health and social care firm, staff members
    are involved in providing different types of
    services to their users. However, in order to
    maintain quality of their services, firm has to
    set various standards that are defined by human
    resource management. These standards play crucial
    role in maintaining quality and obtaining maximum
    satisfaction from the patients.

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Ethics and values
  • The social workers should have knowledge of
    ethics and value and practice according to the
    guidelines constituted by NASW codes of Ethics
    (NASW, 1999).
  • The main aim of NHS social workers should raise
    the standard of people and to help them in
    meeting their basic needs.
  • In order to maintain quality of service, they
    should keep focus on those people who are being
    oppressed and are living below poverty line.

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Intervention and treatment planning
  • Social workers of NHS should implement
    intervention and treatment plans in order to
    promote user's well being and ensure a proper
    timing of care.
  • This includes strategies to identify needs of
    people in the assessment.
  • These plans are identified by NHS to collaborate
    with their clients as well as other members of
    the team in order to maintain high quality of
    services.

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Client and community education
  • Staff members of the firm acts as an educator for
    their clients, family members and the whole
    community.
  • Workers in the firm gains knowledge and expertise
    from their superiors in order to provide the same
    to their clients.
  • In order to maintain quality, they need to
    implement principles of learning in their real
    life.

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Teamwork and collaboration
  • Staff members of the firm should participate in
    care teams and should also collaborate with the
    professionals in order to enhance or improve all
    aspects of their clients and families.
  • Here, employees understands the mission and
    vision of the firm for which they have been
    employed. This motivates them to work
    enthusiastically by providing them with good
    quality of services.

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Strategies used in implementing quality in health
and social care
  • In order to implement good quality of services in
    the cited healthcare organisation, firm makes
    number of strategies which encourages the
    organization to provide high levelled services.
  • Leadership
  • Effective leadership style should be used by the
    firm so that, it create high level of influence
    over employees or staff members.
  • Human resource management should recruit those
    people only who have sufficient knowledge of
    managerial abilities and can also perform the
    role of leader because an effective leader can
    also be an effective manager.
  • In order to achieve the best results, powerful
    leadership and support for quality is required
    from national and community leaders.

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Information
  • Information is the key approach as quality
    improvement is highly dependent on the capability
    to measure change in processes as well as
    outcomes.
  • In order to be effective, information system for
    improving quality should be consistently applied
    in the whole firm.
  • Information system should be widely spread so
    that, stakeholders can also access the same
    information.
  • The system which supports quality improvement are
    very complex and resource intensive in nature.

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Patient and population engagement
  • It is the most critical domain of healthcare
    firms to improve quality because individuals and
    communities plays different roles within the
    healthcare systems.
  • The main aim of the cited healthcare firm is to
    ensure that engaged with patients at the heart of
    policies and strategies for quality improvement.
  • Strategies in this context states that, targets
    of the firm such as improvement in health
    literacy, self-care and patients experience with
    health care systems.

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Organisational capacity
  • In this domain, issues on quality are applied
    throughout the health system.
  • At various level, healthcare firms should have
    the capability to lead the development of policy,
    to drive implementation and to keep performance
    under review.
  • Whether the healthcare firm is public, private or
    voluntary, the capacity issues regarding quality
    of services remains the same.
  • In different communities, there should always
    exist capacity to identify needs and preferences
    and to articulate them in the health and social
    care.

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2.3 Barriers influencing quality improvement in
healthcare
  • Inefficient time management
  • Time required by social workers of NHS in
    treating patients is too long and this influences
    the quality.
  • Quick responses to people enhance the quality of
    services but that is only possible when, the firm
    adopts necessary steps in terms of technology or
    training programs.
  • Inadequate resource resists the workers to
    perform faster and this in turn leads to
    frustration in employees for more waiting.

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Communication
  • Understanding patients' problem is the most
    influencing barrier which degrades the quality of
    performance.
  • Convincing people about their problems is another
    problem because it is very difficult for them to
    follow instructions of carers in an appropriate
    manner.
  • Providing learning without effective
    communication is always difficult for the firm to
    enhance situation of their people. This hinders
    quality of performance in spite of highly
    professional social workers.

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Management
  • Ineffective management leads to failure of
    operations in NHS healthcare.
  • Lack of capabilities and knowledge in management
    reduces opportunities as well.
  • Unsound strategies and policies created by
    central authority results in poor performance of
    services due to inadequate execution of
    resources.
  • Due to unskilled operations, people find it
    difficult to survive there and are less likely to
    visit next time. Not only that but, they also
    refer other to not to take from such kind of
    firms where management system is weak.

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Leadership
  • Leadership approach used in the firm are
    backward, where leaders are capable enough to
    create an impact over others.
  • Unskilled leaders always find it difficult to
    convince their followers to follow their
    instructions and in this way they get
    de-motivated.
  • Inadequate leadership approach is not useful at
    the time of making decision regarding future
    course of actions.
  • Weak leadership often creates confusion among
    people and this gives birth to misunderstanding
    between each other.
  • Leaders who fails to influence people of
    healthcare creates disappointment for his
    followers and many a time, it happens that firm
    has to face employees turnover.
  • Patients getting treatment through unskilled
    leaders also faces difficulties in recovering
    themselves.

15
References
  • Flick, U., 2008. Managing quality in qualitative
    research. Sage.
  • Turner, J. R., 2014. The handbook of
    project-based management. McGraw-hill.
  • Ellis, R. A. and et. al., 2007. Managing quality
    improvement of eLearning in a large, campus-based
    university. Quality Assurance in Education.
    15(1). pp.9-23.
  • Enderwick, P., 2009. Managing quality failure
    in China lessons from the dairy industry case.
    International Journal of Emerging Markets. 4(3).
    pp.220-234.
  • Kulkarni, M. S. and Babu, A. S., 2005. Managing
    quality in continuous casting process using
    product quality model and simulated annealing.
    Journal of Materials Processing Technology.
    166(2). pp.294-306.
  • Yeung, A. C., Cheng, T. C. and Lai, K. H., 2005.
    An empirical model for managing quality in the
    electronics industry. Production and Operations
    Management. 14(2). pp.189-204.
  • Olavarria, M and et. al., 2005. Standards of
    Organizational Cultural Competence for Community
    Health and Social Service Organizations. pdf.
    Available through lthttp//sciencessociales.uottaw
    a.ca/crecs/pdf/standards_organizational_cultural_c
    ompetence_19-12-2005.pdfgt. Accessed on 21st May
    2015.

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Thank You!!!
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